I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
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See what reviewers are saying
I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
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I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
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I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from MASKATEER
What an amazing review! Thank you so much Marija! x
Reply from MASKATEER
Thank you Tijana for the amazing review! :)
Reply from MASKATEER
Hi Marina, thank you for the great review. regards, The MASKATEER Team
The waist trainers are too small
I love everything about the delivery and it came so fast. I love the quality of the waist trainers but they are too small to wear and they are not stretchy😏 I can still recommend it for you all👍🏾
23 May 2025
Reply from MASKATEER
Hi Jessica, thank you for your review. Please note that our USP is high-compression shapewear and that we have 13 sizes to chose from. Contact our support team for advice on sizing.
The product I bought broke after 3bas…
The product I bought broke after 3 months and doesn't have the same function, and a replacement is not an option!
24 May 2025
Reply from MASKATEER
Hi Milica, We're sorry to hear that you're still feeling dissatisfied. Please don't hesitate to contact our Support Team so we can explore any further assistance we may be able to provide.
We’d also like to note that your original order included a request for a size replacement, which we fulfilled promptly and without issue.
EveAnd the most important ia that how it works,I order one size less, month after 🥳rything was perfect
Everything was perfect. From communication to receiving order.
I didn't know which size to choose, so they helped about that too. And it was really quick on my address ☺️
And the most important ia that how it works,I order one size less, month after 🥳
13 March 2025
Reply from MASKATEER
Hi Jovana, thanks for the great review. It's great that you are seeing the benefits straight away.
Reply from MASKATEER
Dear Pauline, thanks so much for your kind review. We are so happy you enjoyed our service and products. Have a great 2025!
When I buy second time my waist…
When I buy second time my waist trainer, i need to change it becuse the size was to small, and the return shipping was too expensive( almost 40 euro) so i didnt buy it then becuse in my opionion thats not fair, becuse they have strange return policy, you must order new one and pay return costs...
13 November 2024
Unprompted review
Reply from MASKATEER
Dear Manuela, our return policy is standard practice across the industry for shapewear and lingerie clothing and "not strange" as you state in your review, nonetheless we are sad you feel this way, because every customer is important to us. We will review the policy again but we are sad that you rated us lowly based on the fact that you had to pay to return your item. If you had contacted support we could have advised you to use cheaper carriers. We take pride in our excellent customer service and even complaint is one too many. Best regards, The MASKASTEER Team :)
MONOCHROME Dark Nude Waist Trainer
MONOCHROME Dark Nude Waist Trainer
So good, great and straigt material.
Help with pain in back.
Every women need this 😁
19 February 2024
Unprompted review
Reply from MASKATEER
Dear Marija, thank you for the great review and welcome to the MASKATEER family! :)
Reply from MASKATEER
Awww thank you so much for your lovely review Ana. x
Forever Obsessed
I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely!
Customer service is always amazing and every product I’ve bought from them has always been very durable and extremely good quality.
I will forever be obsessed with Maskateer!!!
2 August 2024
Reply from MASKATEER
Hi Florentine, thank you so much for your amazing review and kind words. We are proud to have a customer like you for almost 10 years and will continue to support you, and to produce the quality you have become used to. Thanks, The MAKATEER Team :)
I am very satisfied… Honestly I didn’t…
I am very satisfied… Honestly I didn’t expect this but this maskateer waist trainers is amazing…
27 May 2024
Reply from MASKATEER
Hi Bojana, we are so happy to hear that you are extremely satisfied and think our waist trainers are amazing. x
The communication with the sales expert…
The communication with the sales expert was more than proffesional. They were there thru the whole journey and I'm thank full. The models and the materials of the waist trainers are extremly good, fit great to your body and can not feel them while preforming the everyday operations.
4 June 2024
Reply from MASKATEER
Thank you for the amazing review Vlatka. x
We try our best to offer the highest quality products with good customer service, and it's great to get noticed for this.
Reply from MASKATEER
Thank you so much Milica for your lovely review and for recognising the effort we put in to serving our clients the best we can.
I love my new maskateer waist trainer
I love my new maskateer waist trainer, I have been ordering slim tum Aeros and Originals from Australia for the past 18 months ( I live in the UK ) and I can honestly say that my new maskateer is of better quality, super comfortable and snatches me like a dream. I initially ordered too small, masketeer accepted my return and refunded me within days. Will definitely re purchase.
27 May 2024
Reply from MASKATEER
Hi Andrea, thank you so much for your comments and kind words. We thrive on making our customers happy and satisfied.
I love this brand, please fix the delivery time
I love this brand, I just would wish they would fix their delivery time. Impossible to wait almost 2 months for my order.
I’m customer from very much of their start and this has never happened to me.
The customer service was very lovely & communicated well.
Happy to have my belt!!! Thank you:)
7 May 2024
Reply from MASKATEER
Hi Karolina, thank you for your kind words, and it is our pleasure to have you as one of our good customers. In terms of the delay on this occasion, your purchase was on a special sales promotion with an incredible discount and a delivery term of 6 weeks, hence the wait on this occasion. Delivery times a re back to normal and swift now. Many thanks, MASKATEER Team x
Very bad experience
Very bad experience. Shame on a company like this. It says they are doing refunds. Actually they don't.
They do not accept criticism. And they don't want to understand that neither S nor M fits the client and that maybe it's their fault or the factory's.
17 April 2024
Reply from MASKATEER
Thank you Kristina for your review. We thrive on happy customers.
I love ❤️ ❤️❤️❤️❤️❤️❤️❤️
24 January 2024
Reply from MASKATEER
Thank you for your lovely review Varvara!
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