MediaWorld Reviews 

Amazing Experience overall. Delivery and return Management. amazing discounts.

Personale preparatissimo e disponibilissimo. Per ogni acquisto da anni mi rivolgo esclusivamente a Media World

Because service is good pick up product easy to store I am happy to service

I bought television at mediaworld in mutibello close to voghera..on the 06/06/2026 they gave me the television without Cartton..and when I got home I put the television on light and I found out that the television screen is bad I took the television back to mediaworld and they said they are not going to change the television for me

The staff are always ready to help and give good advice

The staffs are always available to provide all necessary information needed.

From a Meaningful Birthday Gift to Electronic Waste in Less Than a Year: A Disappointing Huawei GT5 Warranty Experience

My experience with the Huawei GT5 has been extremely disappointing.

This watch was a birthday gift from my wife, purchased in Italy for €250. Unfortunately, after only 9 months of normal use, the watch completely stopped working after being exposed to water.

What makes this situation particularly frustrating is that the Huawei GT5 is marketed as a water-resistant smartwatch designed for everyday use and sports activities. As a customer, I trusted the product’s advertised capabilities and never expected normal contact with water to render it unusable.

Living in Morocco, I had to send the watch back to Italy through a friend so it could be inspected under warranty. After the inconvenience, time, and cost involved, I was informed that the damage would not be covered and that the repair cost would be almost the same as purchasing a new watch.

I struggle to understand how a €270 smartwatch can fail after only 9 months and how a water-related failure on a water-resistant device can be excluded from warranty coverage. The explanation provided was neither convincing nor customer-oriented.

What disappoints me most is not only the product failure itself but also the lack of support and accountability afterward. When customers invest in a premium brand, they expect quality, durability, and a company that stands behind its products. Unfortunately, that was not my experience.

This watch was more than just a gadget—it was a meaningful birthday gift from my wife. Seeing it become unusable in less than a year, and then being told that repairing it would cost nearly as much as replacing it, is both frustrating and disheartening.

Sadly, this experience has significantly damaged my trust in Huawei products and customer service. I hope Huawei reconsiders how it handles situations like this, because loyal customers deserve better.

Good service

Ringraziamo Alessia e William per l'assistenza in tutte le fasi dell'acquisto del cellulare.

I would recommend improving customer service and staff attentiveness. During my visit, several employees were standing around while I was trying to find someone to assist me. Instead of approaching customers and asking if they needed help, they simply watched and did not offer any assistance.

I believe staff should be more proactive in assisting clients, greeting customers, and making themselves available when help is needed. Better customer engagement would greatly improve the overall experience and make customers feel more valued and welcomed.

Good good good good good good good good good good

I am writing to request an urgent update regarding my complaint (Complaint No. 1397591), which was submitted in February. Despite several months having passed, I have not received any resolution or satisfactory response.

When I purchased a mobile phone from MediaWorld in Italy, I was pressured into purchasing an insurance policy worth €356. I clearly informed the staff that I did not require insurance; however, I was told that the phone would not be sold to me without it. As a result, I felt compelled to purchase the insurance.

A few months later, my phone was stolen while I was traveling on a bus. I followed all required procedures to submit an insurance claim. Due to my limited knowledge of the Italian language, a misunderstanding occurred when I reported the incident to the police. Although I explained that my phone had been stolen, the initial police report incorrectly stated that the phone was lost.

As soon as I became aware of the error, I requested a correction, and the police updated the report to accurately state that the phone had been stolen. MediaWorld instructed me to upload the police report through their application, which I did. However, I never received any response regarding the documents I submitted.

After waiting more than a month, I was informed that my claim had been denied because the original report stated that the phone was lost, despite the corrected police report being provided. I repeatedly explained that this discrepancy resulted solely from a language barrier, but my explanations were disregarded.

Furthermore, I personally visited the MediaWorld store two to three times seeking assistance. Each time, I was informed that the store could not help me and was provided with the contact number 0286311983. I spent an entire week attempting to reach someone at that number. Most of my calls went unanswered, and when I finally spoke with a representative, I was told to contact the store directly. I was repeatedly referred back and forth without receiving any assistance.

I was also provided with another contact number, 0286311990. When I contacted this number, I was informed that my complaint had expired, despite the fact that I had uploaded all requested documentation through the MediaWorld application as instructed. Receiving such conflicting information after following every procedure requested by MediaWorld has been extremely frustrating and distressing.

Throughout this process, I have made every effort to cooperate, provide documentation, and comply with all requirements. Instead of receiving assistance, I have experienced delays, lack of communication, contradictory information, and repeated refusals to help. This treatment has caused significant stress and inconvenience.

I saved every penny to purchase this phone and paid €356 for insurance in good faith, expecting protection in the event of theft. To date, I have not received a fair review of my claim or a proper explanation for its rejection.

Therefore, I respectfully request:

1. An immediate update regarding Complaint No. 1397591.
2. A full review of my insurance claim based on the corrected police report.
3. A written explanation regarding why my complaint was allegedly considered expired despite my timely submission of documents.
4. A clear explanation for the lack of response to the documentation uploaded through the MediaWorld application.
5. A fair and prompt resolution of this matter.

I expect a formal response and a proper resolution as soon as possible. If this matter continues to remain unresolved, I will be forced to escalate my complaint to the relevant consumer protection and regulatory authorities.

Gentle and kind

L’addetta al reparto era disponibile e competente, in un batter d’occchio ha risolto il mio problema.

Personale cortese e collaborativo e consegna anticipata rispetto ai tempi previsti.

I had an excellent experience at MediaWorld Porta di Roma thanks to SAVERIO. He was extremely professional, kind, and helpful from start to finish. He assisted us with everything we needed, answered all our questions patiently, and went above and beyond by helping us carry a very heavy item. His attitude and dedication to customer service truly made a difference and turned our shopping experience into a great one. Employees like Saverio are a real asset to the store. Highly recommended!

i like an electric scooter they told me its charger is not available i like another scooter they said it is out of stock what the hell if nothing is available why the store is open? i wasted alot of time but still buy 2 products different electric scooters 1 i pay in the shop after wasting alot of time and 1 i buy online but i am still not sure what will i receive because of the bad experience i cant trust media world any more

The staff was very helpful and knowledgeable about the products. They helped me find exactly what I needed quickly

Ok great thank u