Mazda Reviews 

- Poor Customer Service
- Missing Paperwork
- Don't Use Genuine Mazda Parts
- Car Sold With Faulty Parts
- Refuse To Complete Warranty Work
- Disregard For Customers After Point Of Purchase

Save yourself a headache and stay well away from main Mazda dealers they are absolutely disgraceful.

Fantastic Cars Overshadowed By Incompetence.

!!!YOU HAVE BEEN WARNED!!!

Booked my car for mot, it failed on a few items which were rectified the next day, I tried to get the free re test done as you have 10 days to do so .I was told there are no slots and would have to rebook for a full MOT again but the would give me a discount. Also had advisory on all 4 tyres which I took the car to two independent garages and they could find nothing wrong with them. Stay clear of Mazda magma southampton, rip offs , I have now taken my car to a different mot centre and it passed without any advisory, they really went through everything and could not understand why I was not given my re test or why the advisory was given.

I bought my mini convertible from Mazda, tachbrook leamington spa. Within a week of buying the vehicle, my brake lights went on. I contacted them and their customer service was shocking. Eventually they said the brake pads needed changing. I have found out that what Mazda did was stuck new pads over old pads. Will never touch this company again

Guildford servicing - terrible experience. Very experience for very little! Car was not cleaned and communication was poor.

I don’t know what kind of brand is this when you buy a Mazda they offer used approved warranty but apparently compare with other brands Mazda don’t include battery under warranty. This is one of the worst brand in Uk…

On Thursday last week I submitted photos of damage to the front of my car, caused by a third party. I have not received any response back since apart from an automated email.

Terrible service fully ignoring their customers' needs.

Guys why do you exist at all?

I got a letter from Mazda that my Mazda 2 GT Sport Nav required a recall to be carried out, the fuel pump required changing free of charge due to a possible fault that could cause the engine to cut out. Beechwood Mazda at Derby also contacted me by letter to inform me of the recall, I rang Beechwood Derby and arranged for my car to be repaired a couple of days later, I was very happy with the way Beechwood Derby dealt with my repair, I would highly recommend Beechwood Derby to friends and family.

Having purchased four Mazda cars over the last four years, the latest a CX30 mild hybrid owned 16 month from new. I’m very disappointed with the battery warning alarm the continuously sounds whenever the doors or boot lid is opened.
The current problem being the battery has completely died and the car electronics has to be re-coded by a Mazda dealer before the will start.
This requires recovery by Mazda Roadside Assistance who provide a very inadequate service. My CX30 is currently immobile on my drive for the last 4 days without collection by a recovery truck for transportation to my local Mazda dealer.
Having phoned Mazda Roadside Assistance no less than 8 times explaining my predicament and the response being someone will ring you back. Guess what, no call back.
To their credit they have arranged for my local Enterprise Rental Company too provide me with a hired vehicle.

have bought my mazda3 a year ago, serviced it after purchased and 1 year later for diagnostic. Awful technical experience. Even didn't check the air filter which is a normal thing that every mechanic do. Do not waste your money with Mazda service centers and go straight to a good local garage! cheaper and trustworthy.
last month I paid about 135 plus spending1 hour of my time for nothing in Sheffield Mazda Burrows to find out nothing of the car problem.

Horrible everywhere you look.

Was lied by the dealer about condition of the car and equipment, they were ment to sort out the body work before pickup, all they did was to cover it with wax and wd40 so they're not visible, the ones that I flagged on pickup, sales muppet said "that wasn't there yesterday" after driving off I found number of faults with the car, few arguments later they wanted to charge me 45p per mile because car lost value over me driving it. MAZDA UK bails out and says that I bought car as used and its between me and dealer, I got the car as ex demo with 8000 miles on the clock.
When I asked dealers manager what the F are they going to do and who will pay for me traveling back he asked why did I buy car so far away?

Useless, never again I'm getting mazda even if they would give me one for free, absolute bunch of liars and cheaters.

Avoid at all cost.

