Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more
Company replied
This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more
Company replied
As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations... See more
Company replied
Company details
Written by the company
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contact info
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, United Kingdom
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3.7
Average
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Would like to say ,a big thank you to…
I Would like to say ,a big thank you to all moorcroft staff I have spoke to over the phone.
They have all been very understanding towards my situations.
Very polite,caring .
They talked me through how they could help me,and we arranged a plan for me.
So again thank you Moorcroft for a 5 star 🌟 service.
Paul
20 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Phone call out of the blue about a…
Phone call out of the blue about a "Private Matter". Wanted to confirm some personal details to pass "security" yet when challenged who they were they couldnt discuss anything with me. Do these companies honestly believe that members of the public are going to give them personal details over the phone to pass their security? They couldn't even tell me who they were or what their company is about and yet expect me to give out my home address etc
Now that i have done a goolge search on them it turns out to be a debt recovery company but what debt do i have? Couldnt even tell me that. terrible company
22 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried giving you a call to discuss your experience but haven’t been able to get through.
Just so you're aware, the accounts we work on are passed to us in good faith, on the basis that our client has already tried to get in touch and hasn’t yet been able to resolve things. We’ll typically send a letter to customers first, and may try and call if we don’t hear anything back.
To ensure our customer data remains safe and secure, we’ll always attempt identification & verification checks on all customer contact before discussing the reason we’re getting in touch.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards, Moorcroft Debt Recovery Ltd.
The lady spoke very clear told me…
The lady spoke very clear told me everything she was doing very helpful thank you again 😊
20 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent service
Excellent service. They listened & they helped & I can't thank them enough. I would definitely recommend this company 100%
21 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
real people dealing with your problem…
real people dealing with your problem in a sensible way
20 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
very easy to deal with
20 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft are very approachable and understanding.
I received an e-mail from Moorcroft asking me to contact them regarding some money I owe. It was a pleasant e-mail telling me that, working with them, I could get the debt paid. I contacted them and spoke to Lily. Lily was understanding and did not make me feel embarrassed but explained what we could do going forward to clear my debt. After filling an incoming and outgoing income form we decided how much I can pay monthly till the debt is clear. A repayment plan was set up via direct debit(there is other ways you can get your money to them so just ask). It’s such a relief ,please don’t be embarrassed just talk to Moorcroft they are very understanding and very approachable.
14 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company are the worst to deal with…
This company are the worst to deal with the financial ombudsman should look in their practice about mental health problems
9 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd."
Great service.
Was great to be explained things in detail, and did everything possible so that i didn't run into any more dept, the service was great.
16 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Very helpful and friendly
Very helpful and friendly
Advice was well explained
3 October 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Had very good virtual chat with Emma C
27 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The agent was helpful and understood my…
The agent was helpful and understood my situation. Agreed reasonable affordable terms.
17 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Help was out there
In a set of circumstances out of my control I was in need of this service. The letter was extremely concise and contact number given. The phone was answered promptly and the conversation that followed was extremely reassuring, helpful and compassionate. The options were given to me and solutions were outlined and in fact a very stressful situation was resolved quickly.
16 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The service I was given was…
The service I was given was professional and extremely helpful
16 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company are here to help you and…
This company are here to help you and resolve your debt. They are very considerate and helpful. As long as you are honest they will do everything possible to help
9 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Online Portal.
Accessing online portal difficult, each time i attempt this hit a dead end.
4 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please may we also ask that you now try registering again on our website, and if you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
Alternatively, you can chat online with a live service agent from our website www.MDRL.co.uk during our normal opening hours.
With regards,
Moorcroft Debt Recovery Ltd.
Good customer service helps resolve the issues
I was able to get answers for my request via good customer service
29 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.