Mercofenfield Reviews 

91
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the exceptional overall service, mentioning that the team consistently provides a welcoming and comfortable environment without any sales pressure. Buyers deeply appreciate the highly knowledgeable, exceptionally friendly, and patient approach of the representatives when browsing and choosing their ideal vehicle. However, some customers also noted experiencing serious mechanical faults shortly after purchase, which unfortunately required unexpected and costly local garage visits. A few other people also felt that certain staff members were not entirely transparent regarding important vehicle history details, such as missing spare keys and previous owners.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's exceptional professionalism, patience,... See more

Product

Reviewers express mixed feelings regarding the product, as many customers are highly satisfied with their new... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

User experience

Consumers find user experience to be positive, highlighting a stress-free and smooth buying process with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best experience at car dealership. Nice cars, great prices, answered all questions, offered beverages, had kids play area. Amazing overall. Would definitely be back here for upgrade

Rated 5 out of 5 stars

Went today unannounced to view a very nice c220, I was in the car trade myself many years ago and it was so nice to speak with a very nice not pushy, knowledgeable gentleman, no pressure selling a... See more

Rated 5 out of 5 stars

Amazing dealership great hospitality, Saj was very helpful took the time out of his day to breakdown all the cars that are available in the fleet as I was indecisive on what I wanted ended up leavin... See more

Rated 5 out of 5 stars

Adam was amazing very informative and friendly from the moment I went to the showroom. He assisted me with all my queries and help me choose my dream car. Will definitely high recommend.


Company details

  1. Motor Vehicle Dealer
  2. also in
  3. Car Service

Written by the company

Welcome to Merc of Enfield which is a Mercedes-Benz specialist with years of experience working with Mercedes Benz. We are dedicated to selling quality used Mercedes-Benz vehicles at very competitive prices. We offer a wide range of Mercedes-Benz models from two seater sports cars to seven seater MPVs. Merc of Enfield excels itself on providing excellent value for money and a high level of customer service, resulting in considerable amount of repeat business and thousands of happy customers. Buy with confidence from a trusted Mercedes-Benz Specialist.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(91)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service; from start to finish Mustafa and Amir, patient, professional and understanding! Very happy with my new eqa premium plus. Will definitely be back from upgrade!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great thanks to the team

Great thanks to the team. Amazing cars. Amazing prices. No pressure sales, and warranty can be paid in 0% installments. A great thanks to everyone at Merc of enfield especially Adam.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

My first E Class😁🙏🏼💯

I had an excellent experience buying my first Mercedes E-Class, and I couldn’t be happier with the service I received.

From the moment I walked into the showroom, the team were incredibly welcoming, professional, and genuinely helpful and kind. They took the time to answer all of my many many questions lol, and explained everything clearly and never made me feel rushed or under pressure.

Their knowledge, honesty and integrity, and attention to detail made the whole process smooth and enjoyable, and they went above and beyond to make sure I found the right car. Buying my first E class Mercedes is a special milestone for me, and they made it an experience to remember.

I would highly recommend this showroom to anyone looking for exceptional customer service and a stress-free car-buying experience. Thank you again for all your help—I absolutely love my E-Class!

Thank you to Saj and his team!

Best wishes

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I called in to buy a car and a worker…

I called in to buy a car and a worker called mustafa had taken the call in which he was very helpful. Giving me tips on insurance maintaining the car and overall taking car of it. I would highly recommend to get your car in this company as they are fair with prices and overall very respectful.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Offered car has hidden defects

Offered car has hidden defects. Merc of Enfield can not be trusted. Saj only admits, if one finds the faults. If one wants to buy, one should be accompanied by a car expert to find the faults. Mercs of Enfield is too expensive for the poor quality, which they deliver.

2 September 2025
Unprompted review
Mercofenfield logo

Reply from Mercofenfield

Dear J D H,


Thank you for your fifth review.

We have now reported this review to the review platform, as we do not believe it serves the purpose of helping other customers. Genuine reviews should explain the specific issues experienced with a vehicle so that others can make informed decisions. Unfortunately, your reviews contains only broad allegations without any specific details or evidence.

Our records also show that you have never attended our forecourt or purchased a vehicle directly from us in person, and you have never had any face to face interaction with any member of our sales team. This makes it difficult to understand the basis of many of the statements made in your reviews.

In addition, you have contacted us on more than one occasion requesting reimbursement for a replacement key. This request was declined because it was made almost one year after the vehicle was purchased, well outside the timeframe in which such matters can reasonably be considered.

Throughout this matter, we have remained open to discussing any genuine concerns and resolving legitimate issues. However, repeatedly posting vague reviews without providing clear information is not constructive and does not help future customers understand what actually occurred.

We remain committed to honesty, transparency, and excellent customer service. If you have any specific concerns regarding your purchase, we encourage you to contact us directly so that we can address them appropriately.

Rated 5 out of 5 stars

Amazing dealership with great customer service

Amazing dealership with great hospitality from start to finish. Ali was extremely informative, professional and friendly throughout the whole process. He took the time to answer all my questions, break down all the available options and helped me choose the perfect car without any pressure.

Couldn’t be happier with the experience and the car I left with. Highly recommend Mercofenfield and especially Ali for anyone looking for top customer service and a smooth buying experience!

10 May 2026
Unprompted review

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