mayors.com Reviews 1,533

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their beauty and how they match or exceed online descriptions. Many people also commend the efficient delivery service, noting quick shipping times and secure, luxurious packaging that enhances the unboxing experience. The staff receives frequent appreciation for their professionalism, extensive knowledge, and helpfulness, creating a welcoming and comfortable atmosphere. Overall, the service and user experience are described as exceptional, with many customers expressing satisfaction and a desire to return for future purchases. However, some customers also noted issues with delivery, including delayed packages or items not being left as expected. A few other people also felt that the in-store pickup experience lacked the attentive service they had received previously, describing it as less personal. Additionally, some reviewers were not happy with the quality of certain items, mentioning issues like skewed logos or products not meeting expectations based on online images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received their items quickly, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the amazing and top-tier experience. Many... See more

User experience

Customers consistently report positive experiences, highlighting the ease of use, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more

Company replied

Rated 5 out of 5 stars

Found the exact watch I wanted in stock with important details. Then spoke with a helpful online chat rep who answered all of my questions. Ordered the watch and it showed up quickly so well and e... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Philip at Avalon was super helpful in…

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t have expected such a fast response. I had stopped in assuming I was too late to make something happen in time.

We came back in together, and the staff at Avalon were wonderful—helping get it sized and everything. Thanks again, y’all.

1 April 2026
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Reply from mayors.com

Dear Parker,

Thank you for sharing your experience with us! We’re delighted to hear that Philip was able to guide you through finding the perfect anniversary gift and make the process both quick and seamless. It’s wonderful to know the team was able to assist you and your wife when you returned as well.

We truly appreciate your trust and look forward to assisting you again on your next visit!

Kindly,
Mayors

Rated 5 out of 5 stars

Had the Doxa I wanted

Had the Doxa I wanted. Wearing it two days later. Very impressed!

3 April 2026
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Reply from mayors.com

Dear Dwayne,

Thank you for sharing this great feedback! We’re glad to hear you found the Doxa you were looking for and even happier that you were able to enjoy it just two days later. It’s a fantastic piece, and we appreciate you taking the time to share your experience. Enjoy the new watch!

Kindly,
Mayors

Rated 5 out of 5 stars

Review of doxa watch and quick service and delivery from mayors

My first time purchasing a watch with MAYORS, Very quick delivery well under the specified time, received my watch, a Doxa sub 300t dive watch absolutely stunning dive watch, delivered in a very nice presentation box, very impressed with this jeweler, would definitely purchase from them again.

26 March 2026
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Reply from mayors.com

Dear Randy,

Thank you for sharing your experience with us! We’re delighted to hear that your first purchase with us was such a positive one and that your Doxa Sub 300T arrived quickly and beautifully presented. It’s a fantastic timepiece, and we’re thrilled it made such a strong impression.

We truly appreciate your kind words and look forward to welcoming you back!

Kind regards,
Mayors

Rated 4 out of 5 stars

Was better online that the store the…

Was better online that the store the experience

28 March 2026
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Reply from mayors.com

Dear Saleh.

Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience online, and we appreciate you letting us know that your showroom visit didn’t quite meet the same standard. Your perspective is important, and it helps us continue improving the experience we provide across all channels.

We hope to have the opportunity to welcome you back in the future and offer the level of service you expect from Mayors.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Perfect Purchase

Purchased a Rolex via the website. Interacting with the agent via email was fantastic. Exceptional service and value.

24 March 2026
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Reply from mayors.com

Dear Brad,

Thank you for sharing your experience! We’re delighted to hear that your Rolex purchase and email interactions with our team were exceptional.

We truly appreciate your trust and look forward to assisting you again.

Kindly,
Mayors

Rated 5 out of 5 stars

Very helpful!!!

26 March 2026
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Reply from mayors.com

Dear Joann,

Thank you so much! I’m really glad you found the experience helpful. We appreciate you taking the time to share your feedback!

Kindly,
Mayors

Rated 5 out of 5 stars

I am pleased with my Mayors experience

I ordered an item online. It was delivered to the store of my choice quickly. I was greeted promptly when I arrived at the store in Tampa. The item was exactly what I ordered and expected. I am very happy with my purchase. I recently purchased a few items from Mayors and I am very pleased with each. In addition, each person I dealt with was professional, courteous, and friendly.

25 March 2026
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Reply from mayors.com

Dear Charles,

Thank you for taking the time to share your experience with us! We’re delighted to hear that your online order arrived quickly and that your pickup in our showroom was smooth and welcoming. It’s wonderful to know the item met your expectations and that each of your recent visits with Mayors has been met with professionalism, courtesy, and friendly service.

