MBW Meet & Greet Valet Parking Reviews 

2,524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the booking process is completely straightforward and exceptionally easy to handle online or over the phone. Travelers consistently mention the friendly and professional staff members who always make airport parking a totally stress-free process. Many consumers also value the prompt vehicle return right outside the terminal immediately upon their arrival back. Some people were dissatisfied with occasional confusion regarding booking details, minor waiting times when retrieving their cars, or unclear policy periods. Reviewers noted that these small logistical hiccups slightly impacted an otherwise exceptionally smooth and reliable travel journey.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient drop-off and collection processes with friendly... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Location

Users describe ambiguous interactions with location, expressing mixed experiences regarding the parking spots... See more

User experience

Customers had positive experiences with user experience, finding the online and telephone booking to be very... See more

Booking process

People report positive experiences with the booking process, finding online or telephone reservations very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phil at LHR T5 is an absolute asset and credit to MBW. Because of Phil, MBW are the only company I use when travelling from LHR (almost weekly). There is always some drama going on with the other op... See more

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

Phil the MBW person who was on duty at Heathrow T5 when we picked up our car was extremely friendly and in total control of a situation when tickets were not being honoured by the short stay park. He... See more

Rated 5 out of 5 stars

We have used MBW for several years now and we have always received great, reliable service from them. From friendly service on the phone booking our meet and greet (or using the straight forward onli... See more


Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,524)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I was let down by the parking operator I had booked and MBW came to my rescue and booked me in at short notice.
They were efficient, polite and friendly. Great service.

10 July 2026
Rated 5 out of 5 stars

MBW & Phil - Excellent Meet & Greet

I've used MBW Meet & Greet at LHR T5 many times over many years. Excellent service, good value for money. Phil on the desk is always friendly, helpful, and makes sure my car is back when I return. It's really nice to be recognised and remembered, especially after coming back from a tiring business trip. Makes a big difference. Five stars all around.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

the service is always great

the service is always great
we had a slight wait for the car which is unusual
we had a hiccup with exiting as the ticket the driver gained on re-entering the car park did not print off properly, but proactively coming with us to the barrier and finally getting the clowns in the "assistance" office for the barrier to let us go was not down to MBW. keep up the great service, see you next time

8 July 2026
Rated 5 out of 5 stars

Great Company that Always Delivers

We always use MBW as we find the it easy to book, easy to get hold of and change booking if required, the car is well looked after not far from the airport and we receive it promptly on our return!
What is not to like!!

8 July 2026
Rated 5 out of 5 stars

Easy and quick drop off at Heathrow…

Easy and quick drop off at Heathrow Terminal 5 and the car was already there waiting for us when we got back to the carpark at the end of our trip. Cheery and efficient service as always from Phil. It really does make a difference to be greeted with a smile at the final stage of a long trip.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great job Phil

Great job by the parking guys, on pick up Phil was on the ball, kept me informed of where my car was immediately on arrival. Car was waiting at the pick up point.
I was in a bit of a hurry to get home so this helped me move smoothly out of Heathrow.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service As Usual

Always use MBW when flying from Heathrow. They have never let me down and deal with delays and changes seemlessly. 2 hour flight delay on this occassion was not a problem for them. Great service, highly recommend.

4 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Not being able to park at terminal 4 Heathrow I had to book in at terminal 2. On returning after a long journey and not looking forward to having to get from terminal 4 to 2 I received a call saying that MBW would bring my car to 4. Well done for that service,

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent once again

Used them on quite a few occassions, the latest last week and as always, they have been great.
The drop-off is nice and simple and our car has nearly always been waiting for us on our return.
Shout-out to Phil for his help and humour this time around

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Friendly and helpful. Use them all the time. They even made an exception and helped with my last minute booking whilst on my way to the airport. Thank you.

1 July 2026

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