Millets - Woking Reviews 

961
TrustScore 5 out of 5

4.9

36 The Peacocks Centre, GU21 6GD Woking, GB


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Rated 5 out of 5 stars

The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more

Company replied

Rated 5 out of 5 stars

Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more

Company replied

Rated 5 out of 5 stars

Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.

Company replied

Rated 5 out of 5 stars

Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Woking

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom

  • 01483 617512

4.9

Excellent

TrustScore 5 out of 5

961 reviews

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4.9

All reviews

(961)

5,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good hiking shoes selections

The shop has good selections available for hiking shoes, if your feet are standard size. Unfortunately mine needed wide whith size.
Kamilla has been very helpful and patient in answering to my various questions. Thank you.

27 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service once again from…

Excellent service once again from Sarah. Always acknowledges you when entering the store and offers to help if we need anything. I was looking for walking shoes that were waterproof and Sarah gave me good advice on the different styles I had selected to help me choose.

25 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped in as I walking past

Popped in as I walking past. Spotted a waterproof jacket in my size, which fitted well,and went to pay. Kai noticed a mark on the jacket, and offered either a discount or a replacement on order for delivery. K decided to have a replacement delivered to my home. Kai organised it all and provided a ver good level of service

23 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from Leah

Excellent service from Leah, so helpful and knowledgable. Always a pleasure to shop in this store.

23 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

First time choosing walking boots.

We both needed walking boots & made a beeline for Millets. Both the service from Kai and the stock availability were great. We are now walking around the house in our new boots as per his advice.

20 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly & efficient service

Friendly & efficient service provided by Kai to help me purchase some walking shoes & wellies! Thank you 😁

18 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

I recommend this shop

These guys are helpful and they know their stuff. Thanks to Kai, really appreciate your time, patience and knowledge.

16 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer care

Kia, the salesperson was brilliant. Really helpful, understanding of my issues and patient. He was also knowledgeable about the various stock items available.

14 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I was help in choosing walking shoes

I was help in choosing walking shoes. The sales person was very nice and helpful. He made a few suggestions. Thanks to his help I walked out with the right pair of walking shoes for me.

13 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Kai

Excellent customer service from Kai. I would’ve left shop as couldn’t see what I was looking for but Kai asked if he could help and came up with couple suggestions for walking shoes I was looking for. Spent more than I would normally have but very happy customer. Thank you! 😊

13 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding service by Sarah and the local team.

Outstanding service by Sarah and the local team.

Very kind and welcoming service. Thank you for your help

11 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Headlamp for running

I popped in to se if I can get a headlamp for running at a reasonable price. Kai was very helpful, explaining pros and cons of various ones. Even opened one and demonstrated it. This is what I love about buying on person rather than online. Thank you

8 November 2024
Unprompted review
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Reply from Millets - Woking

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

New walking boots/shoes

Long story not-so-short, I was looking for a new pair of walking boots to replace my 20 odd year old ones. Didn’t have what I was specifically looking for in the store but Kamilla and Kai were both really helpful in ordering them online for home delivery for me. New ones arrived the following day, not right for me so returned them to the store where the refund was processed immediately and efficiently.
Had a look at what they did have, decided that I actually needed walking shoes rather than boots and was helped by Hannah who was lovely and so patient in bringing me many options to try on. Thank you to all the staff on both visits for being so super lovely and helpful 😊 other shops could take note of this cheerful, spot-on customer service.

7 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Hannah served me today and she was very…

Hannah served me today and she was very polite. She helped me find the correct shoes for me.

9 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Well Done

Very helpful and persuaded me to try a size larger than I have been used to - which I bought! Also thanks to a cheerful Kai on the till, who was very careful to ensure both shoes were the same size and a left and right shoe!

9 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Kai was very knowledgable

Kai was very knowledgable, helpful and very patient. Bought a lovely pair of Brasher boots with Black Friday discount of 30% - fantastic deal.

9 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful

Really helpful guy (Kai), good advice and then helped with online order. Speedy delivery too!

7 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Kai was very helpful whilst I was…

Kai was very helpful whilst I was looking for my boots!

6 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff and great product

Very helpful staff member kai, very knowledgeable and honest. Had a great discount on the boots we wanted when I went in and had multiple options in the correct size. Would recommend if at all unsure about what you need

2 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Hannah helped pick a backpack for my…

Hannah helped pick a backpack for my daughter, she was very helpful during the fitting, and helped us make the right choice.

2 November 2024
Unprompted review
Millets - Woking logo

Reply from Millets - Woking

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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