Met Daisy and Gary in their Guernsey Store recently. Gary has a wealth of product knowledge and Daisy bags of patience. I was able to try a variety of styles of boots and shoes in an unhurried and re... See more
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Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
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Great service while shopping for walking shoes. Staff member (Adam) was very helpful and knowledgeable.
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We visited the Millet shop in Saint Peters Port on the 15th of June 2026. Having browsed through many of the products and decided to purchase and were amazed how reasonably priced everything was.... See more
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Company details
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
225 reviews
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Dan was excellent!
Dan was excellent, we were camping and forgot our bed pump. He showed everything they had and we bought a pump you could run from the car with various adapters.
For a couple of old campers with back issues it saved our holiday.
He and all the staff were patient and helpful.
5 July 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Outstanding customer service
I have been looking for a light waterproof jacket for a long time and today I found the perfect one in Millets, St Peter port. I was helped by both Daisy and Dan (staff) and both went out of the way to ensure I had a positive shopping experience.
8 July 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Really helpful staff helping me find D of E things
Really helpful staff helping me find things needed for my sons D of E expedition. Luke was friendly and helpful. The only problem was scanning the items and applying the D of E discount which when I returned to the shop it was sorted out for me.
29 June 2023
Unprompted review
Reply from Millets - Guernsey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Fantastic service in the Christchurch, Dorset branch
I recently visited the Christchurch store to buy one item for my son’s DofE expedition. I ended up buying EVERYTHING I needed and returning items to other shops I had purchased items from earlier that day because the products were better quality snd better value. DAVE and TOM were so helpful. They spent a huge amount of time helping me - even teaching me how to pack a rucksack properly. It is very rare these days to get such attentive and knowledgeable people. I also received a 15% discount because it was for DofE award. I can not recommend this shop highly enough. Thank you gents!
13 June 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Helped by Jo in this store
Helped by Jo in this store. Very friendly staff
21 June 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly knowledgeable staff-…
Friendly knowledgeable staff- especially Jo
20 June 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amazing help!
Went in looking for a specific item, Jo was quick to welcome me and assist. Jo was very friendly and helpful and I will definitely be back soon!
20 June 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Hiking Boots
Dan was very helpful and patient when helping me choose hiking boots. He was very knowledgeable about what boots would be best for my activities and I have left with a great pair of boots that I am so far very happy with.
3 June 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service from Dan. He was very helpful and resolved our returns matter with kindness. Thank you Millets Team.
8 June 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Received great assistance
Received great assistance in identifying and ultimately buying walking shoes
5 June 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent customer service from Daniel
Excellent customer service from Daniel. I have particular needs for my differently sized feet so had to try on multiple pairs of shoes. Not only was Daniel patient with my pickiness, he was able to advise on the better brand of shoe to help narrow things down. Thank you.
27 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Forget Apple Geniuses you have Millets Masters
Ive been into the store a few times in recent months and the two guys are always very knowledgeable and friendly, today they helped us with items for my daughters DofE expedition
20 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful and obliging staff
Dan and Daisy were very helpful and knowledgeable in assisting me in choosing the footwear that I required.
18 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good service and friendly staff
17 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Dan was very helpful.
15 May 2023
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent customer we service in local Millets store
So great to be able to go into the shop and try on the actual shoes- trying on sizes 5 & 6 to see which fitted best.
Also to match the online discount is amazing.
We all need to shop in store more , get excellent customer service and choice.
I was served today by AZ in Guernsey at 4.16 on on 16 May 2023
Receipt number 09314-1-38272
16 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Dan was very helpful
Dan was very helpful, there was a specific bag I was after which was not on display in the store, but when I asked about it, he looked into it and found one out back for me, thank you
13 May 2023
Unprompted review
Reply from Millets - Guernsey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Knowledgeable staff but didn't have…
Knowledgeable staff but didn't have size required .
13 May 2023
Unprompted review
Reply from Millets - Guernsey
Hi Morag,
Thank you so much for the positive review.
We're pleased to see that you gave us 4* stars and hope you choose to shop with us again soon.
Thanks
Muhammed
Millets Online Reviews Team
Looking for built in pump air beds
Great sales team here in Guernsey, always helpful and will look items up on the site when not in stock in store and assist with ordering
29 April 2023
Reply from Millets - Guernsey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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