McGill's Buses Reviews 

431
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported major issues with unreliable transportation, noting that scheduled buses consistently ran late, failed to arrive, or were completely cancelled without any prior notice. Passengers also complained extensively about rude and abrupt driver behavior, mentioning incidents where staff drove past waiting individuals or displayed disrespectful attitudes during boarding. Some reviewers were happy with certain staff members who provided polite, welcoming, and exceptionally helpful assistance throughout their journeys. A few commuters additionally noted that specific coaches were remarkably clean and spacious, offering a comfortable environment when services ran on schedule.

What people talk about most

Staff

Clients share ambiguous opinions on staff members, reflecting a clear divergence in passenger experiences.... See more

Service

Consumers find service to be negative, noting that buses frequently arrive late or fail to show up entirely.... See more

Location

Users describe ambiguous interactions with location, noting confusion when trying to navigate between various... See more

Delivery service

People report negative experiences with delivery_service, expressing widespread dissatisfaction and... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting frustration and poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Clyde flyer 901 13 22 st Vincent st Asked if it went to Breahead driver said next one mate Bus was half empty it does go to Breahead he had attitude. On a previous occasion at 9pm at night a differ... See more

Rated 2 out of 5 stars

The driver on bus 26 Glasgow towards Braehead was lacking professionalism with his abrupt responses and lack of patience on Sunday the 31st of August around 4 PM. We all have bad days, I hope for hi... See more

Rated 1 out of 5 stars

Such a disgusting service. Some time they departed before 10 min and left how can pelople manage their time table and transport. Today’s incident driver close door in front of my face why they behave... See more

Rated 1 out of 5 stars

While the 54 normally runs two busses, service is frequently cut down to one bus without any announcement. This leads to every other service simply not appearing without being as marked as cancelled,... See more


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2.0

Poor

TrustScore 2 out of 5

431 reviews

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2.0

All reviews

(431)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

Not impressed

Just to thank the driver of the no 23 who sped by me in the way to erskine when I was standing holding out my hand at broomlea cres inchinnan at 20.50 ,haven't had too much exercise recently and thankfully it wasn't raining so the 20 minute walk was probably useful, 😀

8 November 2025
Unprompted review
Rated 1 out of 5 stars

The bus going to slimure was suppose to…

The bus going to slimure was suppose to leave clune brae at 8.30
It was me and my brother going then my brother was like 50feets away from me and we were running
My brother was tapping in and immediately I got to the bus he hasn't drove off I knock the glass when he saw me he drove off and this is not the first time I experience it and it is the same man
I was wondering maybe because am a black girl

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible bus service

Standing at the bus stop,, clearly wanting to catch the 51 bus, with the bus driver clearly seeing me, just decided to drive right past regardless.this isn't the first time this has happened and probably won't be the last.

Avid this awful service if you can

4 November 2025
Unprompted review
Rated 2 out of 5 stars

Clyde flyer 901 13 22 st Vincent st…

Clyde flyer 901 13 22 st Vincent st Asked if it went to Breahead driver said next one mate Bus was half empty it does go to Breahead he had attitude.
On a previous occasion at 9pm at night a different driver missed out the Breahead stop and went on to port Glasgow.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

I had absolutely horrible experience…

I had absolutely horrible experience today special roads are shot because halloween and buses go through canal street not stopping in following 4 buses stops guy bus driver never respond to even people was saying to stop it and me as well he stop on the last top on the piazza but could drop me and people in the middle of the canal street it's a 3 bus stops up there time was 1pm bus number inside J5071 I know people have personal problem but if you not want to speak to people or even respond you should be a bys driver

23 October 2025
Unprompted review
Rated 1 out of 5 stars

19th century public transport

This is a fkn joke not a public transport. Timetables does not work, always late or not coming at all, 2 miles journey takes 2 hours, dirty, stinky busses, rude drivers. Totall crap. That’s a fkn 3rd world country with the 19th century publik transport run by imbeciles.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor reliability and no communication

Twice in a few days the No 10 hadn't turned up. Phone the office who know nothing about this and give the same excuse about the bus had just broken down.
Never know so many broken down buses!!

