Mail Boxes Etc. UK & Ireland Reviews 

1,989
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond to assist with complex requirements. The service is frequently highlighted as excellent, efficient, and fast, with many appreciating the prompt communication and updates. Packaging is a standout positive, ensuring items arrive safely and undamaged, even fragile ones, often with quick delivery times. However, some people mentioned significant issues with delivery, including parcels being lost, delayed for months, or returned without clearing customs. A few other people also felt that customer service could be unwelcoming or unprofessional, citing instances of unhelpful staff behavior, refusal to assist, or a lack of transparency regarding lost items.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the excellent quality and feeling well... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing dissatisfaction over issues... See more

Product

Customers consistently note ambiguous experiences with product packaging and delivery, with some praising the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more

Company replied

Rated 5 out of 5 stars

Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more

Company replied

Rated 5 out of 5 stars

Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more

Company replied

Rated 5 out of 5 stars

Had to deliver a parcel to the UAE, which had already been returned by Royal Mail. Mustafa at Mailboxes Leeds and his team were really helpful, with repacking the parcel and explaining the whole pro... See more

Company replied


Company details

  1. Business to Business Service
  2. Courier Service
  3. Digital Printing Service
  4. Mailbox Rental Service
  5. Online Auction Service
  6. Shipping and Mailing Service

Written by the company

At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,989)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, highly recommend for conference printing needs!

Once again, the team at this location was a pleasure to work with. The communication, promptness, and delivery to local hotels were all aspects of the excellent customer service I received. I highly recommend James, Blanche, and this location for your printing needs in Glasgow!

8 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this fantastic review! We are thrilled to hear that the team at this location was once again a pleasure to work with.

We are delighted that our communication, promptness, and delivery to local hotels all contributed to the excellent customer service you received for your conference printing needs!

We'll be sure to pass along your high praise to James, Blanche, and the rest of the team. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

First time user

First time user, found the whole process easy, great communication, prompt replies to emails, collected and posted on time, well packaged, arrive in good condition, I would recommend this company and the service they provide.

7 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that as a first time user, you found the whole process easy.

It's fantastic that you experienced great communication, prompt replies to emails, and that your item was collected and posted on time, well packaged, and arrived in good condition. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

I am amazed by how spectacular the…

I am amazed by how spectacular the service I received was. The scanning and print job I had was quite big, but the guys managed to pull through and print everything on time and helped me organise the files to an excellence. George in parficular took the time to keep me informed through out the process and made it easy and stressfree

11 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this incredible review! We are absolutely thrilled to hear that the service you received was so spectacular.

It's fantastic that our team managed to pull through your big scanning and print job on time and helped organise your files to excellence. We are especially proud of George for taking the time to keep you informed throughout the process and making the entire experience easy and stress-free.

We truly appreciate your high praise!

Rated 5 out of 5 stars

Our company works with many carriers—we…

Our company works with many carriers—we purchase antiques at auctions and are heavily reliant on the quality of work from the people who pack very fragile antiques. We have been in this business for many years, but this is the first time we have encountered the level of professionalism demonstrated by Mail Boxes Etc Newcastle.

We specifically contacted them to find out the name of the person who performed this great work. His name is Chris. Any company would be truly proud to have such an employee.

I want to explain why we were so impressed. First, the porcelain was wrapped in tissue paper. Then, it was encased in bubble wrap. After that, it was wrapped in corrugated cardboard. And this cocoon was then wrapped in bubble wrap again! But that's not all. All the packed items were very tightly placed into an inner box. This inner box was then placed into a larger box and padded with packing peanuts!

Everything was done so well, it was as if Chris was helping to move his beloved grandmother's possessions! If you add to this the fact that the price for this work was absolutely reasonable and acceptable, you will understand that we will be returning to them again and again.

The packers at Mail Boxes Etc Newcastle are the best!

10 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this truly outstanding review! As a company that deals with valuable antiques, your praise regarding the quality of our packing is the highest compliment we could ever receive.

