Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
Company replied
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Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
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Company details
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
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Multi tool
Bought a multi-tool from the store today. Excellent service (as usual) from Josh.
28 June 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Mitch the manager was very helpful on…
Mitch the manager was very helpful on the phone & again in the store. Great advice & very happy with the service
27 June 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Josh has been helping me select items…
Josh has been helping me select items for my son’s silver DofE. He has been helpful and professional, and has often gone over and beyond. Excellent service.
24 June 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Absolutely love this shop
Absolutely love this shop!
A short walk from home, friendly professional knowledgeable staff, and they always have what I want for my camping trip. Amy showed me lots of tents until I found the one that suited me.
What more could you ask?
19 June 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Highly recommend. Will use again.
Very helpful, friendly and Knowledgeable staff.
Helping us find the right equipment for our needs.
Highly recommend the Dorking store.
4 June 2025
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
DofE waterproofs
We went looking for some waterproof jacket and shoes for my daughter’s DofE expedition. Malia was very helpful and was so knowledgeable about the details that really matter and are quite helpful while on the trip. We literally completed our shopping in less than an hour and a happy daughter at the end of the! So a very enjoyable experience.
7 June 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service
The customer service was great - Mitch was very helpful and polite. He got a return completed very quickly, found us the exact product we wanted, removed the packaging for us and gave us a good discount.
30 May 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Josh was very helpful and professional.
28 May 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
What I wanted was in stock
What I wanted was in stock, as always staff were friendly and knowledgeable.
23 May 2025
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets in dorking are great 👍
Millets in dorking are great 👍
Josh and his colleague were very helpful today. I bought a large tent and some clothes. One happy customer 😊 😊
25 May 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful staff and a great range of…
Very helpful staff and a great range of products and competitive prices.
We were welcomed as we arrived and offered assistance if required but left to browse without any pressure.
Malia was very helpful and polite.
We would highly recommend this store and will go back in the future.
18 May 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I got sold the wrong gas can even after…
I got sold the wrong gas can even after asking if it was suitable with my old one. Staff are not trained on the products. I tried to get a refund or swap for the correct one showing the receipt but they didnt swap and i couldnt get the money back. I got screwed and cant get the money back even with the receipt
8 May 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Excellent service
Excellent service, needed to sort out a refund from an online purchase a very helpful man named Josh was amazing thanks
25 April 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Super helpful staff at Dorking Millets
Super helpful staff at Dorking Millets. Particularly Josh who went out of his way to advise me on sizes and products. I’ll definitely visit this store again.
22 April 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
What a terrific store - Duke of Edinburgh prep!
What a terrific store. So incredibly helpful and knowledgable. A visit to kit out my son for his Bronze Duke of Edinburgh initially, and then a subsequent visit to for his rucksack, the staff are full of kindness and are full of helpful, practical help and advice! Thank you all, and thank you Mitch for your help yesterday!
24 April 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Josh immediately helped
Josh immediately helped my son and me in getting boots, socks, trousers and coat all for the Duke of Edinburgh expedition. Josh was very kind and helpful.
14 April 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Staff very helpful and friendly
Staff very helpful and friendly. Nice surprise at till got one T-shirt 1/2 price.
12 April 2025
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Josh was very knowledgeable about all…
Josh was very knowledgeable about all of the kit and helped me get fitted out for dofe
12 April 2025
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Mitch very helpful when I went in for a…
Mitch very helpful when I went in for a small purchase. Many thanks.
11 April 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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