Marks Electrical Reviews 

118,401
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 17,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward ordering process and the convenience of next-day delivery. Many praise the delivery service for its efficiency, punctuality, and consistent updates. Reviewers consistently commend the staff, especially the delivery teams, for their professionalism, helpfulness, and friendly demeanor, often assisting with installation or removal of old appliances. However, some customers also noted issues with product quality, reporting appliances that were faulty upon arrival or shortly after purchase. Additionally, a few people mentioned dissatisfaction with delivery experiences, citing instances where items were left curbside, delivery slots were missed, or communication about delays was unclear.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the delivery teams for being friendly,... See more

Service

Consumers generally report positive experiences with the service, often describing it as first-class,... See more

Product

Users describe positive interactions with product, often highlighting the quality and competitive pricing of... See more

Order

Customers had positive experiences with order, praising the ease of the online ordering process and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order/very easy to do, great to be able to have next-day delivery, very good tracking, and the happiest delivery I've experienced ... Mark was so funny, as well as him knowing his stuff and doin... See more

Company replied

Rated 5 out of 5 stars

Amazing! The best electrical retailer in the UK! Great prices, great correspondence, amazing delivery service. I cannot fault anything that Marks Electrical did one bit. They have their own delivery t... See more

Company replied

Rated 5 out of 5 stars

Lovely drivers ( Mickey and Mike) very helpful despite the fact that Marks didn't give them the right info to say that despite us having Marks Plus membership, removal of our old machines was include... See more

Company replied

Rated 5 out of 5 stars

I ordered a Fridge Freezer, it was delivered the next day within the time slot that was given. The delivery men were great they were really careful when unloading it from the van and bringing it down... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

118K reviews

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Asks customers to review

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4.8

All reviews

(118,401)

16,787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a cooker

Bought a cooker , delivered on day planned even though there had been a delay beyond their control I was kept informed so knew exactly what was happening so none of this waiting round all day wandering . Have used before and will use again when needed as price was best I could find too . Thanks guys

22 June 2026
Unprompted review
Rated 5 out of 5 stars

SO-528195

SO-528195
Fantastic delivery service by Matt and Corey. What a great couple of lads. Phoned me half hour before my delivery to let me know when they would be here. Used the trolley to get my washing machine over the door steps and placed the machine exactly where I wanted without any issues.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great prices

Very competitively priced,great delivery staff with a choice of delivery days,good customer service kept well informed of delivery time,would definitely buy again from Marks electrical

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

First time ordering from here and I was extremely impressed, next day delivery, great prices and both of the delivery men (Corey and Matt) were really friendly and helpful. 5* service all round, thanks guys 😊

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great choices and good value

The whole process from order to delivery was easy and hassle free, the website is clear and easy to use, there is good information to allow you to make an informrd choice, and the delivery was first rate.
I have used Marks before and would not hesitate to do so again

27 February 2026
Rated 1 out of 5 stars

Pretty poor first experience with Marks…

Pretty poor first experience with Marks Electrical. Our fridge did arrive on time but had been "squeezed" by a machine on both of the doors which had caused very obvious damage. The fridge had to be returned as LG don't replace doors on fridge freezers, which was understandable as we didn't want the damaged fridge. The delivery guys took our old broken fridge, so we now was stuck without any fridge freezer. The company had no similar machines so we had to ask for a full refund and buy another one from AO. Unfortunately we had paid outright for our fridge and now are in debt to order the second one expecting the refund asap. 5 days later and we still don't have our money back (they did say up to one week) but this is very frustrating after being let down and now having to wait for our money to be returned. I feel this is something that should be prioritised in this situation.

11 July 2026

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