Met Daisy and Gary in their Guernsey Store recently. Gary has a wealth of product knowledge and Daisy bags of patience. I was able to try a variety of styles of boots and shoes in an unhurried and re... See more
Company replied
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Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
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Great service while shopping for walking shoes. Staff member (Adam) was very helpful and knowledgeable.
Company replied
We visited the Millet shop in Saint Peters Port on the 15th of June 2026. Having browsed through many of the products and decided to purchase and were amazed how reasonably priced everything was.... See more
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Company details
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
225 reviews
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Good choice of quality walking boots…
Good choice of quality walking boots and sizes. Efficient service
28 April 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great Friendly Service
Dan and his colleague were fantastic. Extremely helpful and friendly.
Ps. The QR code to give review is not working for the Guernsey team.
28 April 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Staff are very good and attentive
Staff are very good and attentive. Buying hiking boots Millet has the best selection in Guernsey. Prices higher than 'tinternet but allowed to take boots home and walk about to make sure OK.
RaG
5 April 2023
Unprompted review
Reply from Millets - Guernsey
Hi Rob,
Thanks for the review.
I am delighted to hear that you had a wonderful experience with our service in-store and we hope that you continue to shop with us.
Regards,
Heena,
Millets Online Reviews Team
We were difficult but got great service!
I needed a rain jacket for my daughter. She was extremely awkward and wanted to try on different colours as well as different sizes. I felt so bad for the poor sales guy (I think his name was Aaron)… However, he didn’t seem to mind and went out of his way to help us.
Great service! First rate!
2 April 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Outdoor Shoes
Went to get some outdoor shoes, got some great help from Taz. Found lots of options for me.
1 April 2023
Unprompted review
Reply from Millets - Guernsey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Excellent service
30 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Taz was very helpful!
23 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Millets Guernsey . I was served by Taz who really looked…
I was served by Taz who really looked after me . He took the laces out of a stock item to ensure the replacement I was after was the same length. Extremely helpful and kind.
21 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Taz was really helpful
Taz went above and beyond for me and my daughter today whist we were looking for her DofE supplies. He made it easy and stress free. What an amazing experience thanks to Taz.
18 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Taz was so helpful and knowledgeable
Taz was so helpful and knowledgeable. He couldn’t do enough for my daughter who was looking for a tent. Polite and courteous service. Will definitely go back.
16 March 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer service
Incredibly knowledgeable and friendly staff. They go out of their way to make shopping for what you need as easy as possible.
15 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service, very polite and full of information
14 March 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer service
Great customer service. Very knowledgeable. Shop was busy but nothing was too much trouble.
11 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Thank you very much for professional…
Thank you very much for professional work and good service!!!
11 March 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent customer service
Excellent customer service from millets Guernsey. Everyone was very helpful and knowledgeable when it came to them helping pick out a tent.
11 March 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really helpful service and always…
Really helpful service and always willing to help. Would recommend :)
11 March 2023
Unprompted review
Reply from Millets - Guernsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Feeling slightly overwhelmed at the…
Feeling slightly overwhelmed at the idea of buying backpacks for a family of four for our first inter railing holiday Taz helped immensely, walking me through the features and making recommendations. The products were really good value too, especially when compared to online.
6 March 2023
Unprompted review
Reply from Millets - Guernsey
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very quick and effective staff
Very quick and effective staff, found me what I needed very quickly and I was on my way. Great service.
28 February 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Extremely helpful and friendly staff
Extremely helpful and friendly staff. Knowledgeable about their products.
23 February 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service and good advice on…
Excellent service and good advice on footwear. Good value for money.
18 February 2023
Unprompted review
Reply from Millets - Guernsey
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
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