Mighty Ape Reviews 

Lots to shop for on the app and I enjoyed my shop finding just what I was looking for.

The book was cheaper than anywhere else and I got it in 2 working days, highly recommend it!

I really hadn't believed the delivery promise on the Mighty Ape website, but ...

I ordered goods as Christmas presents last night at about 8.30pm, and today, at about 5.30pm they arrived - in perfect condition and beautifully packed.

I'm a definite convert to Mighty Ape next time I need quality product at an affordable price!

Order placed Thursday and items received Tuesday. Shipped from south island to auk. Quick turn around

Absolutely love Mighty Ape. Made the mistake of buying through Dicksmith first... Mighty Ape is safe, genuine, speedy, and high quality. I can't recommend them enough.

Bought a standing desk from Mighty Ape. Couldn't assemble it because on of the key parts was the wrong size. Went on their chat and they first said they would try to find a replacement part and then said they would come and collect it. Then nothing. I have tried to contact them multiple times for four weeks without response. Don't buy from these people.

I had to return an item due to a fault and the process took longer than expected. Initially I was given a hard time and the issue wasn’t recognised straight away.

After escalation, the supplier verified the fault and Mighty Ape processed a refund. They also provided a $15 account credit, which I appreciated. While it was stressful getting there, the issue was ultimately resolved.

Ordered an item that was shipped from Australia. I was not informed at any point of purchase this was the case. It took weeks to arrive and was not the correct part- a pcb board for a camp fridge. When I tried to return I was told I would need to cover shipping to Australia and also a 29% restock fee. Of course none of this was shared with me prior to purchase in any way. Rather than accept responsibility MA and the offshore seller simply kept emailing me with to return items and loose $50+ in the process! Rather the. connect me to a manager so I could discuss how I was not informed of any of these terms nor that it was shipped from overseas the support case was just closed. A shocking customer experience and I’ll not use MA ever again after nearly 20 years. Awful.

*****

Follow up based on MA reply. The link to the terms highlighted is simply the name of seller. It’s not even labeled as terms or conditions in any way. The text that supports the seller being overseas is grey on white and you can hardly read it! It’s as if it’s hard to see on purpose. Sorry mighty ape but your website is poorly designed and at no point during the check out process is clear of any additional terms of sale or that it’s an offshore sale. I contacted Kiwibank and they noted an increased amount of customers having issues like this too and claiming for refunds. I’m applying for a refund via PayPal too.

What a real shame that a kiwi company that was once brilliant is no more.

Instant payment, slow delivery.
It didn't escape my notice that while it took two and a half weeks for my order to finally get to me, payment for the order was taken from my account at lightening fast speed within one day of placing the order. Spot the difference !!!.
If there was somewhere on the Mighty Ape website / order page thing where I could have given my Post Office Box number rather than my address, it would have saved me from having to rush home to try to be here when the courier apparently tried to deliver the order from Mighty Ape, twice.
Someone at Mighty Ape eventually said that that company neither supplies nor sends the orders. The phone cover I ordered apparently came from iCoverLover.
Once I got in touch with the iCover people, efficiency kicked in. In complete contrast to the Mighty confused and disorganised Ape, iCoverLover had the courier call me and hoorah! I was able to request that my order go to my PO Box at a time that suited the courier and I was able to pick up the order at a time that suited me.
What a contrast between the two companies.
Time to sort your act out Mighty Ape!!!

Terrible service!

Kept telling me I should be searching for my lost SIM.

When I did get a SIM it said I need to buy a pack. Checked with them and they promised it wouldnt charge me. It did! They lied! Refunded but have to wait two weeks for the money.

Be careful their customer service team is terrible!!!!

I ordered an item on the 28th November 2025 - I have had several notifications that the item was on it's way and yesterday I received an email stating that my parcel had been delivered. Unfortunately it has not. Also my Tracking number has not been recognised by NZ Post and therefore I have no idea where the parcel is

Placed an order weeks ago and was given an estimated delivery date, but despite multiple follow ups with their live chat and support cases raised it was never shipped from their warehouse. Even after cancelling, the order has the same estimated delivery date of weeks ago!

Do not order from mighty ape, since being purchased by Kogan they have become just another drop-shipping slop retailer who will take your money and don't care whether you get it or not. They have failed to deliver a refund in the agreed timeframe so I have had to file a charge back with my bank.

Since Kogan bought them out the experience, service, products and really the have lost the mightyape that was..if you want a basic service they provide that but every else has gone. You cannot ring them anymore. Problems online with the website and interface have significantly increased 100% . You cannot do price matching anymore. You cannot do giftcards and wrapping service (paid for not free). Overseas deliveries were so good and easy. Then they stopped all but Australia. Now even Australia has stopped. I was told to sign into Australia mightyape. That was a disaster. None of details were there. You have to redo everything. No nzd conversion and no wish list or addresses. Things go wrong most weeks and it took me 5mins of typing my email and password continually to get signed in. Complete disaster at every turn. I used to do all my nz wide Christmas festive biscuits boxes . This year they have also stopped those. They said they couldn't get stock? Well I suppose if you order from Australia you wont get the 1kg or even smaller boxes. Im a mightyape user since they started 15yrs ago and they became great under nz ownership and now complete RUBBISH under Australian ownership. Such a shame.

I purchased a game and the whole process was seamless. Excellent delivery and communication throughout.

Can't contact them about an account I never made, scam or whats going mightyape why have I got an account I never agreed to?

The website appears to be a scam. I attempted to purchase a product, only to discover that it had to be shipped from overseas, resulting in a 15-working-day delivery timeframe. Additionally, I made a full payment to Mighty Ape via PayPal. However, I found that they had configured my PayPal account for another automatic payments of $89 on three separate occasions without my authorization. I caution others to be wary of Mighty Ape, as my experience suggests it may be a fraudulent operation.

Most worst shop in new Zealand now its run by kogan and delivery has taken me 3 weeks so far this is second time in a row now the customer service dosent care and are useless they tell you not to send multiple enquiries but you have too of you wont get any response I really hope my package turns up soon feel ripped by the waiting times so far 😢

Shit experience with delievery

Kogan destroyed this great shop.

I've been a customer of Mighty Ape since the beginning. I was with them as GP Store. They had great range, great customer service. They went out of their way to get great preorder bonuses for video games.

Then Kogan bought them and turned them into a dropship store for cheap garbage. Thanks, Kogan. Won't buy again.

Worst shopping experience. Brought an expensive toy for my son's birthday and it says delivered but ive been home all day and no courier has come. It is impossible to talk to anyone from mighty ape. Only options to get hold of them are slow. This shouldn't be happening when spending decent money on things. Don't recommend this store, especially if your wanting something quick as there is no guarantee it will even show!