Mighty Ape Reviews 

I had bought a product to be delivered in 3 days and pre ordered a product to arrive in mid January. After noticing my product did not arrive and I had not email notification about deliver, I contacted customer service. It turns out mightyape has no record of my order despite taking my money and having an order confirmation email and order number. Not sure how this can even happen if the system has issued me a unique order number.
Customer service would not re-place my order on my behalf and required me to create a new account to place a new order which also seems completely ridiculous to me since they were going to process me a refund anyway. It has taken them over a month and multiple follow-up emails to even start issuing the refund to which now, I cant even buy the original product I wanted since it is no longer available.

Ridiculous. Waste of time and I will never be shopping here again

Ordered a linen blanket Thursday morning and arrived Friday morning super early! Very impressed by fast shipping and this is the 2nd linen duvet I’ve ordered from here and it’s exactly as described and i loooove the look of it on my bed, definitely worth the price. I only decided to buy this second ine due to my first one being so good and happy I ordered another one again because it’s just as good.

Good until I brought something not knowing it came in different sizes and when I tried to contact immediately after purchase, no one replied and still haven’t and I’ve recived the package now that is no good to me

This Bases PowerBank I Ordered Just Yesterday Wasn't Expecting So Soon.

Got the same one from Trade.me
A Little Dearer Some Reason The Seller
Refunded The Money Back Into My Account.

Messaged Why, No Reply

If I got then item off aliexpress/temu
less costly but I'd be waiting another week

If there was something less than a star I would.

Ordered a book on 12 Dec 2025 which clearly said in Stock. Now I have been told there is a three week period till they receive it from the supplier and then ship it to me? Why were you not transparent about this on the website?

If I was aware of this I would have never ordered from you guys in the first place. I ordered it because it said in stock and delivered 9-13 Jan. This was a gift purchase and now you tell me if you would like a refund we can do that. No I don’t want a refund I want the product I ordered that you said was available delivery 9-13 Jan.

Delivery prices are horrendous. I used to shop there regularly.. not anymore!👎🏽

Please make it more obvious if an item is not currently in stock and will be shipped later. I placed an order at Christmas and when one item didn’t arrive I checked my order confirmation and saw the delivery said January. If the item is not currently in stock mark it as a preorder! This should be spelled out to customers! I went back and checked the listing as I never saw a delayed date anywhere, eventually found it but had to scroll much further down the screen, I had just seen the item, wanted it for a Christmas gift and added to cart without scrolling that far so not knowing the item wasn’t actually in stock yet.

The same thing has just happened to a friend of mine where they have been wondering where an order is (a birthday gift), checked their order and seen the delayed delivery date.

Most companies will have ‘preorder’ mentioned in the actual page title so it’s very clear

Cat tree was excellent value for money, delivered in a very timely manner. Thanks

Prompt delivery, product was just what I needed/wanted, good price.

My son ( just turned 14 yrs ) purchased a mouse worth $119 with his birthday money .
He found that it wasn’t compatible with his gear so we contacted mighty ape nz and sent it back exactly how it arrived in pristine condition
Well because he opened it ( which you can’t tell it was boxed and bubble wrapped exactly .
They won’t refund as they have to resell I’m so disappointed by the refund team’s response THIS WAS A BIRTHDAY GIFT FOR A KID .
Lack of communication more worried about a bad review
I find your lack of compassion disgusting
As for myself and all my family we will Not be purchasing anything through might ape again 🤬

Thanks for you’re reply but no this wasn’t change of mind return
We returned it as it wasn’t compatible with my sons gear
All sorted now that we have purchased one from somewhere else and we’re happy
As I said before never again through you guys

Good product deliver promptly and well packaged

Reasonable price, very quick delivery and in pristine condition of the products.

Easy website, great packaging and prompt delivery, tells you sent item delivery is on it way and delivered

How the website is user friendly and easy to find items you are looking for
Also the delivery service is great i order items and get it 1 -2 days after and no issues

Excellent product. As described on website, sturdy and easily put together. Checkout was quick & efficient with a number of payment options. Delivery was very quick. Very happy with the product and Mighty Ape service.

after pay
fast delivery even during christmas rush only took 3 days

Extremely disappointed that Christmas presents which had a confirmed delivery date of by 23/12 when I purchased them have not even been dispatched yet as of 3pm on 23/12. It’s impossible to speak to a human about this. A bot advised my issue has been escalated then marked the issue resolved and closed the chat. Now I have to go out and spend money on alternative presents and who knows what I will be able to buy in Whangamata. I will never trust Mighty Ape again. They won’t even cancel the order and process a refund before items have been shipped. Really poor service. Don’t promise a delivery date if you can’t deliver then refuse to refund. That’s basically theft.

Found the specific book I was looking for. Ordered on a Sunday afternoon before Xmas and received it on Tuesday morning. Packaged well. Am super impressed.

Mighty Ape NZ wasted 16 days of my time before Christmas.
I ordered a Samsung Galaxy S23 Ultra on 6 December as a Christmas gift. The order was marked as shipped, but the tracking never moved beyond “shipment information received” — the item was never picked up by the courier.
After 16 days, Mighty Ape refunded the order citing a “stock shortage,” even though the same product remained in stock the entire time and is still available now at a higher price. Instead of honouring the original price for the same in-stock item, they chose to cancel and refund after weeks of delay.
This left me unable to replace a Christmas gift and shows a lack of reliability. If you need certainty for high-value purchases, use a different retailer.

Well it's the first time I have used this site, ordered 2 products, 2.5kg drinking chocolate which i received 2 days later and hair shavers mens grooming kit, partner loves this. Overall, the bulk grocery items will save us money. An the hair shavers, others would have cost us a lot more