Northlinelabs Reviews 28

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I’ve had continued success with Northline. Products are properly labeled, backed with COA’s, and secured. I’ve tried other companies and the vials have no labels, you don’t know what is what, an... See more

Company replied

Rated 1 out of 5 stars

Worst customer service ever. Who uses text messages anyway to complete a transaction and who uses Venmo to receive a payment. Someone answered me today today and said I will not be mailing you out a... See more

Company replied

Rated 5 out of 5 stars

Heard from Northline via phone. Problem solved. I always appreciate a direct phone call!! Package was lost with UPS. Items are being re-sent. Thank you Northline 🙏

Company replied

Rated 5 out of 5 stars

Amazing products. First time using peptides. Northline was who I trusted. I’ve taken GHK. Tesa. Reta. Motsc tb500. Bpc 157. I’ve lost weight. Have much better skin. Feel more youthful and energetic.... See more

Company replied


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4.2

Great

TrustScore 4 out of 5

28 reviews

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Replied to 50% of negative reviews

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Rated 4 out of 5 stars

Smooth sailing

I feel like once the situation is 100% this will be a 6 start review. I will definitely be back to share my experience, which most likely is a positive one.

I initially had an issue with my order that almost required escalation, but once I began that process, I was contacted immediately and the situation was addressed quickly.

Not only did they correct the issue, but they also made an effort to make it right, which I really appreciated. Communication was direct and responsive, and they provided updated shipping with tracking.

In a space where it can be hard to know who to trust, their willingness to step in and resolve things stood out. Looking forward to receiving everything and continuing a smoother experience moving forward.

13 April 2026
Unprompted review
Rated 3 out of 5 stars

I ordered from this company

Edit update: Northline did make it right and solve the problem. They replied and told em it was a problem with a batch certificate. Got product today and everything seems good. While the initial experience wasn’t pleasant I will attempt to use them again.

Original post: I ordered from this company, sent my order in and processed payment through Venmo. 3 days later and several emails in which I sent screenshots of my payments and confirmed the Venmo addresses, they continue to tell me I didn’t pay. The Venmo payment had my order number on it. Everything on my end is confirmed and I’m getting nothing processed even with the evidence sent to them. They just send me another request for payment.

4 April 2026
Unprompted review
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Reply from Northlinelabs

Hi there Victoria, we even reshipped you your product since it was lost by UPS. Offered a free product and a 20% off code as well. We aren't responsible for UPS!

Rated 5 out of 5 stars

UPDATED REVIEW

Heard from Northline via phone. Problem solved. I always appreciate a direct phone call!! Package was lost with UPS. Items are being re-sent. Thank you Northline 🙏

5 April 2026
Unprompted review
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Reply from Northlinelabs

Hi Kristen, none of our reviews are fake. I do not have a venmo payment confirmation for your order just a placed order.

Rated 2 out of 5 stars

So I ordered for the first time last…

UPDATE: finally received a phone call and got a refund. Not without having to re- explaining and Northline still not owning all the trouble. They said it was UPS fault.
So I ordered for the first time last month. 2 weeks later the order was sent to another city. Never received it. Ordered 3 items came to around 140$. They then resent the order and I finally received another week and half later missing one of the items. I asked twice to just get a refund since it had been so long. Both times said they would have to contact management to discuss a refund and would reach out 24 to 48 hours neither time got a response. So now I have 2 products that are still unusable because the bacteriostatic water was never sent. That I would have to wait for that to be delivered in order to use it. Which would probably be another week and half. Its been over a month now. Im just asking for a timely refund and still nothing. Little update. Can't get anyone to do what needs to be done. Im supposed to continue to say the same thing over and over no information I get sent in circles.

1 April 2026
Unprompted review
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Reply from Northlinelabs

Hi Heather, please email hello@northlinelabs.org and we will get you bac water and refund you. Im sorry that this happened.

Rated 5 out of 5 stars

Great customer service

Great customer service. My product came in a reasonable time and they gave me a free bac water.

29 March 2026
Unprompted review
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Reply from Northlinelabs

Thanks Roger!

Rated 5 out of 5 stars

Excellent product

Excellent customer service highly recommended great product Excellent product

14 March 2026
Unprompted review
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Reply from Northlinelabs

We appreciate your business Val!

Rated 5 out of 5 stars

Great experience

Great experience! They shipped my order right away and the product is high quality. Only place I’ll ever order from

27 March 2026
Unprompted review
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Reply from Northlinelabs

Hey Roman! Email us at hello@northlinelabs.org for a free product of your choice! We appreciate the review

Rated 5 out of 5 stars

Stellar customer service

I just started working with this company for my peptide growth. So far my experience has been stellar. The customer service is absolutely amazing. I had an issue with paying my order and the called me personally to walk me through it. Can’t wait to get my order and start using.

27 March 2026
Unprompted review
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Reply from Northlinelabs

Thanks Nicci!

We strive to provide A1 service.

Rated 5 out of 5 stars

Quality products and customer service.

Upon checking out my order, I was brought to a professional, and secure place to enter my payment information. I then received several order authentications through email and text as well as order updates. I then received my Package in the mail within 4 days. Extremely
Professional, reliable, and my new favorite
Company to Order from.

5 March 2026
Unprompted review
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Reply from Northlinelabs

Thank you Duncan!

Rated 5 out of 5 stars

Northline Labs

Not gonna lie, Northline Labs impressed me. Communication was on point and shipping was insane. I ordered and had it the next day. Everything came perfect. Super smooth experience overall. Definitely ordering again!

24 March 2026
Unprompted review
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Reply from Northlinelabs

Adam, we appreciate the kind words so much!

Rated 5 out of 5 stars

10/10 recommend

Didn’t think that the website was legit and was shocked with the amount of discounts I got and paying through Venmo, only took about 2 days for me to receive my order and everything was great and they even added a free product in my order

12 March 2026
Unprompted review
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Reply from Northlinelabs

We appreciate the kind words Tyler!

Rated 5 out of 5 stars

Top notch experience, Top notch quality.

I’ve had continued success with Northline. Products are properly labeled, backed with COA’s, and secured. I’ve tried other companies and the vials have no labels, you don’t know what is what, and they have no backing.

Northlines transactions show everything you are getting before you place an order and they arrive just as seen. Transactions are smooth and quick, and every step is emailed. Everything ships on time, even as they have expanded.

Extremely happy and will continue my journey with northline.

27 March 2026
Unprompted review
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Reply from Northlinelabs

Appreciate it Jamie

Rated 5 out of 5 stars

Amazing products

Amazing products.
First time using peptides. Northline was who I trusted. I’ve taken GHK. Tesa. Reta. Motsc tb500. Bpc 157. I’ve lost weight. Have much better skin. Feel more youthful and energetic. When you look and feel good. Gives you all the more confidence. There’s tons of sites out there sure. But from my experience they offer good quality products that give results I won’t take a gamble elsewhere. I will keep reordering from this supplier.

4 March 2026
Unprompted review
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Reply from Northlinelabs

Glad to hear! Life changing stuff

Rated 5 out of 5 stars

Great peptide company

Great peptide company. Shipped fast with nothing broken. Excellent product.

10 March 2026
Unprompted review
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Reply from Northlinelabs

Thanks Jul!

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