Medivet  Reviews 

17,648
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,655 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely caring, professional, and truly wonderful at putting nervous pets completely at ease during visits. Consumers genuinely appreciate the thorough health checks, valuable advice, and clear explanations provided by the dedicated team throughout every consultation. Some reviewers were not happy with the pricing structure, noting unexpected monthly price increases or extremely high medication fees compared to online alternatives. A few other people also felt that certain charges were quite excessive or unexpectedly unadvertised when they were settling their bills at the desk.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring towards their pets during visits.... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting friendly receptionists and helpful... See more

Price

Customers consistently report negative experiences with price, highlighting that medical treatments,... See more

Product

Clients share ambiguous opinions on product offerings and pricing, with significant disagreement regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice give... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,648)

2,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Outstanding. Really wonderful care given to our dog Bluebell whilst having her teeth cleaned under a general anaesthetic. Kept us informed and aftercare letter was perfect. Answering any query’s along the way was great too. Highly recommend this vets.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care

Our two dogs have been very well looked after by this clinic. Vet Amber is just amazing, very knowledgeable and always willing to listen. Receptionist Helena is wonderful and efficient. Nurse Amy is patient, caring and helpful. All in all we are lucky to have this clinic nearby.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

We love Vet Emma

We love Vet Emma - she is so good with Winston my miniature Dachshund, gave him a through check up and reassured me about his weight and various other things I was concerned about and always has great tips and practical advice. She is calm , kind and has such a lovely manner. We are very lucky to have this practice so close to us.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

The team are always welcoming

The team are always welcoming, efficient and caring. Our dog has no hesitation walking in. We are seen on time and health checks are thorough and queries addressed very well. I would recommend this practice for your pet.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, freindly, caring staff

Laura was so helpful and caring both to me and bella, she also explained about the procedue for "dental scaling", what it involves and the risks seeing as bella is about 8 years old

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Paisley and her team are absolutely fantastic. Professional, clear and empathetic communication and go above and beyond to help. We are so happy that we chose to take our dog to Medivet Matlock

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff are all friendly

The staff are all friendly, courteous & caring towards all the animals who visit the practice. They are all very professional and they explain what treatment they are giving.
You can just tell that they really love all of the animals who visit for whatever reason.
I have to admit that I was very wary when Medivet took over from Mr. Loddo, but I have no complaints whatsoever. Our senior pup Tilly has had the best care from all of the staff at Sutton Grange Medivet.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and positivity

It was yet again another very positive and reassuring experience. Vet was lovely. He handled my excitable miniature schnauzer really well. Bad news about his teeth but not unexpected at his age. Everything else was all good. Excellent advice on my dogs reaction to stressful events. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than going to the vets which is a relief. The lady on reception was lovely, clearly an animal lover which is always appreciated in their job!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Ashford (Redleaves)

Always friendly helpful people on the reception desk.
A newly refurbished interior has made another treatment room for a lovely team of Vets.
I have been with this practice over 45 years and can highly recommend them!!

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

This was my second appointment after joining 2 weeks ago and although my first experience was great at 5 stars I can't give that for this follow up appointment I had today.
The appointment was late and then rushed with no real check on my dogs ear condition. Although I opted out of a swab test over confusion, I still had to ask the vet to look into the ears which was reluctant to do, with that he did not have correct equipment for my dogs ear size so made not real effort there.
Also after previously phoning to have her nails cut he then told me did not have time as his next was waiting. This I find disappointing and devalued as a customer as I to had to wait past my appointment time. After all that then to find there was no nurse to assist with nail cutting and would have to wait a fair while untill or rebook even thoe I did call to arrange this already.
Did not leave here happy and satisfied like last time.

28 July 2026
Unprompted review

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