Marks Electrical Reviews 116,266

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the helpfulness and professionalism of the delivery staff who often go above and beyond to ensure items are handled with care and installed efficiently. Many appreciate the clear communication regarding delivery times and updates, making the entire process smooth and easy from ordering to receiving the product. The overall service, including competitive pricing and the quality of products, is frequently described as outstanding, with many consumers expressing their intent to purchase again. However, some people mentioned issues with delivery communication, experiencing unexpected delays or changes to their scheduled time slots. A few other people also felt that customer service was unhelpful or rude when addressing concerns, particularly regarding product defects or returns.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and amazing... See more

Product

Reviewers highlight positive aspects of product, often finding the exact item they wanted at a cheaper price... See more

Order

Users describe positive interactions with order, highlighting the ease and smoothness of the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything arrived as expected and the delivery guys were really helpful and careful with the large sized and heavy items. The prices were very competitive. We are in the process of having a new kitch... See more

Company replied

Rated 5 out of 5 stars

Amazing service and value. Changed delivery time with no problems at all. The delivery/fitting team were extremely pleasant and helpful even when there was a slight issue with the location. The onl... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Our American fridge freezer had died and we needed a replacement . This company offered the best deal and delivered on a bank holiday. The 2 men from the company who delivered , In... See more

Company replied

Rated 5 out of 5 stars

Today we had a Hisense fridge freezer delivered and the delivery guys went above and beyond for us, rather than bring it to the front of the house to have to manoeuvre it through 3 different rooms the... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

116K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Delivery guys were friendly and…

Delivery guys were friendly and helpful, also provided top tips 😃

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so glad our team was friendly and helpful, and provided great tips!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great customer service

Great customer service, from order placed to delivery!! Keep it up Marks electrical

1 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy to hear you received great customer service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Installation of washing machine

Installation of washing machine, all went smoothly on time and very helpful.

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your feedback! We're glad your washing machine installation was smooth and helpful.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Highly recommend!!

Great service! Easy to order, good price and excellent delivery service from two very professional gents. Highly recommend!!

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our service great, easy to order, well-priced, and enjoyed our excellent delivery!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Mosh and Rich went above and beyond to…

Mosh and Rich went above and beyond to get my fridge to me and although it was late due to circumstances beyond the firms control they stayed late to get my order to me … the customer comms were great from driver support and the firm is very good to deal with

1 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear our team went above and beyond to deliver your fridge. We appreciate your kind words about our communication and service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Very efficient company

Very efficient company. The Lads who came to fit and take away my old washing machine where very polite and efficient the company should be very proud of their staff.
All done and dusted within an hour.Would highly recommend.

2 June 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your wonderful feedback and 5-star rating! We're delighted to hear about our efficient service and polite team. We're glad everything was completed quickly.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivery was quick and easy.

Delivery was quick and easy.
I had a good amount of notice and polite delivery men.

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy your delivery was quick and our team was polite.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Good afternoon,

thank you for taking time to review our service and we are pleased to hear you are happy and the delivery went well. We hope you will use our services again.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent service with five stars 🌟

Excellent service with five stars 🌟

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your kind words and the five-star rating! We're delighted you enjoyed our service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery, time slot sent the night before and delivery driver called 45 minutes before arriving. Both very friendly and helpful. Easy to order online and arrived within 2 working days. Product was well packaged, great value for money. Would highly recommend.

1 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your brilliant delivery experience and how helpful our team was. We're glad you found ordering easy and the product well-packaged. Thank you for your recommendation!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Super efficient and helpful

Super efficient and helpful. In and out in minutes, brilliant service. Would highly recommend for service and price.

1 June 2026
Marks Electrical logo

Reply from Marks Electrical

We're so happy you found our service efficient and helpful! We appreciate your kind words and recommendation.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivery was superb

Delivery was superb, straight to garage door. No fuss. Staff brilliant, friendly

2 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted our delivery was superb and our staff were brilliant and friendly. Thank you!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

25 April 2026
Marks Electrical logo

Reply from Marks Electrical

We truly appreciate your kind words and positive feedback.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivered quickly and very friendly to…

Delivered quickly and very friendly to deal with

1 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy your delivery was quick and friendly.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very impressed

1 June 2026
Marks Electrical logo

Reply from Marks Electrical

We are delighted you were impressed with our excellent service. Thank you for your kind words.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Baz and Lee stellar service

Baz and Lee, the delivery team, went above and beyond to help getting the large fridge freezer in our little house down a couple steps and an awkward fit into the kitchen. Cannot recommend marks electrical enough after these guys' effort getting the appliance in place and advice on installing. Many thanks.

1 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear our delivery team went above and beyond to ensure your appliance was perfectly placed. We appreciate your kind recommendation and their effort!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish.
The 2 Guys Craig & Evevett were very professional and helpful, would definitely recommend Marks Electrical.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you received amazing service from our professional and helpful team. Thank you for your

recommendation!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great service and delivery from marks electrical

Great service from marks electrical. Initially I missed the recycling of my old product as I didn’t choose it on my order form. Quick phone call and it was all sorted. Delivery was great, the two chaps were excellent and it was also nice to see both of them with a smile on their face as well.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're happy to hear that we could sort out the recycling of your old product and that our delivery team provided excellent service with a smile. Thank you for sharing your experience.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delighted with our order

Delighted with our order. Competitive price, prompt delivery and good communication throughout.

27 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy you had a great experience with us.

Kind regards
Marks Electrical Customer Service Team

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