Mbna Reviews 

Despicable company, take your money and then upon legitimate claim have no sympathy, treat you like a criminal and then rule in their own favour without even the courtesy of an investigation. Breach their own rules by not responding in a timely fashion and then preside over their own case like judge, jury and executioner. Zero customer service, hold their customers in total contempt despite the money volunteered to them paying for their wages and profit. Not interested in helping, deplorable customer service and an absolute disgrace. Do not go near them for home insurance or any other product if they hold the same disregard for their customers with other products. Had to chase them for outcomes, zero communication inbound other than to be dismissive and rude during a customers genuine moment of need. Paid home insurance for years, never needed to claim until washing machine exploded. They didn't even want to send someone round to see the house or offer any remorse as it was too much hassle, but happily took the next direct debit payment the very next day. Absolute pond life.

Poor Customer Service.

Held a policy for over a year and after moving I tried to update my policy with the new address.
The websites chatbot after three attempts to obtain contact information, could not help me and refused on all three occasions to put me through to a human agent, failing to provide any contact details as an alternative means of contact. The chatbot sent a link that put me back to where I started before being forced to deal with the chatbot, even after requesting a callback.

Making contact for something as foreseeable and simple as updating address details should never be this difficult.

My only redress (unless this review prompts contact from real living breathing person) is to cancel my policy and start again.

My advice is consider other providers, if obtaining contact for a simple address change is this difficult I wince at the thought of ever needing to make a claim.

Gotta be the worst credit card I’ve ever applied for, sent the card activated the account but the card never worked then decided to close the account without my permission. Reported to FCA

AWFUL customer service. Blocked my card unexpectedly, and I cannot get to speak to a human to sort it out - all initial engagement is via a very limited bot. Very long waits on the phone, and they dont offer a call back service. I will be changing provider.

I'm trying to pay off a loan with MBNA/Lloyds. First of all the app says I'm using the wrong log in and password but I can access the website with said login and password. Then the website says I can't pay off my loan online because I don't have a Lloyds current acct. I need to phone. Phone number on the website is invalid. Found a number phoned them stupid automated security questions. Put on hold for 15 mins no answer. And the hold is not even music it's a ringtone. Other option is going to a branch and paying by CASH or CHEQUE. I don't have that option as my bank is an online bank. Never touching MBNA again.

Forgot details to my online banking. Have to wait for a code to be sent by post to be able to try to access it again. I made a complaint about the issues I was having to them generally. They send me a message to my online banking something which I cannot access and forms the whole basis of the complaint along with not being able to add my card to Google Wallet without contacting them. Shows they do not listen to their customers when they contact them. No point in phoning them as tried this and the wait times were long. This is after you get through the ridiculous length of automated messages. I have other credit cards that I will certainly be looking to use as my main cards now due to how frustrating dealing with MBNA is. Not had this level of issues with any other bank. MBNA do not make anything easy.

This lot are in the dark ages or just want to make it so difficult you no longer want their credit card. 3 pieces of ID to be signed off by a solicitor lol !!! Never heard of anything so daft ! I am in financial services myself ! Used another issuer. Card agreed, account opened in 5 mins.

The worst experience consistently from a so called international provider. They might draw you in with credit transfer gloss, but they blocked my card so many times could rely on it and today, not first time, taken over 2 hours to get it unblocked

Complete shambles from start to finish. There web site is a joke. You can't even get on the app with out ringing up, the it is the worst I've ever seen. You can save the password or the enter button is on a part of the screen you can't scroll down to see. So you can get in the app.

Worse bank around.

Absolute joke. Transferred balances the app wouldn't work.
I don't do buisness with companies that don't provide fluid communications with my finances.
Took out a loan with another company to get this closed in a matter of hours.
Phoned to close the account, paid the balance was put through to closure department and nobody could hear me.
Don't waste your time here it's a
Terrible services
The people are nice enough on the phone but the systems are diabolical.
If I can't access the app or speak to Customer services I can't close the account.
Shortest financial relationship I've ever had.

