It would have been a five star review except for the image quality issues with the two poster prints initially sent. If we would have received the same quality as we did with the replacement posters,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering and delivery with updates given. The print itself was very nice and as shown online. No problems - such as damage. I would have liked the print to be titled. It is a gift and would... See more
Company replied
This was the third canvas i have purchased from this company which sadly arrived marked, however ,within 1 day ,a new way was sorted and depatched and arrived looking fabulous. Excellent service as al... See more
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Excellent customer care. Items are very good quality. Turnaround time from placing order to shipping out is very quick. E mail updates are provided throughout the order process. Very helpful with quer... See more
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Company details
Written by the company
Founded in 2002, Media Storehouse is a family run supplier of wall art and prints. Our prints are on high quality archival paper with 100% money back guarantees. We believe great art should be accessible, personal and lasting. That's why we have spent over 20 years curating one of the world's most diverse collections of prints. From iconic moments in sport and history to fine art, wildlife photography and vintage travel posters We partner with leading picture libraries, archives, museums, and photographers to produce premium prints, frames, puzzles and photo gifts from professional labs in the UK, USA, Europe, and Australia. Today we work directly with picture libraries, archives, museums, and photographers around the world to bring curated photography into homes and offices.
Contact info
Unit 501, Wenta Business Centre, Colne Way, Watford, WD24 7ND, London, United Kingdom
- +44 (0) 1923 988877
- sales@mediastorehouse.com
- www.mediastorehouse.com
4.3
Excellent
294 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Media Storehouse
Thank you for your feedback Stephen— we're glad to hear everything was straightforward and that you were happy with the quality!
Very pleased with my purchase
Very pleased with my purchase. It’s a memory of my Dad. Thank you for such prompt service
25 July 2025
Reply from Media Storehouse
Thank you for your lovely message Catherine. We're so pleased the print of the Shannon on the Beach holds special meaning for you, and we're glad we could provide prompt service.
Image size
I ordered an 8x10 photo, it happens to be a photo of my brother from 1967. The actual image size of the photo is 6-1/2 by 10. You should use the image size of a photo in your descriptions.
25 July 2025
Reply from Media Storehouse
Thank you for your feedback Kathleen.
Our aim is to provide clear and detailed product descriptions, images, and specifications on our website to help customers make informed decisions, and we encourage all customers to review this information before placing an order.
Each print is made to order, and the final image layout depends on the aspect ratio of the original photograph compared to the selected product size. To accommodate this, we offer two layout options: Print the Entire Image or Zoom and Crop. Only one can be selected, and we provide a clear visual preview of the layout at the product page stage and again in the shopping cart, where cropping adjustments can also be made.
We can confirm that your order was produced exactly to the specifications selected at checkout and hope this explanation clarifies the situation.
Reply from Media Storehouse
Thank you for your feedback — we're so pleased to hear you were totally satisfied Adam.
Excellent image and framing
Easy to navigate site; delivery in time; and image and frame exactly what I ordered
26 June 2025
Reply from Media Storehouse
Thank you for your feedback! We're glad to hear you found the site easy to use, your framed print order arrived on time, and everything was just as expected. We really appreciate your support Dan!
prompt efficient service
25 June 2025
Reply from Media Storehouse
Thank you for your or order and taking time to post this review Greg 🙂
I spent some time searching for images…
I spent some time searching for images that would help in a family history thing I'm doing. I found 2 images that instantly resonated with persons and timeline period. I initially looked for 6×4 image size, but nothing came up. I chose as alternative larger prints in card form which are superb. Reasonably priced too. Both in black and white really enhance the look and feel that I wanted to help bring late family members childhood, for me, to life. Thankyou Media Storehouse 💫
27 June 2025
Reply from Media Storehouse
Thank you so much for your thoughtful review Angela! We're delighted to hear that our images helped bring your family history project to life. It’s wonderful that the prints captured the feeling you were after, and we truly appreciate your kind words and support 🙂
Item arrived damage but was immediately…
Item arrived damage but was immediately replaced following my email and photo of the damaged mount.
