Medivet  Reviews 

17,644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,655 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely caring, professional, and truly wonderful at putting nervous pets completely at ease during visits. Consumers genuinely appreciate the thorough health checks, valuable advice, and clear explanations provided by the dedicated team throughout every consultation. Some reviewers were not happy with the pricing structure, noting unexpected monthly price increases or extremely high medication fees compared to online alternatives. A few other people also felt that certain charges were quite excessive or unexpectedly unadvertised when they were settling their bills at the desk.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring towards their pets during visits.... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting friendly receptionists and helpful... See more

Price

Customers consistently report negative experiences with price, highlighting that medical treatments,... See more

Product

Clients share ambiguous opinions on product offerings and pricing, with significant disagreement regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice give... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,644)

2,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The vet was through, but took the time to put my dog at ease. The lady on reception kindly called a taxi when I was have a problem finding one.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Very grateful

Fantastic service from Gt Denham vets. I was seen almost straight away and I don’t usually use this vets, but was sent to Gt Denham from Marston Moretaine

30 July 2026
Unprompted review
Rated 1 out of 5 stars

No phone call answered and clinic shut

My cat is signed up with Medivet in Battersea. He is sick so I phoned this morning (Saturday) at 10am opening time. I was kept on hold for 35 mins without getting through. So I cycled there in person only to find the clinic locked and noone there. No mention of it on the recorded phone message. Absolutely appalling non service. Will never go again and have signed up with a new vet.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

absolutely lovely staff throughout the…

absolutely lovely staff throughout the vets. always get the same few who recognises us every time and who make it such a personalised experience each trip. we enjoy our vet trips!! great customer service from the receptionists too, they are so easy to talk too.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐ ⭐ ⭐ ⭐ ⭐

We were really worried when our vets informed us that our family dog required cruciate ligament surgery and we were required to wait a few weeks, due to availability, for his treatment to be carried out. However, Stuart at Medivet got us in at short notice to ensure his treatment could be carried out quicker. They were wonderful with our dog who is very nervous of other dogs and people. They really put our mind at ease and made our dog comfortable. His surgery was quick and following the surgery everything was explained in detail. He was returned back to us better than we thought he would following a serious surgery. Thank you Stuart, Ben, Beth and the team at medivet, East Midlands.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I continue to be so impressed with Medivet, Leominster. Anyone would think they were treating their own dog!

Angela, the receptionist was outstanding as was Liz the vet. My wife and I went into the Leominster Medivet practice thinking that we might not be coming home with our beloved Beagle, Ruby. Angela was able to empathise with us and uplifted us with her humour. Even if she had months to write a script, both her words and actions on the day could not have been surpassed. Thank you Angela. Liz, who we had not met before, was equally amazing. As far as I am concerned, Ruby might have been hers in that she left no stone unturned in working out what was wrong with Ruby and what was the best course of treatment in getting Ruby fixed! 24 hours later, Ruby is back to her normal happy self. Thank you Liz. Whilst typing, a big thanks to Johnno for all he has done for Ruby and our very much missed Boris over that last 7 years. I whole heartedly can recommend Leominster Medivet practice without reservation. No practice can beat one that treats their patients as if they were theirs.

29 July 2026
Unprompted review
Rated 2 out of 5 stars

Profit before pets

The vets seem to care but Medivet as a company cares all about profits and little about pets. Prescription mediation cost 10x what you see online. Appointments are rushed. You will always spend 20+minutes waiting for a late appt then rushed out in 2mins and charged £50 for it.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

As a charity medivet is one the worst…

As a charity medivet is one the worst corporates we have had to deal with along with poor standards of care to patients, we as a charity tell all our adopters to never use medivet,
We have had a dog come into our charity’s due to the sudden death of the owner, we were able to get hold of the vaccination records thanks to the kindness of a lovely neighbour as they were close to the owner and the dog, we then l then contacted the vets to obtain the veterinary notes for the dog so to help us as a charity to see what treatment the dog had had if neutured extra, and it has been refused, god help any poor animal that has a serious illness and we as a charity’s would have to spend a lot of money finding out what the issue is when the whole time this awful company already hold that information,
Medivet you should be totally ashamed of yourself, l will be taking this matter further,
Animal charity’s are under so much pressure to help so many animals yet you think it’s acceptable to make there jobs even harder, but to be honest l don’t expect much from a money grabbing corporate

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Really wonderful care given to our dog Bluebell whilst having her teeth cleaned under a general anaesthetic. Kept us informed and aftercare letter was perfect. Answering any query’s along the way was great too. Highly recommend this vets.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care

Our two dogs have been very well looked after by this clinic. Vet Amber is just amazing, very knowledgeable and always willing to listen. Receptionist Helena is wonderful and efficient. Nurse Amy is patient, caring and helpful. All in all we are lucky to have this clinic nearby.

29 July 2026
Unprompted review

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