We truly appreciate your continued trust and look forward to assisting you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast delivery.very helpful online sales…

Fast delivery.very helpful online sales associate.

24 March 2026
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Reply from mayors.com

Dear Rowena,

Thank you for sharing your feedback with us! We’re delighted to hear that your order arrived quickly and that our online sales associate was able to assist you so helpfully.

We truly appreciate your kind words and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

22 March 2026
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Reply from mayors.com

Dear Manny Pauta,

Thank you for taking a moment to share your feedback! We’re delighted to hear you received great service, and we truly appreciate your kind words.

We look forward to assisting you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

The shipping was super fast and they…

The shipping was super fast and they had exactly what I wanted.

23 March 2026
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Reply from mayors.com

Dear Keith Powers,

Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and that you found what you wanted.

We appreciate your recommendation and look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Elena was great to work with and very…

Elena was great to work with and very helpful. I will definitely be coming back for any future needs.

19 March 2026
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Reply from mayors.com

Dear Jacob,

Thank you for taking the time to share your experience with us! We are happy to hear that Elena was great to work with and very helpful.

We appreciate your recommendation, and look forward to welcoming you back soon!

Kind regards,
Mayors

Rated 2 out of 5 stars

Cartier watch box was open and the…

Cartier watch box was open and the watch side ways inside the box the good thing watch was not damage

20 March 2026
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Reply from mayors.com

Dear Salvador Zuniga,

Thank you for bringing this to our attention. We take great care in how we package and prepare every timepiece, so we regret that your watch arrived in this condition.

We’re very glad to hear the piece itself was not damaged, and we appreciate you letting us know so we can review the situation and ensure your future experiences are nothing short of exceptional.

Kindly,
Mayors

Rated 3 out of 5 stars

3 out of 5 stars

Had to wait a bit for service and was not offered champagne during my purchase. I purchased online for store pickup and feel like that had to do with the lack of attentive service. Overall experience was not as lux and high scale as other designer/luxury stores I have purchased at. Still the product was a beautiful addition to my watch collection. Thank you!

19 March 2026
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Reply from mayors.com

Dear Fransous Martinez,

Thank you for reaching out and sharing your concerns with us. We’re sorry to hear that your experience in our showroom did not reflect the level of service we strive to provide. Your feedback is truly appreciated, as it helps us continue to improve. Delivering attentive and thoughtful service is important to us, and we regret that we fell short during your visit.

We are delighted to know that you’re enjoying your new timepiece, and we look forward to welcoming you back for an experience that reflects the high standards we aim to uphold.

Kind regards,
Mayors

Rated 5 out of 5 stars

Really great experience and a lot of…

Really great experience and a lot of communication with my rep, Joanna, before receipt. I did in store pickup which was also a great experience.

5 March 2026
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Reply from mayors.com

Dear John Calhoun,

Thank you so much for sharing your experience! We’re thrilled to hear that Joanna kept you well‑informed throughout the process and that your in‑store pickup went smoothly.

We truly appreciate you choosing us and look forward to helping you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick shipping, great service after.

Quick shipping, Great communication and handled the return very well.

13 March 2026
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Reply from mayors.com

Dear Matthew W,

Thank you for sharing your experience with us! We are happy to hear that you like our fast shipping and communication.

We appreciate your recommendation and look forward to assisting you soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Mayor’s was great to deal with

Mayor’s was great to deal with. I purchase the watch I wanted, made the transaction, and the watch was in my hand the following day, a breeze. Highly recommend them

16 March 2026
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Reply from mayors.com

Dear James Engel,

Thank you so much for the wonderful review! We’re thrilled to hear your experience was smooth and that you received your new watch so quickly. We truly appreciate your recommendation and look forward to helping you again anytime.

Kindly,
Mayors

Rated 5 out of 5 stars

Delivery was super fast and the…

Delivery was super fast and the packaging super nice!

16 March 2026
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Reply from mayors.com

Dear Sonia,

We’re so happy the shipping and presentation exceeded your expectations. Thank you for sharing your experience!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very nice staff, and complete variety of timepieces.

I bought online and pick up in Aventura's store, all in 48hs. Smooth experience!

14 March 2026
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Reply from mayors.com

Dear Juan,

Thank you for your review! We’re glad to hear your online purchase and pickup at our showroom in Aventura went smoothly and quickly.

We appreciate your support and hope to welcome you soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Quality

Fast service, extensive variety

11 March 2026
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Reply from mayors.com

Dear Amy,

Thank you for the great feedback. We’re glad to hear you enjoyed our fast service and wide selection. We appreciate you choosing us and look forward to welcoming you back again.

Kind Regards,
Mayors

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