Mercofenfield Reviews 

91
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the exceptional overall service, mentioning that the team consistently provides a welcoming and comfortable environment without any sales pressure. Buyers deeply appreciate the highly knowledgeable, exceptionally friendly, and patient approach of the representatives when browsing and choosing their ideal vehicle. However, some customers also noted experiencing serious mechanical faults shortly after purchase, which unfortunately required unexpected and costly local garage visits. A few other people also felt that certain staff members were not entirely transparent regarding important vehicle history details, such as missing spare keys and previous owners.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's exceptional professionalism, patience,... See more

Product

Reviewers express mixed feelings regarding the product, as many customers are highly satisfied with their new... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

User experience

Consumers find user experience to be positive, highlighting a stress-free and smooth buying process with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best experience at car dealership. Nice cars, great prices, answered all questions, offered beverages, had kids play area. Amazing overall. Would definitely be back here for upgrade

Rated 5 out of 5 stars

Went today unannounced to view a very nice c220, I was in the car trade myself many years ago and it was so nice to speak with a very nice not pushy, knowledgeable gentleman, no pressure selling a... See more

Rated 5 out of 5 stars

Amazing dealership great hospitality, Saj was very helpful took the time out of his day to breakdown all the cars that are available in the fleet as I was indecisive on what I wanted ended up leavin... See more

Rated 5 out of 5 stars

Adam was amazing very informative and friendly from the moment I went to the showroom. He assisted me with all my queries and help me choose my dream car. Will definitely high recommend.


Company details

  1. Motor Vehicle Dealer
  2. also in
  3. Car Service

Written by the company

Welcome to Merc of Enfield which is a Mercedes-Benz specialist with years of experience working with Mercedes Benz. We are dedicated to selling quality used Mercedes-Benz vehicles at very competitive prices. We offer a wide range of Mercedes-Benz models from two seater sports cars to seven seater MPVs. Merc of Enfield excels itself on providing excellent value for money and a high level of customer service, resulting in considerable amount of repeat business and thousands of happy customers. Buy with confidence from a trusted Mercedes-Benz Specialist.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

91 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(91)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

My husband and I came to see cars and…

My husband and I came to see cars and Ali was super helpful. Unlike other places we went to, Ali was honest and transparent instead of push selling. In fact, we didnt buy from the last place even though we liked something because the experience was over-bearing. In my experience, Ali understands customers who are making a big purchase and lets them decide at their own pace. He works step-by-step with the customers. Truly a pleasure.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service and excellent cars.

I recently purchased a car from Mercedes-Benz of Enfield and had a great experience from start to finish. Mohamed helped me throughout the purchase process and he was incredibly kind, professional, and helpful. He took the time to answer all my questions, made everything easy to understand, and ensured the whole experience was smooth and stress-free.

I really appreciated his patience and excellent customer service. I’m very happy with my purchase and would definitely recommend Mercedes-Benz of Enfield to anyone looking for a new car. Thank you again to Mohamed for all the help!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

honestly havent gotten any better…

honestly havent gotten any better service in my entire life as ive gotten from this specific dealership, took me on a test drive handled my needs and i did take allot of their time and they did not complain at all, absolutely perfect service ive gotten from Mohamed And Saj, bare in mind they had allot of customers but still managed to multi task and give each customer the best service. Absolutely recommend

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly service

the customer service was almost as nice as the cars over there, ahmed was a very big helping hand during the whole experience and sold me a w204 c200

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Ahmed was very professional

Ahmed was very professional and friendly from the moment I went into the showroom he helped me choose a good car and explained everything. Very friendly person would 100% recommend.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Saj and Mohamed Omg!!!

Saj and Mohamed Omg!!!, Honestly I just saw one of their cars online and said I have to go there and see what they have.

And I definitely went there and didn't come out empty handed, they showed me each car and colour, they was absolutely amazing with the way they helped me.

I ended up coming out 20 years younger with a beautiful in black convertible clean SLK. Would never regret coming here.

Thanks mohamed and saj

Kind regards
Emil ginchev

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Well what can I start by saying let’s…

Well what can I start by saying let’s start with bought a c180 from these people and now I’m totally regretting it I have had the car less then 3 months and it’s been in the local garage twice and now it will be going to a Mercedes specialist garage
So here we go get ready oil leak from a perished washer above the alternator so that cost £400 to fix that
Back brake pads and discs had to be replaced as they were knackered not even done 1,000 miles yet
Temperature sensor possibly is needing to be replaced as it’s saying the engine is overheating
And the best one of all is that went to a Mercedes specialist garage yesterday and got told that I need a new timing chain at 38,000 miles something is not adding up considering I own another c180 and got that timing chain replaced at 140,000
So the cost of that is £2,800
So the moral of this review is been done over big time
Considering going to the financial ombudsman or a solictor as paid over £7,000 for a car that’s knackered

29 April 2026
Unprompted review
Mercofenfield logo

Reply from Mercofenfield

Dear Rick White,

Thank you for taking the time to share your feedback, we are genuinely sorry to hear that you have had difficulties with your vehicle. Every vehicle is supplied following preparation and a checklist. At the point of sale there were no faults present that would render the vehicle unroadworthy or in the condition you are now describing.

According to our records you have purchased an extended warranty, which covers all the assumed mentioned issues at any local garage of your choice. We have contacted the warranty company for you and believe they have tried to reach out to book you in for repairs.

Kindly contact the warranty you have purchased to have the repairs rectified at your chosen garage.

Please call the after sales care team should you require any further assistance on 02071014797. Or alternatively email us on info@mercofenfield.co.uk.

Kind regards
Merc of Enfield

Rated 5 out of 5 stars

Why mercofenfield is a good business

Here at Mercofenfield they have a great selection of cars with an amazing service. Ali and Mo were able to answer my questions without any problems and with ease. Definitely recommend!!

22 April 2026
Unprompted review

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