McCarthy Cars UK Ltd Reviews 

644
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the car-buying process smooth and pressure-free. The service provided is frequently highlighted as excellent, with many appreciating the detailed explanations, efficient handling of paperwork, and overall seamless experience. Reviewers are particularly impressed with the customer service, noting the attentive and non-pushy sales approach, which contributes to a positive and welcoming atmosphere. However, some customers also noted significant issues with the product quality and after-sales service, experiencing recurring faults with their purchased vehicles that were not adequately resolved. These reviewers expressed dissatisfaction with the lack of urgency, poor communication, and perceived absence of responsibility from the service department when problems arose, leading to considerable stress and inconvenience.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the high-quality, reliable vehicles and... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their car purchases,... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and... See more

Quality

People report ambiguous experiences with quality, with some customers praising the high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot fault McCarthy Cars, the sale was handled with complete professionalism and I was kept in the loop with any ongoings. The team and owner should be proud of the business they run and are hir... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome company. Bought a car from Jonathan 13 years ago and was so impressed with my beautiful car that went back two weeks ago to replace it. What is so special about McCarthy Cars is the... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful, no pressure from start to finish during the sales process from Julian . He dealt with all the necessary paperwork with our part exchange and new car purchase. All our requests were... See more

Company replied

Rated 5 out of 5 stars

I found McCarthy Cars to be very professional and pleasant to do business with. John McCarthy was very helpful, trusting and not at all pushy. They had a great selection of cars, all very clea... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t get your car from anywhere…

Don’t get your car from anywhere else—this is the best dealership, without a doubt! They made sure my car was fully serviced and replaced everything that needed attention before handing it over to me. It was clear that their top priority is delivering high-quality, reliable vehicles and ensuring customer satisfaction.

I’m extremely happy with the service provided by Julian. My car feels like brand new, and the entire process was smooth, transparent, and professional. I’m so glad I chose this dealership for my car purchase and would highly recommend them to anyone looking for a trustworthy place to buy a vehicle.

2 June 2026
Rated 5 out of 5 stars

Competitive Pricing and Good Financing Options

Bought a car from McCarthy cars. Pricing was competitive and they helped us to finance our car through a part cash part credit card which was incredibly helpful. They were helpful with aftercare on the car and a great local service.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Mccarthy Cars

We had a great experience at Mccarthy Cars. Jonathan was attentive but not pushy. Took time to show us around and answered all our questions. Very happy with the service.

6 May 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very friendly and welcoming and polite, made sure the car was valeted and new m.o.t would definitely recommend and use again.

7 May 2026
Rated 5 out of 5 stars

The experience of buying a car from…

The experience of buying a car from McCarthy cars was made easy by Maria and all the staff behind the scenes could not be happier with are new car and have had lots of comments about how good my car looks from friends and have recommended friends and colleagues where to go when buying a new car

1 May 2026
Rated 5 out of 5 stars

Bought my Audi A3 from them and they…

Bought my Audi A3 from them and they delivered this to me last year.
No problems with the buying or the car apart from we have a leak into the boot as it is a convertible.
Car in very good condition and drives superbly. Condition was perfect and they were very helpful during the online sale.

5 May 2025
Rated 3 out of 5 stars

Really liked the car and mileage

Really liked the car and milage it had been repaired but needed a couple of things adjusting so the sales guy kindly let us get the repair done nearer our home but after receiving the quote which he had been sent too he decided that he had not agreed to all the work on the quote which I found really confusing when I queried this with him and asked what was going on he said he had agreed on the phone to the garage which I knew nothing about !! neither did the garage ? this all happened on the actual day the garage were going to start the work so I had to phone and cancel Not sure what was going on there.

23 April 2025
Rated 5 out of 5 stars

Customer service is literally the best

Customer service is literally the best. They will not fail you. Ask for Maria she will take care of you and make sure you leave with a smile.

19 February 2026
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hello Oshane, Thank you for taking the time to share your experience with McCarthy Cars. We’re delighted to hear that you found our customer service to be the best and that the team made you feel so well looked after throughout your visit. It’s especially great to hear that Maria made such a positive impression and ensured you left with a smile. We’ll be sure to pass along your kind words to her. Kind regards, McCarthy Cars.

Rated 1 out of 5 stars

I took my car for service on the 14th…

I took my car for service on the 14th April at 10:15 am I was offered a silver service @£399 for full service and MOT. They said they will give it back by evening in most cases. I was then told it will be next day as they now have fitted everything and only MOT to be done. I’m here with them at 13:30 and I’ve still not received my car. They now tell me it will be 5pm and I had to cancel my shift for work today. It’s really bad service and I hope you guys out there find another service centre… the receptionist talk to you like it’s their car and you got to take shit they say and keep quiet….

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team at McCarthy Cars

Great team at McCarthy Cars. I was happy with my purchase and John is super experienced with great customer care. I would definitely recommend the team at McCarthy on that basis and they also have a good range of cars available.

25 September 2025
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hello Grace, Thank you for taking the time to share your positive experience at McCarthy Cars. We’re so pleased to hear that you were happy with your purchase and that John provided such a high level of service. It’s great to know you felt well looked after and supported throughout the process. We really appreciate your recommendation and are glad you also found a good range of cars available. Kind regards, McCarthy Cars.

Rated 5 out of 5 stars

McCarthy Cars are professional, trustworthy and respectful

McCarthy Cars were great because they are professional, trustworthy and respectful to women who want to buy nice cars. I always buy my cars from them and my new purchase is my third one so that says it all. Jonathan McCarthy is awesome and I wouldn't go with anyone else. I will be back in another 3 to 4 years as I have now got the 'travel bug' of driving brilliant cars without wasting money on a brand new one that loses its value as soon as you drive it off of the forecourt. AND you want to keep buying used cars pre and post 2035, before we are all forced to run electric cars which are not fully sound to operate on the roads!

9 April 2026
Unprompted review
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hello Tina, Thank you for taking the time to share such a detailed and thoughtful review of your experience with McCarthy Cars. We’re really pleased to hear that you found our team to be professional, trustworthy and respectful, and that you’ve continued to return to us for your car purchases. It’s especially great to hear your kind words about Jonathan and that he made the process so positive for you. We truly value your loyalty and are delighted that you’ve been able to enjoy the benefits of driving quality used cars over the years. We look forward to welcoming you back again in the future. Kind regards, McCarthy Cars.

Rated 5 out of 5 stars

Everything made so easy

Everything made so easy, no dramas, Mccarthy cars,very professional, all details correct, thank you.

25 February 2026
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hello Morris, Thank you for taking the time to share your experience with McCarthy Cars. We’re really pleased to hear that everything was made easy for you and that you found the process smooth and professional from start to finish. It’s great to know all the details were handled correctly and without any hassle. We truly appreciate your feedback. Kind regards, McCarthy Cars.

Rated 5 out of 5 stars
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hello Mrs E Trout, Thank you for taking the time to share your experience with McCarthy Cars. We’re so pleased to hear that the team went out of their way to assist you and ensure you were well looked after. Providing that extra level of care is something we always strive for, so it’s great to know this came across during your visit. Kind regards, McCarthy Cars.

Rated 3 out of 5 stars

The car is fantastic

The car is fantastic, customer service was pretty good as well.
Unfortunately at some point they have put the incorrect address on the registration document meaning I never received the log book. Called them multiple times but it was never resolved so needed up paying for a new one myself.

11 December 2025

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