We are incredibly proud to hear that you have never encountered this level of professionalism before, and we will certainly celebrate Chris for his fantastic work! His meticulous, multi-layered process—from the tissue paper to the double bubble wrap and double-boxing—perfectly demonstrates the care we strive for. Knowing you were impressed enough to specifically find his name is a huge honour.

We are delighted that this expert work was provided at an absolutely reasonable and acceptable price.

Rated 5 out of 5 stars

Highly recommended

George was extremely helpful, explained what he thought best to ship a fragile and valuable parcel which I agreed with. Would come back again!

8 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful review! We are delighted to hear you highly recommend our service.

We are thrilled that George was extremely helpful and used his expertise to explain the best way to ship your fragile and valuable parcel. We appreciate your trust and look forward to welcoming you back again!

Rated 5 out of 5 stars

I’ve had a fantastic manager George who…

I’ve had a fantastic manager George who works at Aldgate MB he has helped me tremendously with sending back my package to the Netherlands as never sent back an item via Fed Ex. I will definitely use this company again and very satisfied with my customer experience indeed!

8 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful five-star review! We are absolutely thrilled to hear that our manager George at MBE Aldgate helped you so tremendously.

We understand that sending a package internationally via FedEx for the first time can be tricky, and we are delighted that George provided the necessary support and made the process smooth for you.

We appreciate you being so satisfied with your customer experience and look forward to assisting you again soon!

Rated 5 out of 5 stars

Printing of Brochures for a Milestone event

I walked into Mailboxes, ETC in NW6 today feeling absolutely defeated after visiting countless print shops in the area - everyone unable to fulfill my request.
My parents' 60th Diamond Anniversary is tomorrow, and I desperately needed 60 booklets created from my Word document.
Ali didn't just say yes - he created a beautiful booklet! His technical skill in converting the document, his patient and reassuring customer service, and the lightning-fast turnaround transformed my day completely. I left the shop practically floating with relief and joy.

When you need a Print shop that combines expertise with genuine care, Mailbox is your answer. They didn't just save my event - they saved my peace of mind. Thank you, Ali!

7 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this incredible and heartfelt review! We are absolutely thrilled to hear that you chose MBE NW6 for such a meaningful, last-minute request, and that we could turn a feeling of defeat into one of relief and joy.

We will be sure to pass on your high praise to Ali! It is wonderful to know that his technical skill, patient and reassuring customer service, and lightning-fast turnaround resulted in a beautiful booklet for your parents' 60th Diamond Anniversary.

Saving your peace of mind and combining expertise with genuine care is exactly what we strive for. We wish you and your parents a wonderful and joyous anniversary celebration!

Rated 5 out of 5 stars

Thank you to shorab and ling for…

Thank you to shorab and ling for helping me sort my parcel out. It was my first time sending to another country. Really helpful

5 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We are thrilled to hear that Sohrab and Ling were so helpful in sorting out your parcel.

We understand that sending to another country for the first time can be tricky, and we're delighted that our team made the process easy for you. We truly appreciate your feedback!

Rated 5 out of 5 stars

Dag at MAIL BOXES ETC IN Edinburgh…

Dag at MAIL BOXES ETC IN Edinburgh Scotland is so amazing and helpful i can not explain quickly how trust worthy and how he went way out of his way to solve my shipping issues. He found by product in customs in Ireland rerouted it back to the states to me once he got it back. He didn't have to do any of this. If you are shipping something know that if things go wrong he will help you and get you taken care of. Wish he had 100 locatons in the US to use

5 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this incredible and detailed review! We are absolutely thrilled to hear about the amazing and helpful service provided by Dag at MBE Edinburgh.

We understand how stressful customs issues can be, and we are incredibly proud that Dag went way out of his way to solve your shipping issues, successfully finding your product in customs in Ireland and rerouting it back to the States.

Dag's dedication confirms our commitment to trust and exceptional support, even when things go wrong. Your high praise and trust mean the world to us! Thank you for choosing MBE Edinburgh.

