I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more
Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more
Company replied
Megamac is one of the few suppliers that stocks a good range of accessories for Apple Mac devices. I previously bought some OWC gear from them, and that went all smoothly. When one of these items had... See more
Company details
Written by the company
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contact info
42-46 Princelet Street, E1 5LP, London, United Kingdom
- store@megamac.com
- www.megamac.com
4.7
Excellent
988 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MegaMac
Dear Dyfed,
Thank you for your feedback. Your recommendation means a lot to us.
Very happy customer
This is my second order of a large RAID unit from MegaMac and they have been excellent in terms of service, delivery and stock on both occasions. Will definitely use them again next time.
1 July 2024
Unprompted review
Reply from MegaMac
Dear Nicolas,
Thank you so much for your kind words and constant support. We greatly appreciate it.
Great service
Great service, email query answered same day and package arrived sooner than scheduled . Mac running much faster. Reasonable price too
15 July 2024
Reply from MegaMac
Hi Ian,
Thank you so much for your wonderful feedback. We greatly appreciate your support!
Reply from MegaMac
Hi Pete,
Thank you so much for your feedback! It means a lot to us.
Wrong item sent, poor service
Wrong item sent. Blamed 3rd party supplier, despite packing label having MegaMac’s own address. Told me item was out of stock, though still showing as in stock on their website. Item was returned nearly a week ago but they are unable to confirm receipt.
Avoid at all costs!
3 July 2024
Unprompted review
The speed of the delivery
The speed of the delivery , the choice to pick from and the quality of the product. I would recommend to anyone.
14 June 2024
Reply from MegaMac
Hi Jonathan,
Thank you so much for your feedback! Your recommendation means a lot to us.
Warmly,
Aziza
Perfect Service
I purchased an OWC 1M2 8TB drive which was a special order item. This was sent within the quoted timeframe and was exactly what I needed.
What really impressed me about MegaMac was the fantastic service received from Aziza. Nothing was too much trouble, whether it was a technical question, lead time enquiry or order status query. All enquiries were answered quickly and in a friendly and very helpful manner.
I'm 100% happy with my shopping experience and I will definitely use them next time I need an OWC product.
11 June 2024
Unprompted review
Reply from MegaMac
Dear Ian,
Thank you so much for taking the time to leave such a wonderful review!
We look forward to hearing back from you again in the future.
I ordered an OWC 1TB 6G SSD and HDD DIY…
I ordered an OWC 1TB 6G SSD and HDD DIY Bundle Kit (for all 2011 iMacs) to replace a hard drive that had failed. It was discounted and about £35 cheaper than elsewhere. I paid for next day delivery. It was delivered next day as promised. The OWC package and online video fitting instructions made it easy to fit and my iMac is now back to working perfectly. The only glitch was that the address on the delivery exceeded my house name and the courier wouldn't have been able to deliver it, but after an email from them I saw the courier delivering something to a neighbour and was able to sort that out with them. All in all I am very happy with this purchase and with MegaMac's service and with the SDD kit supplied.
1 June 2024
Reply from MegaMac
Hi Stephen,
Thank you for your feedback! We're delighted you're happy with your purchase and our service. Apologies for the address issue, but glad it was resolved smoothly. Enjoy your iMac!
Excellent communication.
I ordered an OWC 1TB Aura Pro X2 Gen4 NVMe SSD Upgrade from MegaMac. The original order was no longer manufactured, so they offered this replacement and it works a treat, really fast. However, it was the excellent communication by Aziza to keep me updated on the progress which impressed me. A really helpful professional company, I'll use them again.
14 May 2024
Unprompted review
Reply from MegaMac
Dear Graham,
Thank you so much for your kind words and for sharing your positive experience with us! It's wonderful to know that our communication kept you informed and satisfied throughout the process.
This is 3rd time I’ve bought from…
This is 3rd time I’ve bought from MegaMac. Been seemless purchases from start to finish. Will definitely buy from them again.
25 May 2024
Reply from MegaMac
Hi there! Thank you so much for your continued support and for sharing your positive experience!
MegaMac always have really good quality!
MegaMac always have really good quality products for sale. And some very nice premium products that compliment Apple products really well.
11 May 2024
Reply from MegaMac
Dear Neil,
Thank you for your kind words and positive feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Reply from MegaMac
Thank you for your feedback, Kevin!
Really easy and quick ordering on…
Really easy and quick ordering on website. Item arrived well packaged and quick delivery.
18 April 2024
Reply from MegaMac
Dear Andrew,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that your item arrived quickly and well-packaged.
Excellent service
Excellent service, easy to speak with, delivery on time, great communication, very pleased, thank you 😊
12 April 2024
Reply from MegaMac
Hi there,
Thank you for your wonderful feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Superb service
Superb service: despatched immediately and delivered before it was expected. Competitive prices. Strongly recommended.
11 April 2024
Reply from MegaMac
Dear Howard,
Thank you for your fantastic feedback! Providing fast and efficient service, along with competitive prices, is something we always strive for. Your recommendation means a lot to us, and we're grateful for your support.
PROPER customer service.
Can’t fault the Megamac team at all. Their Comms are spot on and they got me a product that was on special request from the manufacturer.
Really pleased with the whole process & can’t rate them highly enough. Thanks, all!
10 April 2024
Unprompted review
Reply from MegaMac
Dear Nick,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to ensure excellent communication and to fulfil special requests whenever possible.
Reply from MegaMac
Dear Matt,
Thank you for your wonderful feedback!
Great company
Great company, was a little concerned to use one I'd not heard of before; but had a really good experience. Ended up returning the product itself, the return was pain free and executed quickly. Only thing I'd say is it would have been good to add tracking to the next day delivery, I was in the blind on where it was. Would use MegaMac again, they are good.
23 March 2024
Reply from MegaMac
Dear Callam,
Thank you for giving us a chance and for sharing your positive experience! We're glad to have earned your trust, and we're thrilled that your return process was smooth and efficient. Your feedback regarding tracking for next-day delivery is duly noted, and we'll work on improving that aspect of our service.
Excellent Service:
Excellent Service:
Kept informed on new releases by email. Item was ordered, dispatched and received within 3 days.
Highly recommended.
30 March 2024
Reply from MegaMac
Dear Kevin,
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us.
Ordering was easy
Ordering was easy, dispatched quickly. Was supposed to arrive yesterday, didn’t. Megamac were good, Royal Mail failed.
28 March 2024
Reply from MegaMac
Dear Shaun,
Thank you for your positive feedback regarding the ease of ordering and the quick dispatch. We're sorry to hear that your order didn't arrive as expected. While we strive to ensure timely delivery, we understand that external factors like courier services can sometimes cause delays. We appreciate your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.