Medical Guardian Reviews 

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when there was no problem. I believe these are caused by newer technology and are not a problem with either personnel or the company's basic operation.

good service and dependably---i live alone 72 years old

For over 1 years we continue to pay full price for one of two parents service. One of which we still cannot get to work and have repeatedly asked for help to resolve and as of today still not working designed. Whole we believe in MG's business model if we do not get resolution soon will ask for full refund and have to seek other service

It is hard to give a review when you've never had to use it.

The GPS feature has helpedseveral times when I have been away from home. I blacked out once and fell, breaking 34 bones. It sensed my fall and when I didn't respond, dispatched an ambulance to my location.

had to reset the device many times. stopped talking to me on the device.

Overall, I really like my device. I wish I had ordered one that never needs charging. Having to charge it is a big drawback, and will be even more so as I become more frail. Also, I got a lot of false fall alerts when I first got it while it adjusted to my positions in bed; that soon ended. But last time I actually did fall, I didn't get an alert; I thought that was supposed to be automatic?

Great response-very helpful

Overall, i'm very happy with my new device.
Positive on the many button is the step counter, the location, battery information.
Excellent customer service.
Negative. Is it is still not accurate on my steps?And location, they are working on it.They're getting better all the time.

fall detector necklace easy to push for emergencies for dad 85 lives alone.

Rep was very nice and answered all my questions to my satisfaction.

Every body has been helpful on the phone when they make contact with them
Or they with me.

Medical Guardian has come to my aid “I’ve fallen and I can’t get up” TWICE and I wouldn’t have been able to open my door myself. Each trip resulted in a trip to the hospital with a “problem”! Thank you Medical Guardian!!!!!!!

I agree that Medical Guardian service is 4 star. They responded promptly when my mom / dad needed assistance.The issues are with the billing aspects. When my mom passed, I call to take her off the plan. When I was setting up the plan I was charged extra for 2 covered loves and 2 sets of wearable equipment. When I reported that my mom passed away, they told me the annual subscription would be the same for just my dad. I was informed this year that my card on file had expired and they wouldn't be able to bill and continue service unless I called with an updated payment method. We elected to not renew, so never put a current payment method on file. They billed my expired card. I spoke to 5 staff on the phone and just kept getting passed around . Now they have 30 days to send me a return label for the equipment and once they get equipment back will determine how much I have to pay for a subscription that they indicated they were canceling. When canceling expect them to charge you for at least 2 months for the cancelation. I told one staff this was harder than canceling my PRIME subscription and he agreed and still passed me on. I had a cancel subscription email before I got the call hung up. So cancelation is immediate but billing continues for a few months. Why hasn't a lawyer picked up on this subscription service?

Reliable service. No problems so far.

My brother suffered a double stroke in July of 2024.
His right arm and right leg are virtually lame. I purchased Medical Guardian for him last September. He has had to activate three times since then after a fall. Medical Guardian dispatches the paramedics very quickly and they contact my nephews to keep them abreast of everything going on with my brother. Very pleased with Medical Guardian! - Les Lorenzo

I am satisfied but I haven’t needed it yet but gives me confidence