I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more
Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more
Company replied
Megamac is one of the few suppliers that stocks a good range of accessories for Apple Mac devices. I previously bought some OWC gear from them, and that went all smoothly. When one of these items had... See more
Company details
Written by the company
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contact info
42-46 Princelet Street, E1 5LP, London, United Kingdom
- store@megamac.com
- www.megamac.com
4.7
Excellent
986 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought Nomad case for Iphone the…
I bought Nomad case for Iphone the price was reasonable and delivery was fast
21 December 2024
Reply from MegaMac
Hi Bahram,
Thanks for shopping at MegaMac, we hope you'll enjoy wearing your Nomad case :)
Best,
MegaMac Team
Happy customer
Ordered a nomad phone case on 2/12/24 received it today 4/12/24. Very well priced, quick dispatch and fast delivery. Thanks
4 December 2024
Unprompted review
Reply from MegaMac
Hi Philip,
Thanks for shopping at MegaMac - we are happy you like your Nomad case!
Have a great day,
MegaMac Team
Rubbish
Product still says preparing to dispatch even though they have sent it. It has still not arrived. Communication is awful and cannot track on Royal Mail. Will not be ordering from them again.
30 November 2024
Very fast delivery and communication
Very fast delivery, fast feedback to all questions! Recommded!
13 November 2024
Unprompted review
Reply from MegaMac
Hi Tim,
Thank you for your kind words & thanks for choosing MegaMac!
Helpful, responsive and speedy service
MegaMac keep an excellent stock of Apple & Mac specific accessories and run a helpful, responsive and speedy service. It's the first place I go to for work and personal equipment purchases.
11 November 2024
Unprompted review
Reply from MegaMac
Hi Dominic,
Thank you for your fantastic feedback! We’re so glad to be your go-to company for all things Apple.
This is how it should be done
Easy to order, super fast delivery, great product and fantastic customer service! Wish more companies would follow suit.
8 November 2024
Reply from MegaMac
Hi Laura,
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great experience with us!
Very helpful Aziza certainly knows her…
Very helpful Aziza certainly knows her stuff!! I would definitely recommend Mega Mac for anything Mac related
10 November 2024
Reply from MegaMac
Hi there,
Thank you so much for your kind words & thanks for choosing MegaMac!
Reply from MegaMac
Hi Robert,
Thank you for your kind feedback!
20 minutes from order to delivery…
20 minutes from order to delivery message. This sets a new record for my online shopping experience. Great.
Only the huge box was a bit unnecessary for my cell phone case. But that can certainly be optimized.
1 November 2024
Reply from MegaMac
Hi Christoph,
Thank you for your kind words! We're thrilled to hear that your order reached you so quickly—setting records is always a plus!
We appreciate your feedback on the packaging as well. We're continuously working on optimising our materials to make deliveries more efficient and sustainable, so your input is very helpful.
Thanks again, and enjoy your new case!
Reply from MegaMac
Hi Calum,
Thanks for the feedback! We’re glad to hear your delivery arrived even faster than expected. Enjoy your purchase, and let us know if there’s anything else we can help with!
A great all-round experience
A great all-round experience, arrived promptly!
7 October 2024
Unprompted review
Reply from MegaMac
Hi Paul,
Thank you for the wonderful review! We’re delighted to hear you had a great experience and that your order arrived promptly. We look forward to assisting you again soon!
Great product - late delivery.
Great product, slightly spoiled by late delivery after I paid extra for next day.
11 October 2024
Reply from MegaMac
Hi Mark,
Thank you for your feedback! We're glad you loved the product, though we're sorry to hear about the delay despite the next-day delivery fee. We understand how frustrating this can be and will review this with our courier to ensure smoother deliveries in the future.
Thank you for bringing this to our attention, and we hope to make your next experience flawless!
Still waiting......
Ordered a leather case for delivery within 3/4 days, nothing yet and live chat is based on email response and the phone goes to voice mail. Pretty shoddy service
4 October 2024
Unprompted review
Reply from MegaMac
Hi Mark,
We’re very sorry to hear about your experience. This is certainly not the level of service we strive to provide. We apologise for the delay with your order and any frustration caused by our communication channels.
Please know that our customer service team is small but dedicated, and we are doing our best to accommodate each of our customers. We always return any unanswered calls, and we did attempt to assist you as quickly as possible. We look forward to assisting you in the future and hope to provide you with a much better experience that meets your expectations.
Thank you for bringing this to our attention.
Great price, fast delivery
Great price for the Nomad glow sport strap. Item arrived in super fast time (next day after order) I was updated at every stage from dispatch to when the item was out for delivery. Couldn’t have asked for more. Thanks.
30 September 2024
Reply from MegaMac
Hi Michael,
Thank you so much for the fantastic review! We’re thrilled to hear you’re happy with the Nomad Glow Sport Strap. Enjoy your new strap!
Efficient Service Quality items.
29 September 2024
Reply from MegaMac
Hi Gary,
Thank you for the great feedback! We’re pleased to hear you found our service efficient and enjoyed the quality of our items. Looking forward to assisting you again soon!
Super fast and best prices.
18 June 2024
Unprompted review
Reply from MegaMac
Hi James,
We appreciate your feedback, thank you!
MegaMac stands for Quality Service.
Prior to my purchase I contacted the Customer Care Department many times. They was always happy to help with my enquiries. Very helpful & polite. Once I ordered my items the delivery was fast, all items were package well. Thank you for a great service. Very competitive prices. Highly recommended.
10 August 2024
Reply from MegaMac
Hi Peter,
Thank you so much for your kind words and for taking the time to share your experience! If you need any further assistance in the future, please don’t hesitate to reach out.
Great communication & quick shipping
Great communication & quick shipping.
I will definitely purchase from them again.
28 June 2024
Unprompted review
Reply from MegaMac
Hi Tom,
Thank you so much for your kind words! Hope to hearing from you soon.
Reply from MegaMac
Dear Dyfed,
Thank you for your feedback. Your recommendation means a lot to us.
Very happy customer
This is my second order of a large RAID unit from MegaMac and they have been excellent in terms of service, delivery and stock on both occasions. Will definitely use them again next time.
1 July 2024
Unprompted review
Reply from MegaMac
Dear Nicolas,
Thank you so much for your kind words and constant support. We greatly appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.