Mia Belle Baby Reviews 

They sent me a damaged first communion dress and I quickly replied with a photo and they stated I would have to send it back so they can issue a reimbursement or I could opt for a gift card. I had to order another dress right away since the shipping takes so long and I didn't want to risk it not arriving on time. Now they're trying to give me a gift card rather than a refund. This is not a way to treat a customer. It is not my fault the dress arrived damage! DO NOT ORDER FROM THEM! Customer service is horrible!

Mia Belle Girls shipped the incorrect clothing size (Order #L53303). Despite providing photo evidence multiple times, they refused a refund or replacement unless I returned the incorrect item (under $20) within 30 days, requiring me to print their USPS label and provide my own packaging. This placed the burden of their error on me. When I expressed my dissatisfaction, they doubled down. This level of poor customer service, coupled with questionable clothing quality (another shirt caused a rash), is unacceptable and something I haven't experienced with competitors. Do not recommend.

The company has received 269 complaints on the BBB website over the past three years, with most issues related to returns and customer service. I wish I had checked before making a purchase.
The quality of their products is highly inconsistent—some are acceptable, while others are poorly made from cheap polyester, primarily manufactured in China or Ukraine. The website provides little to no product descriptions, and when available, they are often misleading, using terms like "high-quality fabric" when, in reality, many items are just polyester. Some products have a Mia Belle tag, while most arrive without any branding, packaged in simple plastic bags. Shipping times range from 2 to 4 weeks.
Returning defective items, especially those marked as final sale, is nearly impossible due to a lack of customer service response. I sent three emails with no reply. The company does not list a phone number, and the one provided by PayPal leads to an unintelligible voicemail with a male voice and a foreign accent.
My most recent experience:
I received a dress and a skirt, both of extremely poor quality, made from cheap materials in Ukraine, with no company tags or labels. The website falsely advertised them as high-quality, premium products, but they turned out to be polyester—something I would never put on my baby. Despite multiple emails, I received no response. The provided phone number was useless, leading to the same indecipherable voicemail.
Order #L143568

I am extremely disappointed with my order placed on January 21, 2025. I purchased a dress and shoes for a February birthday, only to be informed that the dress was backordered until the end of March—far too late for my needs. Despite several attempts to resolve this via email, no satisfactory solution was offered, and the order didn't arrive until March.

When the items finally arrived, I was appalled by the quality. The dress was made of cheap, inferior fabric and bore no resemblance to the online photo. The shoes were even worse—poorly constructed with a flimsy jelly sole and an overpowering chemical odor that made them completely unusable. I am seriously concerned about the overall quality of this company's products. The entire experience was more than frustrating. While I did receive a refund for the dress, I will not be recommending this company, as their products and customer service are unacceptable."

Beware buyers this company does not make their clothing in the United States. The dress I ordered took over 3 weeks to get and when I received it the carrier delivered it in the alley next to my garage, in all the years I’ve been in my house I’ve never had anyone deliver in my alley. I have a front door. On top of that, the waiting and then the opening, very disappointing. The dress looks like plastic. I will never order from this company again, nor will I recommend it to anyone.

False advertising. Mia Belle sent me a text stating a dress I liked the price was lower. I started shopping, when I went to checkout. The prices had changed. Some double or triple what they were when I put them in my cart.

If I could give a 0 review I would ..While the dress was beautiful it was too small. I requested to return and it took several days to receive a reply . They did send me a shipping label, I wasn’t able to print . Once I was able to print the return label I shipped it back. Again once they received the merchandise back it took several days for a reply . Once I did receive an email, I was informed the return policy is 14 days, I was not aware of that. They did not inform me when I requested to return . So they informed me I would not receive a return nor credit. They would dispose of the item or would ship back if I sent them a return label. Needless to say I’m out of over 80 dollars, I WILL NEVER purchase another item from this company! So much for customer service!

This company is not customer oriented. They refused to refund a dress that was patched together incorrectly. One sleeve was shorter than the other and missing trim. The hem was uneven and the dress fit too short for my average sized daughters to wear. They claimed we had dry food on it (daughters never wore) and that they didn’t see the sleeve or hem issues and blamed me. I sent an email complaining about the issues before I ever sent it back. They ghosted me and never gave back my money. Quality is horrible. Customer service horrible.

I ordered a few swim suits and accessories for my 2 nieces and I was so pleased with how quickly everything shipped! The quality is even better than I expected! My nieces are going to love everything!

We’ve had a number of gorgeous pieces from Mia Belle Baby and they’re always so perfect. I love the matching clothing for parents and kids. As well as the gorgeous seasonal wear for our little ones. They’re brilliant quality and a brand I can rely on.

They had me at 5 day shipping. 😍 LOVE each and every one of the outfits we got from our order. Not only are they cute, but really nice fabrics and good quality. Absolutely loved watching my daughters face light up as we opened everything. Especially the mystery boxes! She always has a little extra twinkle in her eyes when wearing Mia Belle Girls.

I had mixed feelings about my order. While the design was adorable, the sizing was a bit off. Customer service was responsive but took a while to resolve the issue. Overall, it’s okay.

ordered 3 pairs of Christmas pajamas in October. On dec 20 a package arrived wirh 1 pair. No explanation. I contacted mia belle immediately through email- they have no customer service. I have been getting the run around for a month. They say it's my fault, then it was ups fault for losing the package. It is their fault for charging for the 3 pajamas in ordered and only sending 1 pair. I want a refund for $68 for items I did not receive.

The outfits are cute, but shipping took longer than expected. The quality is decent, but not quite as premium as the pictures suggest. My daughter loved her dress, but I wish the stitching was a bit better

Did a big order when I received it one of the dresses was broken that was on sale. I emailed promptly to let them know that it had arrived broken. Two weeks didn’t hear back so I reached out to their Facebook.. She let me know that it was on sale and cannot be returned. I let her know i wouldn’t want to exchange it but it’s broken and unusable. Disappointing I won’t be shopping again over the poor service.

The clothes I received were nice. However, half of my order was missing. It has been over a month and I am still trying to get this resolved. Emailing customer service doesn't do anything. The only way I have been able to talk to anyone there is via Facebook messages and that has been less than helpful. The pjs I did receive were not nice enough for the hassle and I am still out over $50 for the missing items.

I ordered a dress in October and returned it according to their return policy. I never heard from them so reached out a few weeks later. Long story short, I still do not have my store credit or refund. They said they emailed me a store credit which I never received. Yes, I checked spam and junk. They said they would reach out to those in charge again. I have asked for a phone number to speak to a human and never received it. So in a nutshell, they have my money and the dress. Buyer beware!

We absolutely LOVE Mia Belle Girls clothing! My 4 year old is obsessed with all the outfits!!

great customer service. i would highly recommend them. great prices also!

Cute clothes, but terrible customer service. I received an item that was damaged. I immediately filed a return and requested a replacement pair. I have sent mutiple emails over the course of a week to check on the status, and never get a response. They have no phone number to call and only redirect you to email them. They never respond to emails.