Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more
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See what reviewers are saying
I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
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I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
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I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more
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Company details
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.9
Excellent
337 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Nothing was a problem when buying my…
Nothing was a problem when buying my walking boots. Advice was given when I needed it. Smiley, polite and friendly. I felt under no pressure to buy and no pressure to hurry. I left the store with exactly what I needed. Thank you.
6 April 2023
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
JAYS AWESOME PERSONA
I went into Millets Sunday the 9th of April to buy my son some shoes for his dukes of Edinburgh silver award (very proud mummy here 😊). The service I received from one particular handsome young man (Jay I think his name was) was outstanding. Felt like I had known him for years, was going to ask him to go to coffee with me but I’m sure he wouldn’t want to hand out with and old lady like me 😉😂. Was such a charmer! And also very helpful! Makes me excited to go into millers again, I’ll make sure to know his Costa order and bring him a treat in from work. I’m sure he could use the boost 😘
9 April 2023
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Very helpful
Sales assistant (Martin) was incredibly helpful. Good understanding of what I needed and great advice. Very friendly. Thank you.
6 April 2023
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jay was very helpful
Jay, the sales assistant was very helpful and helped me and my son to ensure our walking boots fitted well. They were in the sale but at the till we got a further 15% discount which was unexpected.
7 April 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very good and fast delivery
25 March 2023
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
What a brilliant experience shopping at…
What a brilliant experience shopping at Millets in Andover, the two assistants Paul/ Martin were very helpful and being ex force's even gave me another 5% off. Definitely visit again. Cheers guys. Jeff Moody
5 April 2023
Unprompted review
Reply from Millets - Andover
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
I had to return a pair of Meindl shoes…
I had to return a pair of Meindl shoes and the manager competently took me through the process. My thanks to the manager and her assistant for providing me with a replacement pair and a professional service.
2 March 2023
Unprompted review
Reply from Millets - Andover
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great that when I order on line
Great that when I order on line, if something is wrong I can change it in the shop. Staff always friendly and helpful.
15 March 2023
Excellent service from Angela!
Yesterday I went to buy a particular pair of trail running shoes. I much prefer to go to an actual shop to try things on and receive expert advice. Angela was extremely helpful, competent and knowledgeable. It was a true pleasure to shop here and get such great personal service. And support a great local business. Many thanks! ❤️💫
10 March 2023
Unprompted review
Reply from Millets - Andover
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
One happy customer.
Staff very helpful and going the extra mile. Perfect!
7 March 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Was able to take a dog in to the store
Was able to take a dog in to the store, if not I would not have been able to shop there. Welcomed into the shop . I asked to see coats and was shown what was available. Sale price made the decision to buy a coat.
17 February 2023
Unprompted review
Reply from Millets - Andover
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service
Excellent service from Tricia. She patiently answered my questions and I was able to buy what I needed.
14 November 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Fab service and got lots of shoe sizes…
Fab service and got lots of shoe sizes that fit me
12 February 2023
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service and good product range
Excellent service from Jay who was super helpful, knew his product and responded well to my requests. Nothing was too much trouble which was refreshing. I would definitely recommend this shop.
11 February 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I am extremly happy with Millets…
I am extremly happy with Millets service ..staff was very friendly and helpful...delivery was fast and bargain great
28 January 2023
Reply from Millets - Andover
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Martin in the Andover was very…
Martin in the Andover was very knowledgeable about the clothes and footwear.
He was honest, pleasant and very helpful.
6 February 2023
Unprompted review
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great Customer Service from Martin…
Great Customer Service from Martin today. Very polite and friendly
5 February 2023
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent customer service
29 January 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Andover
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Helpful…staff
We were served by a really helpful young lady on the 18th January 2023. Assistant number 3. Whilst buying some Wellington boots. She went out of her way to help us and we left your store very happy with our purchase
17 January 2023
Unprompted review
Reply from Millets - Andover
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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