META PCs Reviews 

128
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, helpful staff, and top-notch build quality. Consumers highlight how easy it is to set up their new systems, noting that everything works smoothly right out of the box. Buyers feel truly valued thanks to the personalized support and friendly guidance provided throughout the entire purchasing journey. However, some reviewers were not happy with communication gaps or delays during the ordering and shipping process. A few customers also mentioned challenges regarding troubleshooting or getting prompt updates on their custom builds when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the computer is worth every penny, works... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were prompt, polite, and... See more

Staff

Users describe positive interactions with staff, praising the team for being super helpful, responsive, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that ordering is simple... See more

Service

Consumers find service to be positive, highlighting responsive support and helpful assistance with repairs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a couple weeks and the PC has worked just fine, while unboxing it I felt the love and care that was put into it and it was leagues above my experience with Alienware/Dell. Everything packed... See more

Company replied

Rated 5 out of 5 stars

I love how efficient you guys are whether it’s custom or prebuilt. You always have just what a customer needs and the knowledge you show in your craft.

Company replied

Rated 5 out of 5 stars

Plenty of options for payment plans, and amazing responsive and friendly customer service! It actually felt like talking with people in person rather than a robot just trying to sell me something.

Company replied

Rated 5 out of 5 stars

If you are going to trust anyone with pc customization, trust these people. The quality of service and results are genuinely outstanding. This business is run by people who actually get it. They gave... See more

Company replied


Company details

  1. Computer Store
  2. also in
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Service
  6. Computer Wholesaler

Written by the company

META PCs is an award-winning PC building company and your top choice for custom-built gaming computers. We meticulously craft each PC with the highest quality components, ensuring unmatched performance and reliability. Our commitment to customer satisfaction is unparalleled, backed by lifetime support. Explore our range of unique services, including personalized pricing for custom PCs and comprehensive support to meet all your gaming and computing needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(128)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This new rig is my second Meta

This new rig is my second Meta. From a past falcon northwest fan for 15 years I am now Meta loyal.
From Drew who helped me fine tune my rig, to prompt build time and on the money safe delivery you scor a 10.

26 September 2025
Rated 5 out of 5 stars

Great Computer at a great value

META PCs is awesome! I highly recommend.

When I inquired about the status of my order, Drew from support responded pretty quickly (within 45 minutes!) He was very informative and happy to help, laying out all of the steps of the process.

Stuff like that really speaks volumes to how a company perceives and values its costumers and it wasn't lost on me. Very much appreciated.

From start to finish, the whole process took 8 business days. Just as advertised on their website!

26 September 2025
Rated 5 out of 5 stars

Ahead of the curve

We have used Meta PC twice and both times the outcome was outstanding. We were having an issue with a new 'budget' PC I bought from Amazon. I had returned it five times for repairs so of course repair number 6 was out of warranty. Meta PC stepped in and actually fixed the problem, explained the problem in layman terms, and upgraded our PC so the problem won't return again. Super professional and always fair/upfront pricing. We will absolutely buy our next PC here and highly recommend if you need any service or upgrades.

18 September 2025
Rated 5 out of 5 stars

I started having some issues running…

I started having some issues running games, and it turned out I needed a bios update. Took my PC to a shop, and they botched the updates. Contacted Meta, and they went out of their way to contact the shop I went to and worked with them to get my PC running everything smooth again. They kept in touch with me every day. I couldn't be happier with the computer they built me and the outstanding customer support going above and beyond for me. 11/10 would recommend.

16 September 2025
Rated 5 out of 5 stars

Meta PC has my Business

I purchased one of the "Ready to Ship" models from Meta. It's shipped quick and was very well packaged. I had one simple question once I had it set up and they answered it quickly. Highly recommend Meta PCs.

15 September 2025
Rated 5 out of 5 stars

Love matters

Let me tell you somthing it does not matter what you heard or read these guys are top notch. They were willing to take my computer back and troubleshoot it for me. The amount of times I've called them to help me is insane or maybe its just me but the entire customer support team is fantastic every last person.

I GIVE MY LOVE TO ALL OF YOU.
THANK YOU FOR THE TIME AND EFFORT YOU GUYS HAVE PUT INTO ALL OF US IT MEANS THE WORLD TO ME

15 September 2025
Rated 5 out of 5 stars

Great experience

Great experience, from working with Drew on the build and special requests. To watching the build on live stream. Great packaging and easy setup.

17 September 2025
Rated 5 out of 5 stars

MetaPCs was very fast and responsive…

MetaPCs was very fast and responsive with updates regarding my order and the payment process. It only took a week to process, ship, and deliver my PC! They also left a handwritten thank you for the order contained in my package, which was very thoughtful.

17 September 2025
Rated 5 out of 5 stars

I love the pc, but...

I love the pc, only one thing is bothering me and it's not that big of a deal. My motherboard is an ASUS tuff gaming board. When I open the armoury crate, I can change all my RGB lights except the ram sticks.

16 September 2025
Rated 5 out of 5 stars

These guys are wonderful

These guys are wonderful; they're like chick fil a worker on how helpful they are. They helped me on every step on updating my bios they really helped me.

thanks to Alen, Cooper, Brendan Burris, and Kyle thank you guys a ton for everything and thanks to the whole MetaPcs squad

4 October 2025
Unprompted review
Rated 5 out of 5 stars

An Expensive But Worth It PC

The graphics card was shipped in its own box. Last PC I got had the card inside and was broken, I was worried the same would happen here but the PC was *PACKED* safely and thoroughly.

It worked right out of the box. Zero troubleshooting zero issues. My PC is working like a beast now. Way, way better than CyberPC so far.

16 September 2025
Rated 5 out of 5 stars

Took my pc in for a check up on why I…

Took my pc in for a check up on why I couldnt play a beta game I wanted to see if they can have it ready same day and they guy told me yes had it ready withing 15 min and cleaned it too im happy I found them and bought my pc from them

15 September 2025
Rated 5 out of 5 stars

Great Customer Service Before and After the Sale

The customer care before and now after the transaction. These guys know there stuff and they made an effort to reach out to me before buying to help me pick the right parts. Since my PC was more for 3d modeling and rendering then for gaming they chose parts that made the build work great for my design needs. They also reached out to help me with an issue I was having with my wireless peripherals. I would not hesitate to recommend them to anyone out there.

10 September 2025

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