META PCs Reviews 

128
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, helpful staff, and top-notch build quality. Consumers highlight how easy it is to set up their new systems, noting that everything works smoothly right out of the box. Buyers feel truly valued thanks to the personalized support and friendly guidance provided throughout the entire purchasing journey. However, some reviewers were not happy with communication gaps or delays during the ordering and shipping process. A few customers also mentioned challenges regarding troubleshooting or getting prompt updates on their custom builds when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the computer is worth every penny, works... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were prompt, polite, and... See more

Staff

Users describe positive interactions with staff, praising the team for being super helpful, responsive, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that ordering is simple... See more

Service

Consumers find service to be positive, highlighting responsive support and helpful assistance with repairs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a couple weeks and the PC has worked just fine, while unboxing it I felt the love and care that was put into it and it was leagues above my experience with Alienware/Dell. Everything packed... See more

Company replied

Rated 5 out of 5 stars

I love how efficient you guys are whether it’s custom or prebuilt. You always have just what a customer needs and the knowledge you show in your craft.

Company replied

Rated 5 out of 5 stars

Plenty of options for payment plans, and amazing responsive and friendly customer service! It actually felt like talking with people in person rather than a robot just trying to sell me something.

Company replied

Rated 5 out of 5 stars

If you are going to trust anyone with pc customization, trust these people. The quality of service and results are genuinely outstanding. This business is run by people who actually get it. They gave... See more

Company replied


Company details

  1. Computer Store
  2. also in
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Service
  6. Computer Wholesaler

Written by the company

META PCs is an award-winning PC building company and your top choice for custom-built gaming computers. We meticulously craft each PC with the highest quality components, ensuring unmatched performance and reliability. Our commitment to customer satisfaction is unparalleled, backed by lifetime support. Explore our range of unique services, including personalized pricing for custom PCs and comprehensive support to meet all your gaming and computing needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(128)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything is great

Everything is great. The computer we bought works wonderfully. As well as you will be there if at any time we need customer support. The packing you did to keep the computer safe was top tier. There's nothing extra you need to do to keep me as a customer happy. Thank you

12 March 2026
Rated 5 out of 5 stars

I took my machine in because it was not connecting to my router and it was running slow.

I took my machine in because it was having issues connecting with the internet. Of course it connected right away on their router. Was also experiencing some slowness with page loading especially with chrome browser. Allowed them to do an hour service/checkout of the system which included a thermal check. The system came back ok with their checkout and I was satisfied with some theories as to why it may be running slow. They never could get it to not connect to their router. Long story short is they only charged me half of the fee for the basic service which was much appreciated.

12 March 2026
Rated 5 out of 5 stars

My husband purchased my dream PC.

My husband purchased my dream PC.
My old system was starting to hang up and gaming was becoming frustrating. I saw the Meta PC add on Facebook and fell in love with a case. I know its funny to love a case. But the PC itself has proven to be a power house. I can play all my games from WoW to Ark (we all know how Ark is)with no issues. Performance and graphics are something out of this world. From time of purchase to receiving and playing my games has been so smooth. No issues and would highly recommend.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Free Shirt

Me and my dad went there just to check it out (and maybe see PC papa) and the employees were so nice, I got to see the back room, and I hit a free T-Shirt! 10/10 would recommend!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Service

When I ordered my pre-built and first got it; there was shipping damage but Alen helped me to get it shipped backed and fixed. After it was fixed, they sent it back and it's working great.

9 February 2026
Rated 5 out of 5 stars

Great Experience All Around

Plenty of options for payment plans, and amazing responsive and friendly customer service! It actually felt like talking with people in person rather than a robot just trying to sell me something.

10 February 2026
META PCs logo

Reply from META PCs

That means a lot. We've all dealt with the big box stores where you can tell the person on the other end is just reading a script, so we go out of our way to make sure that's never the experience here. Glad the payment options worked out too. Appreciate you taking the time to write this!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, PC is running great. I’m super happy with my purchase.

10 February 2026
META PCs logo

Reply from META PCs

Orlando, appreciate you taking the time to leave this! Glad the PC is running great and that the team took care of you. That's what we're here for. Enjoy it!

Rated 5 out of 5 stars

My experience with the guys at Meta PCs…

My experience with the guys at Meta PCs has been nothing but awesome!
The computer came in and it was straight plug and play and what I got is nothing short of amazing. Craftsman ship top tier.

9 February 2026
META PCs logo

Reply from META PCs

Zy, this is awesome to hear! Plug and play is exactly the goal... nobody wants to troubleshoot out of the box. Glad the craftsmanship came through. Thanks for trusting us with the build!

Rated 5 out of 5 stars

Meta PC staff is awesome

Meta PC staff is awesome. They are very friendly and helpful. They answered any questions I had about my PC and the process of ordering was simple. It was very plug and play setup sent to me without any problems. Thank you Metapc

9 February 2026
META PCs logo

Reply from META PCs

Allen, really appreciate the kind words about the team I'll make sure they see this. We try to make the whole process as painless as possible, so it's great to hear that came through. Enjoy the new rig!

Rated 4 out of 5 stars

Top Notch Service

Top Notch Service! From talking to me before the purchase, to having a detailed parts list with individual prices, to the customer service in helping me set some things up once I got the computer! Everything and everyone was awesome and it was a great experience! I recommend Meta at ANYONE looking for a new PC!

13 January 2026
META PCs logo

Reply from META PCs

Shawn, love hearing this! Transparency on pricing and support after the sale are huge for us, so it means a lot that you called those out. Thanks for the recommendation and enjoy the new PC!

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