Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... See more
Company replied
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See what reviewers are saying
Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... See more
Company replied
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... See more
Company replied
Came in on Christmas Eve looking for a last minute specific gift, although millets does not sell exactly what I was looking for, Tamsin helped me find something near identical - saving Christmas as... See more
Company replied
Company details
About Millets - Hitchin
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
26 Market Place, SG5 1DT, Hitchin, United Kingdom
- 01462 413567
4.7
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Top experience, great price
Tamsin was very knowledgeable and made choosing my new walking boots very easy. She answered all my questions and was very patient a as I walked around. I chose the Scarpa boots and the price was competitive compared to online - the buying experience was much more enjoyable. Very imprepssed!
8 January 2025
Unprompted review
Helpful staff - Millets, Hitchin
The staff of Millets in Hitchin are always so lovely and helpful. Millets is a great shop, especially if you enjoy the outdoors. It has a good range of clothing and equipment. It makes a change to go into a shop and be served by knowledgeable staff, rather than always shopping online.
10 December 2024
Unprompted review
Very helpful and pleasant service
Very helpful and pleasant service
29 December 2024
Unprompted review
The staff helped guide me through the…
The staff helped guide me through the appropriate products, ended u buying more than intended, but all useful for my long walk!
3 January 2025
Unprompted review
Kit was really helpful and friendly
Kit was really helpful and friendly - I was able to get just what I needed - thank you!
3 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Customer Service.
The service was excellent.
Kirsi explained all of the boot options available to me.
Really excellent customer service. I would definitely recommend.
1 January 2025
Unprompted review
Reply from Millets - Hitchin
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service
Great service. Good choice of sale items. Bought warm, cosy fleece!!
28 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Leo and staff very helpful making the…
Leo and staff very helpful making the shopping experience enjoyable.
27 December 2024
Unprompted review
Reply from Millets - Hitchin
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Last minute Christmas gift!!
Came in on Christmas Eve looking for a last minute specific gift, although millets does not sell exactly what I was looking for, Tamsin helped me find something near identical - saving Christmas as this was the last gift needed! Tamsin was incredibly helpful and even showed me to the product.
Kit served me on the tills who was very friendly and had great interactions with customers.
More shops need helpful, friendly and smiley staff like Kit and Tamsin, a credit to the store and brand.
24 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent Staff
Staff very helpful, friendly and I bought what I needed.
16 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing service:)
Didn’t have the size in store so Kit kindly ordered it for delivery to my home address, and it arrived the next day! Amazing service.
14 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Outstanding service
Outstanding service, as always. A fantastic little shop.
12 December 2024
Unprompted review
Reply from Millets - Hitchin
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service .
Great service .. very knowledgeable and patient when it came to walking boot selection. Thanks Kit and team !
7 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Parka Purchase
Staff were polite and helpful, parka I bought appears to be excellent value for money paid
10 December 2024
Unprompted review
Reply from Millets - Hitchin
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great local store for walking gear
Great local store to get a lot of walking gear, good size range so don't have to bigger store.
6 December 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful
Good service from Leo and everyone in the store very welcoming
30 November 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Black Friday buy
Black Friday buy
Served by Tamsin very helpful and knowledgeable without being pushy
Knew her stuff
And a great buy
29 November 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful attentive staff .
29 November 2024
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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