My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
627 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Although your website said the medicine was in stock…
Although your website said you had terzepitide and retatrutide, after ordering, I was told there was no available retatrutide and it would be available after a few weeks. Unfortunately that was not true.
6 May 2026
Reply from Medica Depot
Thank you for your review. We understand the frustration when a product sells out unexpectedly. While our website inventory is updated regularly, availability can change quickly with high-demand items and occasionally items may become unavailable after an order is placed. We apologize for the inconvenience and appreciate your understanding
Rosie is an exceptional representative…
Rosie is an exceptional representative for you company! She always ALWAYS answers all questions and provides solutions with orders if certain products are unavailable. She's a STAR!
5 May 2026
Reply from Medica Depot
Thank you so much for the 5-star review! We are incredibly lucky to have Rosie on our team, and we'll make sure she sees your kind words. Knowing she always goes above and beyond to find solutions for you is exactly what we strive for. We appreciate your business and look forward to working with you again!
A very organized and responsive company…
A very organized and responsive company with a huge variety of products. Ordering and delivery is quick and easy.
27 May 2026
Unprompted review
Reply from Medica Depot
Thank you so much for the 5-star review! We are thrilled to hear that you found our process organized and easy. Providing a wide variety of products and quick delivery is exactly what we strive for. We appreciate your business and look forward to serving you again soon!
Reply from Medica Depot
Thank you so much for the 5-star review! We are thrilled to hear that you love the product, service, and price. Your support means the world to us, and we hope to serve you again soon!
Reply from Medica Depot
Thank you so much for the 5-star review! We pride ourselves on professionalism and timely delivery, so we are thrilled to hear we met your expectations. We appreciate your business!
Staff was courteous and professional
Staff was courteous and professional. I received my order sooner than expected!
4 May 2026
Reply from Medica Depot
Thank you so much for the 5-star review! We are thrilled to hear that our staff provided courteous and professional service, and that your order arrived ahead of schedule. We appreciate your business and look forward to serving you again soon!
I have 5 star services every time I…
I have 5 star services every time I order products from Medica Depot. As a Nurse Practitioner, I highly recommend their services.
4 May 2026
Reply from Medica Depot
Thank you so much for the 5-star review! We are incredibly honored to have the recommendation of a healthcare professional like yourself. Providing reliable service to our Nurse Practitioners and medical community is our top priority. We look forward to serving you again soon!
I’ve order several times and each time
I’ve order several times and each time, the representatives are so quick to respond and let me know the status of my shipment, Thank you so much Medica depot ! I appreciate your professionalism
1 April 2026
Unprompted review
Reply from Medica Depot
Thank you so much for the 5-star review! We are thrilled to hear that our team has consistently met your expectations. Providing timely updates and professional service is a top priority for us, and we look forward to assisting you with your future orders. We truly appreciate your continued support!
Great service
Timely shipping this time and great communication. I was kept updated on the status of my order.
27 March 2026
Reply from Medica Depot
Thank you so much for the 5-star rating! We’re thrilled to hear that you had a great experience with our service. Keeping you updated every step of the way is a top priority for us, and we’re glad the communication and shipping met your expectations this time around.
We appreciate your support and look forward to serving you again soon!
Reply from Medica Depot
Hi there, thank you so much for the 5-star rating! We are thrilled to hear that you found our process professional and smooth. We look forward to serving you again soon!
Reply from Medica Depot
Thank you for your kind feedback! We’re glad you had a great experience with our communication. We truly appreciate your support and look forward to assisting you again!
I still haven’t received my order
I still haven’t received my order, the FedEx shipper said the problem was that the sender had to update information which didn’t happen, the package was returned to sender and I just never received my order. Supposedly they were going to send me my order again but that also did not happen. They said they are now out of stock for my order (I have no idea what happened to the order that was returned to them and why the can’t resend it) and now I still have no product. What is worst is there is no attempt to make it right by the company- they are not trying to get me what remains in stock from my order, instead they are making it seem as if it’s my fault that I didn’t get the order and they are blameless here. I’ve ordered from them before and I’d say this is my experience about 33% of the time, they occasionally do get you what you order but it is rather a craps shoot. If you are considering ordering from these guys I’d have a backup plan and definitely not schedule patients until you actually have product in hand.
19 March 2026
Reply from Medica Depot
Thank you for your feedback, and we sincerely apologize for the delay and the frustration this has caused.
Our records show that your account manager did reach out to you to provide an update that the original products in your order are currently out of stock. They also shared alternative options that we can ship out to you right away and are currently awaiting your confirmation to proceed.
We completely understand how important it is to receive your order in a timely manner, and we’re ready to move forward as soon as we hear back from you. If you have any questions or would like assistance selecting an alternative, please don’t hesitate to respond to your account manager or contact us directly, we’re here to help.
Great service and speedy delivery
23 March 2026
Reply from Medica Depot
Thank you for your wonderful feedback! We’re glad to hear you’re happy with our service and speedy delivery. We truly appreciate your support and look forward to serving you again!
Orders are taking too long
Orders are taking too long. Haven't received a tracking number or an estimated delivery date. its been two weeks.
10 April 2026
Reply from Medica Depot
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We would like to provide some clarification regarding your order timeline. Your order was placed on March 31st, and we reached out on April 2nd to advise that it had not yet shipped. As there was a long weekend for Easter, this did extend the shipping timeframe slightly. Your order was then shipped on April 8th, with tracking information provided on April 9th, and successfully delivered on April 10th.
We understand that delays can be frustrating and always aim to keep our customers informed throughout the process. We truly appreciate your patience and value your business.
If there is anything further we can assist you with, please don’t hesitate to reach out to us directly.
I’m very happy with my order…
I’m very happy with my order experience. There was consistent follow-up and clear updates on the status of my order. Any questions I had were answered quickly. Great service overall!
6 April 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with your order. Providing consistent updates and prompt responses is very important to us, so we're glad it made a difference. We truly appreciate your support and look forward to serving you again soon!
Fast service
Fast service, great prices, customer service is Excellent!!!!
30 March 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your amazing feedback! We’re thrilled to hear you’re happy with our fast service, competitive prices, and excellent customer support. We truly appreciate your trust and look forward to serving you again!
I've always had a pleasant experience…
I've always had a pleasant experience with Medica Depot. They've always been available to answer our resolve questions or concerns I've had with product. I will continue to buy my products from Medica Depot.
23 March 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you've consistently had a pleasant experience with Medica Depot. Our team is always here to help, and it means a lot to know we've been able to support you with your questions and product needs. We truly appreciate your continued trust and look forward to serving you again!
Easy process
Easy to sign up, easy to order, speedy delivery. Couldn't ask for anything more!
24 March 2026
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the sign-up and ordering process easy and that your delivery arrived quickly. Providing a smooth and hassle-free experience is exactly what we aim for, so it means a lot to know we met your expectations. We truly appreciate your support and look forward to serving you again!
Reply from Medica Depot
Thank you for your wonderful feedback! We’re so glad to hear that you received your order quickly. We truly appreciate your support and look forward to serving you again soon!
I am an APRN and have been using Medica…
I am an APRN and have been using Medica Depot for years. The personalized service is excellent and the orders are delivered promptly and safely.
12 March 2026
Unprompted review
Reply from Medica Depot
Thank you for your continued trust and support! We truly appreciate you being a loyal APRN customer. It’s wonderful to hear that you’re satisfied with our personalized service and that your orders consistently arrive promptly and safely. We look forward to continuing to support you!
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