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MHW Bike-House Reviews 

796
•
TrustScore 3.5 out of 5

3.7

Bicycle Store
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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a bike on the 11th of september. On the 21st I've mailed to ask when the bike was scheduled for preparation because I've read there were some delays possible. I've got a quick response... See more

Rated 5 out of 5 stars

Excellent service. New CUBE e-bike arrived on time and pre-assembly correctly done. Good pricing also and only €10 packing and courier charge across Europe.

Rated 1 out of 5 stars

MHW Bike works well and the response time of their customer service is exceptionally quick during your decision process and before the payment is made. Unfortunately, the response time rapidly slows d... See more

Rated 4 out of 5 stars

I'm satisfied with the quality of the shipment and the very kind service. What holds me from giving 5 stars is the fact that the range of body length given on every Cube website in practice is correc... See more

Company details

  1. Bicycle Store

Written by the company

Competence and many years of experience are the prerequisite for a long-term successful company. Our well-trained team ensures that your order runs smoothly. Whether telephone advice, friendly e-mail correspondence or complete invoice and logistics management - with us you are always on the safe side.

MHW Bike-House GmbH

Written by the company

Bicycle online shipping
After we have received your order, your desired bike will be individually assembled by a specialist, tested and, after a final inspection, packed safely and professionally so that it can go on its long journey. You will receive your bike fully assembled and adjusted. Just straighten the handlebars and tighten the pedals - and the fun can begin.
Huge stock and fast shipping
We have extremely short delivery times, because we have almost every bike model from our store in our main warehouse. So there is almost no loss of time, and already a few days after your order you have the parcel service with your bike standing in front of your door.

Free shipping for bikes and e-bikes

Many products even with immediate shipping

Shipping to almost all of Europe is free from 50€ order value!

Contact info

3.7

Average

TrustScore 3.5 out of 5

796 reviews

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No recent history of asking for reviews

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3.7

All reviews

(796)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience with MHW

Items were dispatched the same day as the order was placed and packaged in a box so they travelled halfway around the world in good order using GLS Logistics and then Aramex from Mainz in Germany to Cape Town, South Africa.

1 July 2024
Rated 5 out of 5 stars

All fine

All fine. Maybe the time of delivery was a bit extended but I was being informed about the delay. Also the bike got some scratches in transport but received the refund. So really good customer service and purchasing experience.

17 June 2024
Rated 1 out of 5 stars

Highly not recommended

They promised 3-5 days delivery, I got my bike in two weeks, and the first week they didn't even touch the order. With all this, I got an answer to my questions to the customer support only after a week, and I would be happy to cancel the order, but it's very difficult to do so when you get an answer once a week.
I ordered two bikes, BOTH came broken, had broken derailleur hanger on both. On one bike, the brake hose was not installed correctly and had to be disconnected and reinstalled before the bike could be reassembled at all.
If you think you can order pre-assembled, serviced bikes and get them in 3-5 days, be prepared to have them sent to you 2-3 weeks later, broken and unconfigured, and have to go to the stores, then wait another week for parts and get them fixed. I've been promised to pay for bike repairs under warranty, we'll see how that works out.
I don't have the energy to spend an entire cycling season arguing.
While the bikes were being delivered, local sellers lowered prices on last year's models, and as it turned out I could have already bought the same bikes, serviced, but even cheaper. But given the speed of tech support, I realize that sending them back, refunding the money, will take me the whole bike season.
Highly not recommended

6 June 2024

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