Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Written by the company

1818 Market Street, Suite 1200, 19103, Philadelphia, PA, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My husbands medical guardian watch makes him feel safe and secure whether hes by himself or with a group

Reply from Medical Guardian
device send a help signal but i had not fallen and did not need help. assured me that the device is working and that's all that counts

Reply from Medical Guardian
It's always available and easy to clip on my slacks or shorts, which is what I always wear.

Reply from Medical Guardian

Reply from Medical Guardian
Knowing if I’m not with him he has a way to get help.

Reply from Medical Guardian
Horrible customer service. Cannot reach a rep regardless of how long you hold. Eventually they just cut you off.

Reply from Medical Guardian
Fortunately there have been no emergencies but the testing has gone fine.

Reply from Medical Guardian
I have never had to use guardian, but they are always there for you.

Reply from Medical Guardian
There have been two mistakes that were not mine and each was handled very well. I do have a concern- what do I do when I go out of state and can not tell your company that i will be away.

Reply from Medical Guardian

Reply from Medical Guardian

Reply from Medical Guardian

Reply from Medical Guardian
I have had medical guardian for about 2 years now, without using it. In the last month, I have had to used it twice. The response is quick. It is worth the money I have paid out. I just used it yesterday for my brother who did not have his pendant with him.

Reply from Medical Guardian
I just had the most positive experience speaking with Natasha with Bay Medical. She was confirming my mother’s medical device information and how to best set things up. She was knowledgeable, professional, helpful, and an active listener.

Reply from Medical Guardian
prompt service, makes you feel someone ia always with you in case you need help.

Reply from Medical Guardian
Now I don't have to worry about my dog being left alone at home if something happens to me & nobody knows.

Reply from Medical Guardian
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.