27 June 2025
Reply from Media Storehouse
Thank you for your feedback and for choosing Media Storehouse! We’re very sorry your item arrived damaged, but we’re glad we could resolve the issue quickly for you. Your satisfaction is very important to us, and we appreciate you giving us the opportunity to make things right Caroline 🙂
Wonderful product and speedy delivery…
Wonderful product and speedy delivery time thank you.Great Service as always 👍🏻👏🏻🤝🏻
26 June 2025
Reply from Media Storehouse
Thank you for taking the time to share your feedback about your recent purchase from Media Storehouse Miles. We truly appreciate your comments and are committed to maintaining high standards in both our art print quality and delivery service 🙂
I am finding the jigsaw difficult
I am finding the jigsaw difficult . However I will overcome this . I am pleased with the quality of the pieces. Is there a video of the jigsaw being made ?
Thank you.
25 June 2025
Reply from Media Storehouse
Thank you so much for your feedback Alan.
We're delighted to hear you're happy with the quality of the jigsaw pieces. While we don’t currently have a video we understand that black and white puzzles can be especially challenging. Here are some tips that might help:
Sort by shape and edge: Since color cues are limited, focus on sorting pieces by shape—look for straight edges to build the border first, and group pieces by the type of tabs and blanks they have.
Look for patterns and shades: Even in black and white, there are subtle differences in shading, texture, or printed patterns. Try grouping pieces with similar tones or patterns together.
Work in small sections: Concentrate on assembling small, manageable areas and then connect them together.
Use good lighting: Bright, even lighting can help you spot subtle differences between pieces.
Be patient and take breaks: Sometimes a fresh look after a short break can make a big difference!
Happy puzzling—you’ve got this 🧩
Reply from Media Storehouse
Thank you so much for your wonderful feedback!
We're delighted to hear that you found our service easy to use and that you’re happy with the packaging and ttracepics framed prints. Your satisfaction means a lot to us, and we look forward to serving you again in the future Chrissy 🙂
Reply from Media Storehouse
Thank you for your 5-star review Robert.
At Media Storehouse, we take great pride in producing high-quality prints using premium materials and expert printing techniques to ensure your prints look beautiful for years to come. We also strive to process and ship orders quickly and securely so you can enjoy your new art print without delay. Your feedback motivates us to maintain these high standards, and we look forward to serving you again 🙂
Dear Media Storehouse
Dear Media Storehouse,
I am writing to express my frustration regarding an order I placed 20 days ago — a painting I was very much looking forward to receiving.
Unfortunately, I have no idea where the package is, when (or if) it will arrive, and tracking information has been of no help. I have also been unable to get in touch with Royal Mail, which has been a terrible experience in itself. Their service has been extremely disappointing.
I would appreciate your urgent assistance in locating my order and providing a clear update. If delivery cannot be guaranteed within a reasonable time, I would like to discuss a refund.
Looking forward to your prompt reply.
27 May 2025
Reply from Media Storehouse
Thank you for reaching out here Alex.
Please be assured that we are currently investigating the whereabouts of your order and have also sent you a direct message with further details and will keep you updated directly as soon as we have more information.
If we are unable to confirm delivery within a reasonable timeframe, we will certainly discuss suitable next steps, including the option of a complimentary replacement or a refund.
Thank you again for bringing this to our attention — we’re doing all we can to resolve it swiftly.
Great value experience service would…
Great value experience service would definitely use them again
17 May 2025
Unprompted review
Reply from Media Storehouse
Thank you so much for your kind review! We're delighted to hear you found the service great value and had a positive experience. We really appreciate your support and look forward to welcoming you back again!
Reply from Media Storehouse
Thank you so much for your kind words Jackie! We're thrilled to hear you were pleased with our fast service and photo mounting quality. We truly appreciate your support and look forward to serving you again.
The perfect picture every time.
Always a great source of material for the absolutely perfect card for just about any occasion. To the delight of the respective recipients!
27 May 2025
Reply from Media Storehouse
Thank you so much for your wonderful feedback Julie! We're thrilled to hear that you consistently find the perfect greetings card for every occasion in our collections. It means a lot to know that our cards help bring joy to your recipients. We truly appreciate your support and look forward to helping you celebrate many more special moments!
Reply from Media Storehouse
Thank you for your feedback! We're glad you were pleased with your order and appreciate your recommendation too Gavin 🙂
Reply from Media Storehouse
Thank you so much for your kind words and recommendation to! We're delighted you had a great experience 🙂
Reply from Media Storehouse
Thank you so much for your kind feedback Anthony! We're pleased to hear the prints were great and looking forward to serving you again 🙂
Reply from Media Storehouse
Thank you for your feedback! We're glad to hear you’re happy with the quality of your canvas art print. We hope it brings a beautiful touch to your space Laura 🙂
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