The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more
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Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more
Company replied
Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.
Company replied
Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.
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Company details
About Millets - Woking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom
- 01483 617512
4.9
Excellent
961 reviews
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The staff very very friendly and…
The staff very very friendly and knowledgeable, especially Leah. The store was small but very tidy and well laid out.
7 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Went into Woking Millets and found just…
Went into Woking Millets and found just what I needed. I was looking for a dry robe because of the cold weather creeping in and Kai advised me that they’d just had some delivered. Now I can be comfy, warm and dry all winter. Thank you ☺️
4 October 2024
Unprompted review
Reply from Millets - Woking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Excellent customer service from Leah
Excellent customer service from Leah. She’s a gem.
4 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Woking
Hello,
Thanks for giving us your review.
We're always trying to better the service that we offer, it's nice to see that you gave us good marks.
Thanks again for the review,
Millets Customer Care Team
Lovely shopping experience
Leah was wonderful today in helping me decide between two pairs of walking shoes for my son. She was patient and attentive. Great customer assistance!
2 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Jo the assistant was very patient and…
Jo the assistant was very patient and knowledgeable. I bought the boots and was very happy with them.
30 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Amazing service
They did not have the size I wanted so they ordered it for me and it arrived at my house the next day. Great service.
27 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I purchased some Brasher Country…
I purchased some Brasher Country walking boots.
The gentleman sales assistant was very friendly and helpful.
He explained the the purpose of the boots.
He said they would be perfect for the type of walking I do.
I would give 10 out 10 for customer service.
25 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Kai from Woking branch was very good
Kai from Woking branch was very good. Great suggestions and advice on kids waterproof walking boots. The price is also competitive. Highly recommended.
26 September 2024
Unprompted review
Reply from Millets - Woking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service
Great customer service. I was looking for a day pack, Kai showed me a few alternatives and what sort of size of item to fit in. I also bought water bladders.
On my day it was the perfect size and am really grateful for his knowledge and advice.
13 August 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
My wife and I visited the Woking store…
My wife and I visited the Woking store and were served my Kai who gave us excellent advice and service. Very patient while we both deliberated on the garments we were after. Have no hesitation in giving a 5 star review.
25 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very helpful and friendly
Very helpful and friendly, service with s smile and made my gift exchange very straight forward and trouble free. Thank you Sarah
26 September 2024
Unprompted review
Reply from Millets - Woking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Kai was fantastic at providing advice…
Kai was fantastic at providing advice on a pair of new boots for walking around London in. He understood what I required and pointed me in the right direction for the best product. Great customer service, so thank you Kai. 👍🏻
26 September 2024
Unprompted review
Reply from Millets - Woking
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Leah was really informative
Leah was really informative, helpful and friendly. She made the whole shopping experience an absolute pleasure. Thanks Leah.
21 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
This is a great little store in Woking
This is a great little store in Woking. Very friendly staff, who are very accommodating and love the fact that I work for the NHS. I even got 20% my total bill when I asked about the NHS discount. You don't know unless you ask!
20 September 2024
Unprompted review
Reply from Millets - Woking
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Millets -Woking
Sarah (Millets -Woking) was extremely helpful. Managed to get precisely what I was looking for.
16 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Kampala was so helpful if helping me…
Kampala and Sarah were so helpful if helping me find the items I needed. And advising me on the benefits of different items.
9 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great experience
We had brilliant service from Kamilla and Leah who were both so friendly and helpful. Thank you, ladies.
6 September 2024
Unprompted review
Reply from Millets - Woking
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Very helpful efficient & confident
6 September 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Browsing in the shops
I have looked at the clothing on sale.And I have found 2 items,very good for the value.The shopassistants were very helpful,happy so I have had a very good expirience.
4 September 2024
Unprompted review
Reply from Millets - Woking
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
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