Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
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See what reviewers are saying
Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
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Company details
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
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Great store and excellent customer service
Very friendly and well laid out store and Aimee helped me in finding exactly what I wanted.
The size i required wasn’t on the shop floor so Aimee went through the stock room and found my size.
I’ve used Millets in Dorking for my requirements for many years, and would definitely recommend.
20 January 2026
Unprompted review
Reply from Millets - Dorking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Friendly Aimee
Friendly Aimee, Quick service
Had my size ready in fast time.
Good fit, good price
No queue at the till.
Well looked after
22 January 2026
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Mitch was very helpful and friendly
8 January 2026
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Millets, well worth the visit
Have bought boots here several times and I'm still using them after several years of wear, for different occasions. Staff were great (Amy is her name) cute as they come and welcoming personality. Highly recommend the shop and staff.
3 January 2026
Unprompted review
Reply from Millets - Dorking
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent service from Malia
Excellent service from Malia. I am a very happy customer and recommend Millets in Dorking for all of your outdoor hiking goods.
4 January 2026
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great advice and cheerful service
Aimee and her colleagues have been full of helpful advice as my wife prepared for an ultramarathon race. Getting the right race kit is crucial and the things we bought were spot-on. Many thanks to the whole team in the Dorking branch!
15 December 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Super helpful from the moment I walked in…
Josh was super helpful from the moment I walked in the door, gave me straightforward advice and a range of options/price points.
12 December 2025
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great experience, as always!
Great experience at the Dorking branch again today. Malia was really helpful with both shoes for myself and our 5yo.
Both Malia and Josh were great, but shout to Malia for doing a lot to help get my son his first hiking boots!
30 November 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
All I want for Christmas is Holawild tent from Norwich Camping and I got one
Very disappointed as I spent a lot of time researching a new inflatable tent for my husband's Christmas present which was a Berghaus Telstar 8 nightfall tent. Ordered from Blacks then ordered a footprint and carpet from Go Outdoors and was so excited. 20 mins later was emailed to say they were out of stock so ordered another one from Millets only to be told they were out of stock. Didn't realise they were all connected. Now waiting for nearly £2k to be refunded in 3-5 days. Surely a company of this size should be able to have a website that can show when they are out of stock to save taking customers money at this time of year. Called nice gentleman in customer service to see if they know when new stock will be available and to see if I need to return the other Berghaus things I purchased in case it is discontinued. Please please please can someone tell me if this tent is going to be back in stock? I cannot find a tent I like more. Kind regards Julie
EDIT what is the point of leaving a review if they don't take any notice of what you write. Hey ho I have my £2k back now and have now purchased a more superior Holawild AirTek Sherwood 8.0 Inflatable Tent from Norwich Caming and now very happy due to the most excellent customer service. Thank you Kieran.
28 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Dorking store
Great customer service from Mitch in the Dorking store. I was looking for walking shoes and he was helpful and informative but not at all pushy!
24 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Top Marks Mitch at Millets
We were served by Mitch today who was really helpful in selecting a jacket. Mitch's product knowledge & customer service were excellent - Many thanks Mitch!
25 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Helpful assistants
Helpful assistants. Bought what I needed and enquired about other items.
19 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Peter Storm fleece …
The staff were friendly and helpful will use again.
18 November 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent customer service from Josh…
Excellent customer service from Josh today
10 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent staff and store
The staff were really helpful and professional when we were looking for a waterproof jacket. The store was bright and clean and well stocked.
3 November 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amy was very helpful and helped me…
Amy was very helpful and helped me finding the product I wanted.
5 November 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent
Excellent, helpful and friendly service from Amy. Thank you
29 October 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The shop is great and the employees…
The shop is great and the employees are very kind and helpful . Ms . Amy helped me a lot in choosing my clothes and presented different styles.
Thanks a lot .
25 October 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Amy and Mitch were both helpful and…
Amy and Mitch were both helpful and patient with fitting my boots and made a sale. All good.
12 October 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Thanks Amy! her…
Amy was very helpful and thanks to her I now have a great pair of new walking boots
10 October 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
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