I have received terrible customer service from mbna home insurance. I had to have the locks changed on my house to secure it and they refused to pay the cost. Apparently I was only covered if I’d lost my keys!! Don’t go near this insurer, they are heartless.

I wont waste a lot of time writing how bad my experience was, as this seems to be covered in all the other 1 star reviews on here. All I will say, is that their customer service team on my call today were some of the worst customer service staff I have ever encountered. A big problem is a guy called "Herbert"... He should not be anywhere near a customer facing role.

MBNA's customer commitments appear to be nothing more than words.

I raised a formal complaint months ago and, to this day, MBNA hasn't even acknowledged receiving it. Not investigated it. Not responded to it. Not even the basic courtesy of confirming it was received.

For a financial services company that publicly talks about treating customers fairly, being transparent and putting customers first, this experience has been the complete opposite.

If your own complaint process starts with silence, what confidence should customers have that you genuinely stand behind your values?

Ignoring a complaint for months isn't just poor customer service, it's a failure of basic customer care and accountability.

It gives the impression that once there's a problem, MBNA would rather ignore it than deal with it.

I'm now left questioning whether MBNA's customer commitments are genuine standards they work to, or simply statements that look good on a website.

I expected professionalism, communication and respect. Instead, I've received nothing but silence.

Based on my experience, I would strongly advise anyone considering MBNA to think carefully before choosing them. If this is how they treat customers when something goes wrong, it's deeply disappointing

Was offered 36 months interest free. Turns out that is only on a balance transfer, not on new purchases. Not as it was sold to me by the company. Disappointed.

Stay away from MBNA. Erroneously charged three times. MBNA notified and requested to reverse but they refuse. Amex immediately reversed what are clearly erroneously duplicated/triplicated charges immediately upon notification by customer. Who pays the same charge multiple times within 1 minute at any shop? You will have to notify the financial regulator to get your money refunded.

MY WORST ERROR IN FINANCIAL MATTER IS TO GET A CARD FROM THIS COWBOY
CARD..
I HAD A CHARGE BACK ISSUE WHERE A COMPANY CHARGE MY CARD BUT NEVER PROVIDED ANY SERVICE
SO I'VE BEEN TRYING TO GET A SECTION 75 CHARGE BACK.

BUT FOR MONTHS MBNA PLAYING GAMES .
I WAS SO ANGRY THAT OTHER CARD LIKE CAPITAL ONE, LLOYDS, BARCLAYS NEVER PUT ME IN A DIRE POSITION AS IF I AM ASKING FOR HANDS OUT FROM UTTER LOW LIFE COMPANY LIKE MBNA..

ALL WE WANT OUR HARD EARN MONEY TO BE REFUNDED..
WHICH WAS ILLEGALLY CHARGED..
HOW COME THEY COMPARE THEMSELVES WITH OTHERS ..

HOPE THEY HAVE EARS TO LISTEN FOR ONCE..
Mr md Hussain
130 grange road Ig1 1ey

SHOCKINGLY POOR, like many people seem to have a problem with MBNA i made a payment using THEIR app and after authorising it at my bank through MBNA direct link it got passed for payment, the money taken from my account and is sowing as 'pending' by my bank but i the get a 'declined payment' message from MBNA, their staff attitude SUCKS they will not take responsibility for their actions, AWFUL COMPANY.

Did a £500 transfer assuming it was my current MBNA but was unfortunately a closed one MBNA has the money but can't track it. Total jokers...

Wanted to open an account to save a 6 figure sum since Which said mbna rate was best. Got blocked because I don't have a mobile phone. Their help desk said enter my landline number preceded by 44. Still got blocked. Tried emailing them, they don't reply to them so use the mobile app. But I don't have a mobile. Then discovered mbna is owned by Lloyds so of course they won't be interested, more fool me.

Another dumb ai account. Trying to add another credit card that I have in hand and I say “how to add another credit card” response “you want to add another cardholder” when I mention another cardholder? Goes round in circles says a real person will get in touch. 20 attempts same thing no response from real person