Rated 5 out of 5 stars

Responsive and reliable

Prompt, helpful, v responsive and reliable.

5 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear you found our service to be prompt, helpful, very responsive, and reliable. Your positive feedback is much appreciated!

Rated 5 out of 5 stars

Ling, thank you for your amazing support!

Ling, Sohrab and the entire team was really helpful and kind to accommodate a tight deadlines. Highly recommend for shipment overseas!

2 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful review! We are absolutely thrilled to hear that Ling, Sohrab, and the entire team provided you with such amazing support.

We understand the pressure of tight deadlines, so we're especially glad we could accommodate your request and be really helpful and kind throughout the process. We truly appreciate your high recommendation for shipment overseas!

Rated 5 out of 5 stars

Excellent service from Sohrab and Ling

Excellent service from Sohrab and Ling, would recommend getting your work printed.

5 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We're thrilled to hear you received Excellent service from both Sohrab and Ling. We appreciate you recognizing their work and highly recommending our printing services!

Rated 1 out of 5 stars

Dishonest. Cover protect insurance is a scam.

I contracted MBE Leeds to collect, pack, and ship an auction purchase in July 2025. Unfortunately, the item arrived with damage. I had paid for "cover protect" - insurance. I was advised to fill out a claim, which I did. I was told on 25 July 2025 that the claim was approved and I would receive funds by bank transfer "in early August." It is now three months later and despite my repeated asking, I have not received funds. I conclude the insurance was a scam and fraud. BE WARY!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Top people

Communication was clear and Raf the manager was extremely helpful whenever I had a query.
My poster was exceedingly well packed.

4 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful five-star review! We're delighted to hear that you found us to be Top people and that the communication was clear.

We are especially proud of Raf for being extremely helpful with all your queries. It's fantastic to know that your poster was exceedingly well packed and arrived safely. We truly appreciate your feedback!

Rated 5 out of 5 stars

Amazing great service!

4 November 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear you experienced Amazing great service! Your positive feedback is much appreciated!

Rated 5 out of 5 stars

Great Service!

Friendly and helpful staff, efficient and value for money

30 October 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We're thrilled to hear you received Great Service!

It's wonderful to know that you found our staff to be friendly and helpful, and that our service was efficient and value for money. We truly appreciate your feedback!

Rated 5 out of 5 stars

Prompt service and packing!

Great company to work with, great communication and prompt picking up, packing and shipment of my art. It arrived safely.

28 October 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful five-star review! We are thrilled to hear you experienced prompt service and packing and found us to be a great company to work with.

It's fantastic to know that our communication was great, and that the prompt picking up, packing, and shipment of your art ensured it arrived safely. We truly appreciate your feedback!

Rated 5 out of 5 stars

Excellent Packaging and delivery on…

Excellent Packaging and delivery on time.

very Professional indeed !

31 October 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear that your items received Excellent Packaging and were delivered on time. Your feedback is much appreciated!

Rated 5 out of 5 stars

Quick, friendly printing — excellent quality

What a perfect and seamless experience. Asif was very friendly and professional, providing quotes in advance for a complex printing job. The documents were ready 2 hours later and the quality was excellent — far better than expected! I’ll definitely be using MBE Kilburn in future and can’t recommend them enough.

29 October 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and detailed review! We are thrilled to hear you had such a perfect and seamless experience with our quick, friendly printing.

We are incredibly proud of Asif for being so friendly and professional, providing quotes in advance, and having your complex documents ready in just 2 hours. Knowing the quality was excellent—far better than expected—is fantastic feedback.

We are delighted to have earned your future business and truly appreciate your high recommendation for MBE Kilburn!

Rated 5 out of 5 stars

Great experience

Great experience, amazing and personalised service from George and Rodrigo - very smooth, and satisfied

29 October 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience and that George and Rodrigo provided such an amazing and personalised service. We're delighted everything was very smooth, and we appreciate you letting us know you are satisfied!

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