Banner for Mattressman

Mattressman Reviews 

66,386
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff provides exceptionally helpful and knowledgeable advice without any pressure to make decisions. People also really appreciate the prompt and efficient delivery service, noting that friendly delivery teams arrive right on schedule. Consumers are extremely satisfied with the high quality and overall comfort of the new beds and mattresses. Some reviewers were not happy with delivery complications, mentioning frustrating instances where packages were unfortunately sent to the incorrect address. A few other people also encountered unexpected problems with damaged goods or missing components upon their initial arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders often arrive on time or even... See more

Product

Customers consistently note positive experiences with product, highlighting comfortable mattresses and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing store assistants and delivery teams... See more

Service

Users describe positive interactions with service, highlighting knowledgeable assistants and helpful store... See more

Quality

Consumers find quality to be positive, highlighting super comfortable mattresses and well-made beds at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given good advice, from a very knowledgeable store manager. With information to hand, we were left to try different make/and models to suit our needs, with no pressure to make any decision... See more

Company replied

Rated 5 out of 5 stars

Excellent quality mattress. Would have liked my old mattress taken away but not an option even after speaking to customer services so just make sure you're aware of that. I'm having to wait a long... See more

Company replied

Rated 5 out of 5 stars

Excellent value, fast delivery by very efficient team, who arrived very promptly & took the old mattress away. Very comfortable new mattress which has improved our quality of sleep no end. 10/10 thank... See more

Rated 5 out of 5 stars

Helpful but not pushy when we bought bed and it arrived when they said it would ,the delivery men having messaged me previous day giving me a two hour slot. Brandon and Andy were courteous efficien... See more

Company replied



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(66,386)

6,197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery guys were great

I ordered a new mattress, there was a lot of choice at various different price ranges. Delivery was easy to arrange and it came when planned. The delivery guys, Brandon and Callum were very helpful amd friendly and took the very heavy old mattress from the bedroom and put the new one in. Great service . 2nd time I have used rhis company and would use again.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Tried Hypnos mattress in store

Tried Hypnos mattress in store. Bought it delivered it all straightforward although felt buying the mattress cover so I could take advantage of their 60 day trial seemed bittersweet. Still Hypnos & Mattressman gets 5 stars.

5 August 2026
Rated 5 out of 5 stars

Neil was absolutely brilliant

Neil was absolutely brilliant - polite, courteous and very helpful - the whole experience with the Mattressman has been fantastic from ordering in the shop to delivery will definitely be shopping with them again

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great mattress!

Great website which made finding the perfect mattress and good to read all the reviews so I could make the right choice. Good communication throughout and quick delivery with easy to follow instructions including a handy tool to carefully remove the plastic wrapping without damaging the mattress. My son loves it!

10 August 2026
Rated 4 out of 5 stars

Great items & delivery but refused cashback

Lovely items... As described. Good communication and delivery.

Only complaint is that they refused my Topcashback due to a technical error...frustrating when making a big purchase and taking cashback into consideration when deciding where to buy. Should have done it as good will gesture. Won't buy again out of principle.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

North Walsham showroom is great with very helpful manager

Right from the help we had in North Walsham showroom, through to delivery, unpacking and taking away our old mattress,the guys couldn't have been better. Karl and Andy were kind, quick and efficient. Would definitely recommend and use this company again. Did everything they said they would do and more. Thank you, Sue and Mick.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Mattress never arrived

We ordered a mattress and were told it was being delivered this morning in time for the arrival of our holiday let guests on Saturday.
Took time off to receive it, only to be informed AFTER the delivery time that it wasn't in stock.

The gentleman at the Dereham branch has done his best to provide a solution, unlike customer service who contacted me this morning who offered absolutely no resolution beyond a shrug.

BTW We also signed up to the newsletter to obtain the promised £25 discount code. We received nothing.

Not impressed

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault the service and very pleased with the service

Ordered the mattress and it was delivered next day, so great delivery.
Price was very competitive and I’m delighted with the mattress I bought. It’s firmer than my previous one but I’d bought a mattress topper for it to give it a more comfortable feel but also wanted a mattress than helped my back pain.
Not an expensive mattress by any means but it’s a Silentnight brand so should still be good quality. I’ve tried memory foam ones but I tended to find they sloped as I always used the same side and in my older years getting out of bed was more difficult as they sink in when you push yourself up.
So no complaints whatsoever. Easy to order web page, good price, tracking number, good product, and to deliver it from Norwich to near Edinburgh and receive it the next morning in the time frame given was great. Driver delivered it to my front door and left it in my hallway. Very polite and helpful.
I could have taken up their offer to send it back after a year but you needed to purchase a mattress cover. I already have a couple and had preordered a mattress topper to ensure it would be comfortable but still keep the firmness I wanted as I suffer from back pain and a softer mattress makes it worse.
I was happy with the price and it was the least expensive of all the other companies I checked and free delivery.
So a well deserved 5*.

11 August 2026
Rated 5 out of 5 stars

Good medium mattrass

The mattrass was delivered within 2 days of ordering. There was plenty of choice as to type.
The mattrass is very thick and was described as medium to firm. I find it more on the medium side. There is no rolling when turning over .

7 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look