I recently bought a Mazda CX-5
Soul red , it’s a lovely looking car and drives great but sadly the paint chips like nothing have ever known , only had a year and very well looked after, 15000 miles , bought from T white and sons Orpington at 2 years old
Had a purchase a touch up pen at my own cost , sadly would not buy another for this reason

Be aware – if you decide to cancel the insurance the cancellation fee is not just £45 as stated in a welcome letter. It is £45.0 cancellation fee + broker fee £27.5 (even if purchased online) + policy amendment fee 25. Therefore, a total cancellation fee is £97.5. You must complete MBA course to come up with it. Never again Mazda (car was also poor quality) and Mazda Insurance. Goodbye forever.

After buying a map update from the only place you could using the Mazda Toolbox, the update failed to install.
I asked a dealer to help but he has advised me to contact Mazda UK. Initially they were very nice asking for screenshots of the errors I get but next day they bluntly refused to help and now I am stuck with a useless £100 purchase that I cannot use.

Very disappointing especially that over the years I kept going to the dealership to do the service which as you now is more expensive, believing that they will appreciate the loyalty but it seems they are not.

Absolutely awful, but I’m talking about Mazda not any of their franchise garages.

Nothing but problems with red pain and door mirrors. All known problems that Mazda accept but won’t do anything about. The warranty isn’t worth anything even though they are all manufacturing faults.

Very disappointed, stay away from Mazda.

Awful customer service. Have a recall on car but no join up between Mazda dealers and centre. Appalling safety measures

In 2016 I traded in my Mazda for my current one. I have a service plan with my local dealership and any work has been completed by them.At the time of the incident my car was 5 years and 7 months old. It had started to make a clicking noise on the front passenger side so I took it to my dealership. After there investigation I now have a bill of £1842 ( which I ve had to borrow from my dad).Mazda refuse to help financially as there policy for a goodwill gesture is 5 years and 100,000 miles or less I have only done 35,000 miles! I am so confused as to what was actually wrong with my car as the parts bill is extensive although, I was told the synchromesh was worn in gears 1&2. Having discussed this with some mechanics my dad knows they are confused also. I am thoroughly disgusted with Mazda, after all my years of driving I have never had any gearbox or clutch problems. I fail to understand how a gearbox can need repairing after so little mileage and will never recommend Mazda or drive one again!
I hope this will warn others.
Regards
Nicki

About 14,000 miles from new my CX-5's alloy wheels showed bubbling on their surfaces. This got worse. I complained to the dealer and eventually Mazda authorised replacements. However, cynically, Mazda replaced with wheels from the same defective stock that was originally on my car. Sure enough, a further 14,000 miles or so and the bubbling of the surfaces of all 4 wheels has recurred. I asked Mazda to replace the wheels with ones that would not keep corroding and their Customer Dis-Service Department duly said No. They do not care about customer goodwill for the sake of a few £££. I won't buy Mazda again.

If I could give them no stars, I would.
Absolutely appalling service from Mazda uk.
Penny pinching even when under warranty, garages can not authorise repairs unless agreed by Mazda uk who are in no hurry to sort out problems.
I’m going to update this review as and when they finally decide to repair my Mazda 3 AWD
Manual.
The car is only a 69 plate with 17k miles.
Will never buy another Mazda again.
This has caused so much upset and distress which at the moment is still going on.
Appalling customer service.

Update
Car still off the road, Mazda uk still dragging their heels.
Soon be three weeks off the road and still no solution other than take the gear box apart.
69 plate car, 17,000 miles.
Heaven knows how long this will go on for.

Update.
coming up to 4 weeks off the road, Mazda uk finally agreed the gear box had to come out for the garage to now say they won’t take it out because the engine has moved.
Not accepting this, refused car back until they do what they’ve been told to do by mazda uk.
Appalling doesn't come close, so upset by it all.

Have an approved used warranty on a car, the car was recovered to Vospers in Exeter using the Mazda Road Side recovery team. They refused to take the car so the car went into storage, but no one was informed and Vospers denied this. 5 days later the car was found and then taken to another non-mazda garage to be repaired. Still waiting for the car to be looked at and repaired after 8 days being recovered.

Hire car - I can have a van but still no hire car available after 8 days either.

Customer services for Mazda Warranties don't have any customer focused support - basically they don't have a drive to deliver a good customer experience.

The T&C in the warranty book clearly say the local Mazda dealer will take the car and carry out the warranty work - this is clearly not true. Miss selling of a warranty agreement