Medivet  Reviews 

17,651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,655 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely caring, professional, and truly wonderful at putting nervous pets completely at ease during visits. Consumers genuinely appreciate the thorough health checks, valuable advice, and clear explanations provided by the dedicated team throughout every consultation. Some reviewers were not happy with the pricing structure, noting unexpected monthly price increases or extremely high medication fees compared to online alternatives. A few other people also felt that certain charges were quite excessive or unexpectedly unadvertised when they were settling their bills at the desk.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring towards their pets during visits.... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting friendly receptionists and helpful... See more

Price

Customers consistently report negative experiences with price, highlighting that medical treatments,... See more

Product

Clients share ambiguous opinions on product offerings and pricing, with significant disagreement regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice give... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(17,651)

2,521 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude vets at West Kensington

Rude vets at West Kensington and also the cashier at the Gloucester Road branch in South Kensington were rude and didn't want to help or do their job. Anyway, I am done with Medivet; never will I return to them.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

They charged £2,400 for two days of…

They charged £2,400 for two days of hospital care. They cited an IV drip for my cat, various tests, and general monitoring. Eventually, after I called and asked to visit my pet, they phoned me back and asked me to take him home—claiming he wasn't eating and there was nothing more they could do for him! When I arrived to pick him up, he looked in a truly pitiful state—as if they had deliberately sent him home to die! He was covered in his own urine and in terrible condition. They take your money for nothing and fail to justify the cost! Thanks to interacting with artificial intelligence, my wife and I managed to get our beloved pet back on his feet; even the "veterinarians" didn't help us as much as AI did!

7 July 2026
Unprompted review
Rated 3 out of 5 stars

I appreciate everyone was nice to us…

I appreciate everyone was nice to us today but I was disappointed to be charged £40 for a 500 ml can of Indorex Defence Spray, which I later found available from several retailers for around £17–20. I understand veterinary practices may charge more than online stores, but this difference felt excessive. I would have appreciated being informed of the price beforehand or offered the option to purchase it elsewhere. The staff were polite and very nice, but I felt the pricing was not transparent.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Appointments are generally easy to get…

Appointments are generally easy to get at a time suitable, my dog needed rapid attention and he was booked in the following day. Everything was explained clearly and next steps and options discussed without being rushed. Felt he was being very well looked after.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

We were able to get our cat in at very…

We were able to get our cat in at very short notice.
The reception staff were welcoming and explained their system.
When we saw the vet she was very friendly and clearly interested in getting a full history of his condition.
She was very reassuring and gave us treatment options .
Highly recommended, Binx is fine now.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

They shouldn't even get one star

They shouldn't even get one star. I rang for emergency appointment as dog was dying, they said no spaces available. I said my dogs dying they said I had to ring another vet. So I had to travel alway to chickerell from little moor instead of going to Dorchester road. It was an emergency but they didn't care. They didn't even ask how my dog was or what happened etc etc or any advice given, calls will be monitored so easy enough to get the phone call if what was said. Avoid this vet. Then speaking with other locals all negative reviews given. I wonder why?

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Brodie is the most amazing vet!

Medivet Brodie is the most amazing vet ever. They are honest, caring and look after the animals exactly as I would want them to. They make me and my furry girl feel as comfortable and safe as possible. I think her waggly tail each time she goes in says it all! I had tried a different Medivet before, and I am so grateful someone recommended that I move to Brodie.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant team & wonderful service

A brilliant team & wonderful service. Can't reccomend the Medivet South Harrow Team enough. It's joy to know my girls are in great hands with Nicola & her crack team. Also thankyou to Caroline for taking care of Freddie, and Shannon & Maddie for their patience with me on the phone.

Sam Khan

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte

Charlotte, such a brilliant vet. So professional, so caring and so informative. She is the difference between professional v Commercial!!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Animals come first

Being round the people who know what they are doing,they are very friendly and know what best for the animals that needs treating Its the best vets that ive ever been with would recommend to anyone.

16 July 2026
Unprompted review

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