Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... See more
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See what reviewers are saying
Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... See more
Company replied
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... See more
Company replied
Came in on Christmas Eve looking for a last minute specific gift, although millets does not sell exactly what I was looking for, Tamsin helped me find something near identical - saving Christmas as... See more
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Company details
About Millets - Hitchin
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
26 Market Place, SG5 1DT, Hitchin, United Kingdom
- 01462 413567
4.7
Excellent
512 reviews
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Polite staff
Polite staff, great t shirt for a fantastic price.
Shame they are closing!
24 August 2026
Unprompted review
Reply from Millets - Hitchin
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Not Great
Lovely coat, very well priced but it keeps throwing out stuffing… so annoying but the staff were lovely.
22 January 2026
Reply from Millets - Hitchin
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Ordering and pick up was easy no…
Ordering and pick up was easy no issues.
The sandals I ordered fit well.
3 June 2026
Reply from Millets - Hitchin
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
i bought 2 chairs on a discount online…
i bought 2 chairs on a discount online and picked them up from the shop the next day. i saw that they had other chairs on display so i was able to swap a chair and get a refund - very easy. i also like the emailed receipt and helpful staff
28 May 2026
Reply from Millets - Hitchin
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I visited Millets store at Hitchin, Herts
On 11 Feb 2026 I visited Millets Hitchin store with the aim of buying new walking boots. My old pair, Hi-Tec, have served me well for 13 years! The assistant, 008 (sorry, did not get a name) was so patient and helpful, gave excellent service and brought me several types and sizes to try on. I purchased a pair of North Ridge boots, a new brand for me which I hope will serve me as well as Hi-Tec.
11 February 2026
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always cancelling orders!
Totally unacceptable service, cancelled my order with no explanations will never buy from them again! AVOID!
7 February 2026
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Very helpful staff
Very helpful staff, helpful & made me welcome. Good price too 😃
4 November 2025
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good service
Good fast knowledgeable service from shop assistant. Good polite interaction.
28 August 2025
Unprompted review
Reply from Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Really helpful finding right product at…
Really helpful finding right product at great price lots cheaper than amazon
6 August 2025
Unprompted review
Reply from Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Hitchin
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Excellent service
Excellent service. I wanted a lightweight warm jacket for walking in the Alps. Although most of the warmer outdoor clothing was not on display as it is now officially summer, Kirsi went to the storeroom and found just what I was looking for. I've used Millets in Hitchin many times and have always found them helpful.
4 June 2025
Unprompted review
Reply from Millets - Hitchin
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Me and a friend went to Millets
Me and a friend went to Millets. Leo and kirsi were very helpful and made sure we got all that we need. I would highly recommend going to the branch for help they were amazing!
25 May 2025
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great service from Leo
25 May 2025
Unprompted review
Reply from Millets - Hitchin
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service and expert advice…
Excellent service and expert advice from Kirsi. I came in looking for durable boots for my new allotment, and with her help, I found the perfect pair within 10 minutes. She was not only knowledgeable but also incredibly friendly-made the whole experience easy and enjoyable.
26 April 2025
Unprompted review
Reply from Millets - Hitchin
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets - Hitchin
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Millets in Hitchin is generally good
Millets in Hitchin is generally good, with helpful and friendly staff like Simon and Leo. However, customer service can sometimes be inconsistent, with room for improvement in attentiveness. The store offers competitive prices and great deals, and staff knowledge about products is commendable. Overall, it’s worth visiting for camping gear and outdoor essentials.
27 February 2025
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
Very helpful
Extremely helpful assistant Simon. I'd bought a pair of walking shoes a couple weeks back and wanted to buy an alternative pair. Simon was very helpful.
28 March 2025
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. They clearly knew their products and were able to give us good advice.
19 March 2025
Unprompted review
Reply from Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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