Visited the Holborn branch. It’s just a shop front with a counter. I mention this because I had hoped to go to the toilet once I reached my destination. I thought it works be mire like a building. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
Company replied
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, really quick turnaround professional packing for antique china, highly recommended !
29 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the five-star review! We are delighted to hear that you experienced excellent service and a really quick turnaround.
We know how delicate antique china can be, so we are thrilled that you found our professional packing up to the task. Thank you for the high recommendation—we truly appreciate your trust in us with your fragile items!
Great customer service
Great customer service. Sohrab and ling were really nice towards us .👌
24 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the kind feedback! We are delighted to hear that you received great customer service during your visit.
It is wonderful to know that Sohrab and Ling were so nice to you—we take great pride in our team's friendly approach, and we will be sure to pass your praise along to them! 👌
Reply from Mail Boxes Etc. UK & Ireland
Short and sweet! Thank you so much for the 5-star review. We truly appreciate your support and are glad you had such a positive experience with us.
Hostile Service & Bizarre Business Practices
I sent my assistant to the branch in Dublin 1 (James Joyce Street) today to ship a package overseas. We paid over 100 euros for the service, but the experience was appalling.
The staff member, identified as 'Esther', refused to let us take a photo of our own parcel for insurance records before handing it over. She also refused to provide a tracking number or any proof of shipment at the time of payment, claiming she was 'too busy'.
When we politely questioned this (as we cannot hand over goods without proof), she became incredibly aggressive, refused to listen, and started shouting "Go out!" and "I give the money back!" in front of other customers. We were forced to take a refund and leave.
This franchise is unprofessional and unstable. If you need a secure courier service, do not go here go directly to an official DHL or or other courier depot where they actually follow procedure.
22 December 2025
Unprompted review
10/10 Experience
Friendly, helpful and knowledgeable staff with printing, deliveries and basically anything they can help wirb
20 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the 10/10 review! We are thrilled to hear that you had such a perfect experience with us.
MBE Leeds: Excellent service at reasonable price
MBE Leeds collected and shipped an auction lot for me. It was probably the best such experience I have had, as they were very fast at collecting the lot and shipping it promptly, with professional packing. They communicated in a friendly manner and kept me up-to-date on the process. I am very pleased, and would certainly use them again in the future.
12 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for this wonderful feedback! We are delighted to hear that your experience with MBE Leeds was perhaps the best auction collection and shipping experience you've had.
It is fantastic to know that our team provided excellent service at a reasonable price, particularly by being very fast with the collection and ensuring professional packing for a prompt shipment. We are also glad that our friendly communication kept you feeling informed throughout the entire process.
Franchisees - not joined up and awful customer service
Used MBE to pick up from an auction house in Diss. Multiple franchises with no care for customer service and support and in my case paid one franchisee but another picked up the item and now being asked to pay twice for the service. Spoke to customer services (Gareth) who just quoted the contract at me and said they have 10 days to get item to me. 14 days on and now in a battle to refund payment and pay another to deliver it. Crazy. Awful. Not joined up and don’t care yet they’re all trading under MBE. Avoid
19 December 2025
Unprompted review
Dear All,
Dear All,
I wanted to express my appreciation for the kind and speditive and honest service I experienced working together on a little project with Mail Boxes Portsmouth. Especially (I hope I may mention the name) Ansa was a brilliant support all all a long the way.
Thank you very much!
Kind regards
C.G
15 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much, C.G., for taking the time to share your appreciation!
We are absolutely delighted to hear that you had such a positive experience with Mail Boxes Etc. Portsmouth. It is wonderful to know that you found our service to be kind, speedy, and honest while working on your project.
We especially appreciate you mentioning Ansa! We will be sure to pass your kind words along to her; she will be thrilled to know she provided such brilliant support all along the way.
Thank you again for choosing us, and we look forward to working with you on any future projects!
Super friendly team and very helpful.
15 December 2025
Unprompted review
Good Communication & Excellent Packaging
Having such good communication was very helpful keeping me informed on the procedure. And my item is made of silver so I was concerned about it getting bent. it is a spoon which is still in lovely condition considering it is date stamped...1618, and has a slightly later owners initials and date...1638 on the end of it...which is very special. It was packaged exceptionally well.. firstly in tissue paper then in many thick layers of bubblewrap.It was then 'sensibly' placed in quite a large box..(for a spoon)where it fitted snugly right in the middle with the box fully packed. So if the box got dropped or received any heavily handed treatment my item would be safe from damage.
Many thanks, Martin Stevens...
.
27 November 2025
Unprompted review
Posted presents to American today in…
Posted presents to American today in Cambridge king st branch - so helpful , quick and easy to do with his help , definitely will return and use them again!
12 December 2025
Unprompted review
Hopeless website
Hopeless website. Wasted over an hour. They did not offer any compensation . Fed up with poor service
11 December 2025
Unprompted review
Untrustworthy
Untrustworthy. Avoid. If you want your property to go into a black hole for two weeks only to get shipped back to the point of origin, and to arrive damaged then choose them. Unbelievably unprofessional. The head office washed their hands of responsibility of their franchisee and did nothing to help.
27 November 2025
Unprompted review
AVOID
AVOID - Terrible experience - no communication, did not collect my items when they said they would and then refused to answer my emails and never called me back when they said they would. Gave them a chance to respond to my complaints and they still never got back to me. Went with another company - Pack & Send Hall Green and the difference was night and day - amazing service.
5 December 2025
Unprompted review
Great international student discount!!
10 December 2025
Unprompted review
George was extremely helpful in…
George was extremely helpful in arranging my shipping and package. Will definitely be coming back
6 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the fantastic review! We are thrilled to hear that George was extremely helpful in arranging your shipping and package. We appreciate your feedback and look forward to welcoming you back definitely!
Very quick and easy printing
Very quick and easy printing, just had to send an email with the documents I wanted to print
3 December 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Thank you so much for the five-star review! We are thrilled to hear that you found our service very professional and that the packing of your porcelain was excellent. We appreciate your feedback!
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