Saw product promotion online and looked in shop to check colours. Then purchased 2 fleeces deal in store. I also ordered weather proof trainers for family Summer holiday. All good purchases I will get... See more
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See what reviewers are saying
I went into Millets to get some walking boots for mountain climbing in Greece. Previously boots I bought did not last despite buying from leading brands. We discussed issues around boots and they sele... See more
Company replied
I took some walking trousers back for a refund as when I got home, I realised I had bought the wrong style. At first the assistant was happy to help but then informed me that as I'd paid cash, he cou... See more
Company replied
I went into the Stroud branch on 21st July for some information. The team member was ever so helpful and went above and beyond. I went back into on Monday and ordered what I was enquiring about on Sun... See more
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Company details
About Millets - Stroud
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
59 High Street, GL5 1AS, Stroud, United Kingdom
- 01453 700192
4.9
Excellent
247 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly!
Incredibly helpful staff and also very friendly, answered all my questions and had a nice chat as well!
27 October 2024
Unprompted review
Reply from Millets - Stroud
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Thanks Ben
I was served today by Ben who was friendly and helpful. He attended to me promptly and gave welcome advice. Excellent. Thanks Ben!
24 October 2024
Unprompted review
Reply from Millets - Stroud
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Absolutely brilliant and courteous service24/10/2024…
Absolutely brilliant and courteous service from Ben today with the help of advising of a suitable walking stick/pole following post operative surgery. His advice, pole selection and final adjustment was perfect. Millets have always given me great service.
Well done Ben
24 October 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Good shopping experience.
The staff at Stroud are always friendly and helpful and give very good personal service.
They have excellent product knowledge.
Thanks to Ben and Dee for their help and advice on my recent visits.
21 October 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Served by Quinn who was very helpful…
Served by Quinn who was very helpful offering advice about walking boots and kindly agreed to discount the last pair which were demos! Good quality shoes, can’t wait to start my adventures!
12 October 2024
Unprompted review
Reply from Millets - Stroud
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
excellent shopping experience
Well stocked shop with a good range of outdoor products at competitive prices. Served by Ben who was helpful and knowledgeable when buying some trainers;
1 July 2024
Unprompted review
Reply from Millets - Stroud
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Stroud
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Knowledgeable
Courteous, attentive and knowledgeable staff made buying a pleasure.
1 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent staff
Andrew is so knowledgeable about all outdoor products and their care. All the staff are approachable and helpful. The Stroud Millets is always my first place to go for all my outdoor gear.
21 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Our experience at Milletts Stroud…
Our experience at Milletts Stroud Gloucestershire was very satisfying.
With Ben’s personal guidance my husband was fitted with the perfect style and size of walking boots suitable for his walking activity. Another staff member Quinn also assisted advising type of sock suitable for boot.
It was a very successful shopping experience from the friendly and knowledgable staff.
10 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great Service
The staff here were really helpful in finding me a pair of boots for my upcoming hike
10 September 2024
Unprompted review
Reply from Millets - Stroud
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Dee was very attentive and helpful
Dee was very attentive and helpful! They helped me make the right choice about getting a new backpack, and helped fit it to me. They also helped me overcome a problem with the straps, and gave me a fair price for what I'd bought with discounts. Thank you, Dee!
11 September 2024
Unprompted review
Reply from Millets - Stroud
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Stroud
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I found the quality of products and…
I found the quality of products and price very good. I was served by Ben who was very helpful, the right size of boots for myself was not instock, so he has ordered them to be sent to my home. I also received valuable advice on a down jacket I purchased.
5 September 2024
Unprompted review
Reply from Millets - Stroud
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Detailed explanations
Detailed explanations. Patient. Answered all questions.
5 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Andrew was super helpful and…
Andrew was super helpful and knowledgeable informing me of the different types of equipment I said I needed for my trip. Made shopping for things I wasn’t sure about really easy!! Thank you!
4 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service
Really knowledgeable and helpful service from Alex. He was a pleasure to deal with and I came away very happy with a great pair of walking boots and sandals. I will probably be returning for decent trainers soon.
2 September 2024
Unprompted review
Reply from Millets - Stroud
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Helpful staff and no pressure
Staff were very helpful and accommodating, in particular Alex, and was given time to think before choosing/buying. Some good offers in shop too.
2 September 2024
Unprompted review
Reply from Millets - Stroud
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Alex was super helpful with answering…
Alex was super helpful with answering all my questions and helping me find the right kit I would need for my hiking trip!
2 September 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Stroud
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
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