Medivet  Reviews 

17,629
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, helpful, and professional approach, making interactions pleasant and reassuring. The service provided is frequently described as excellent, with many people appreciating the efficiency and thoroughness of their visits. Reviewers often highlight the exceptional customer service, noting the team's understanding and welcoming demeanor. However, some customers also noted concerns regarding pricing. Reviewers mentioned that costs for treatments and medications were sometimes considered high, with some observing significant price increases for regular services. Consumers suggested that prices for certain items were considerably higher compared to other options.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as caring, friendly, and professional, with many... See more

Service

Clients share positive opinions on service, consistently praising the excellent and professional care... See more

Customer service

People report positive experiences with customer service, highlighting the great care, understanding, and... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

Excellent service from both the receptionist and vet which totally helped us when we were extremely worried about our puppy after she had eaten a small amount of chocolate. We followed the advice give... See more

Rated 5 out of 5 stars

My very adorable but reactive rescue cat Bella came to see you for the first time , you weren’t able to handle her as she was very angry but that was good as you didn’t want to stress her anymore than... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,629)

2,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nails clipped

A trainee nurse clipped my German shepherd nails. She was so quick and efficient. I’m not sure of her name, but she was brilliant.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Medivet Sutton on Hull:-

Medivet Sutton on Hull:-
Do not use this vets they are the Sweeney Todd of the dog world!!! Been with this vets for 25 years and was taken over by Medivet, what a joke! The staff lie to to cover up medical negligence, but if it’s any consolation they are the cheapest in the UK for teeth extractions - £18 a tooth with all after care and included.

9 October 2025
Unprompted review
Rated 2 out of 5 stars

Dissatisfied

Unfortunately the last time I visited for my pet's injection the cost was increased by about £21, taking the monthly payment to £135.21. Over the last year or so the cost of the injection has been increased twice at least but never by such a great margin.
When I enquired, the receptionist could not coherently explain the reason for the increase.
Furthermore customers should be advised beforehand about increase in prices which should also be displayed.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. If I could give 0 stars, I would. Unfortunately, I am required to give 1 star.

Last Saturday, we took our dog, Alessa, to Medivet in Vilvoorde, where we were seen by Dr. Mollaerts. Alessa had been behaving very unusually for two days, and we were extremely worried.

During the examination, the veterinarian only carried out a superficial check-up. At one point, he observed her behaviour from a distance. He said, "Maybe she has injured herself, but I can't pull or move her around to find out whether she is in pain." However, I was certain that this was not the case.

Her temperature was 39 degrees Celsius, and we were told that this was "borderline". I then specifically asked whether a blood test should be performed because I was seriously concerned. The answer was very clear: "No, you don't need to worry. I'll give her an anti-inflammatory medication, and if she doesn't improve, you should come back."

The bill came to €65.

On Sunday, I immediately noticed that my dog's condition had not improved. I felt that something was seriously wrong, so I took her to an emergency clinic, where blood tests were carried out immediately.

The results were devastating: my dog was dying. Her blood level had dropped to only 12%. She was immediately admitted to the intensive care unit and received the necessary medication and supportive treatment. Her condition was critical. Eventually, we were referred to Antwerp for an emergency blood transfusion.

Thanks to that rapid intervention, Alessa is currently stable. She is now being monitored every two days, and she is receiving cortisone and other medication.

I am writing this review because I want to emphasize how important it is to listen to the concerns of pet owners. I clearly expressed how worried I was and even asked for a blood test myself. Had I waited any longer, my dog would most likely not be alive today.

I am extremely dissatisfied with the way this situation was handled.

I sincerely hope that other pet owners read this review and think carefully before bringing their animals here.

Kind regards,

1 August 2026
Unprompted review
Rated 3 out of 5 stars

Prices are far too high.

The veterinarian nurse Danielle is wonderful but the monthly Librella injection I get for my dog has gone up from £109 to £132.84 when I paid my bill today. This is a really high increase of £24.
Librella have not increased their prices. I will now go back to The London Veterinarian Practice in York Street. Very disappointed have written to the CEO of Medivet for an explanation .

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Really looked after my dog when she had to have some dental treatment. Everything was explained to me and I was given the opportunity to ask questions too, which put my mind at rest. Thank you.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

This was my first visit to Medivet

This was my first visit to Medivet. My cat needed his teeth cleaned due to a build up of plaque. Although I have always used a different vet, they were very slow in sending me a breakdown of the costs & when I finally did receive it, the price was really high. My daughter uses Medivet & recommended I go there. I had an initial appointment to have my cat checked & booked an appointment for a week later to have the treatment done. I was given clear advice about what would happen & the cost, which was almost half compared to the original quote from my usual vets. They checked my cats health & weight & gave suggestions on how I could help prevent future teeth problems, they even gave me a free sample of dental biscuits to help reduce the chance of plaque build up. The staff were lovely & I felt they really cared about my cat. I'm sure when he goes in next week for his op, he will be looked after really well. I shall be using Medivet in future as the staff were very professional & I felt confident with the service they provided.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Fitted our little dog in same day emergency. The vet was very kind and compassionate understanding of our worries. Thank you so much

3 August 2026
Unprompted review
Rated 3 out of 5 stars

Medivet practice rapid turnover of staff resulting in inadequate care for my dog

I was previously with a Medivet practice. I had been going there since 1989 with my dogs. Unfortunately when it became Medivet from being a private practice the service and care of my pet declined. This was mainly due to the continual change of staff and locums. Although vets seemed good there was no consistency for my dogs care has not been very good due to the turnover of staff and vets.
I have left this vet practice , which has been Medivet for several years now , in May 2026 after going there for 37 years!!!
I have now moved to a locally run practice which has been so much better!

4 May 2026
Unprompted review

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