Will be using a different bus company from now on.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

38 drove past me with my hand up

I was standing with my hand up to get on the 38 on paisley road west. He started signalling as if he was going to stop at the bus stop then just drove straight past it while making eye contact with me. I will never be getting over this i am engraged and disappointed by mcgills busses. Do better.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Arogant driver!

Went home on the bus at 14.05 from Blendfield to Stirling .As soon I step on bus i ask for tickets!Driver didn't even say haloo back to me! He was angry hitting ticket machine! I gave him exact amount of cash in hand He replied what piece of shite! Sitting there arrogantly .I ask him If he is alright he said arogantly not I am not!!! A other time to work ! Driver was driven mad!.I stood up and ask him to slow down! Using these services now for two years .Not all of them are like this but this is so unpleasant and irresponsible driving! Most of to.e young drivers and older too! Also is the miracle to get through customer services! They don't answer the phone! They don't reply for mails! Left couple of people's on the bus stop! Also beeping for every one they don't like! This is horrible ondrly no nice service! In my two years I had to travel by bus ! But is very unpleasant when someone behaving to you like this!

4 September 2025
Unprompted review
Rated 2 out of 5 stars

Bus 26

The driver on bus 26 Glasgow towards Braehead was lacking professionalism with his abrupt responses and lack of patience on Sunday the 31st of August around 4 PM. We all have bad days, I hope for his future business prospects they are few. Having patience is real strength.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Put On Public Bus Transport Instead Of Coach

I purchased a round trip ride from the cruise port in Greenock to Glasgow. I boarded the McGill bus along with 6 to 8 other cruise passengers. We were then driven around the corner, told to get out and were put onto a public transport bus to Glasgow. A employee from McGills coordinated this transfer said "they don't like to run buses that aren't full". She gave no additional instructions to us about where to get off or return. As it was public transport, the bus stopped several times while enroute to pick up additional local riders, it was not the direct ride I had paid for. I had no idea where to get off, but upon arriving to the central area of Glascow, near George Square, the public bus driver said to get off at the next stop and I did. When it was time to return, I went back to where I was left off and found out it was not the correct location. At this point, I did consult the McGills brochure and read that the bus picks up at the Buchanan Bus Station and walked over there. While waiting for the bus, I spoke to the employees of McGills, I suggested that if public transport is used, it would be helpful if the person that assists would tell people where to get off and back on again. The employees were so rude! "Do you expect us to talk to 4000 people? You were given a brochure, read it!" I said, this was an exception, we were put on public transport, unfortunately, not a one of the 4 employees was kind or receptive. Secondly, I surely didn't pay to be put on public transport. I'm sure if I had paid the local bus directly, it would have significantly less expensive. Not a good experience, not recommended!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service



 

 

 

 

 

 

Fantastic service from the Driver of the 61 bus at 6.30pm on Sunday to Foxbar. He made contact with every passenger, to make their journey considerate and pleasurable. A real credit to your company.

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24 August 2025
Unprompted review
Rated 5 out of 5 stars

First time I travelled on McGill's coaches

First time I travelled on McGill's coaches to Largs,I found their coaches very clean and spacious,drivers to and from my destination were polite and curtious. A wee lesson to the other coach companies whose drivers don't even acknowledge you boarding their vehicle and show some distain if you take too long boarding.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst service

Driver was so unhelpful and didn't even stop at the bus stop where several people were waiting. It was 1 minute early so I ran when I was a few yards away but when I complained that he didn't stop, he said that I wasn't at the bus stop even though he must have seen me a couple of yards away by the time he got there and forced me to run to the next stop. This was the 2.35 bus to Kingswells.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Oh no not again

Oh no not again! The ghost service 395 fails to show YET AGAIN! Do the people running McGills actually realise how inadequate this service can be? Let down so often I’m actually surprised that I feel let down!

9 July 2025
Unprompted review

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