Marks and Spencer Reviews 

Sorry to have to write this review

I entered the building at around 17:55

And the security personnel with the turban told me to leave right away as they are closing shop. (Bear in mind i was already inside the building)

But i could see other customers still shopping,

And i checked with another M&S security personnel and i was told i could carry on shopping

The first guy was extremely rude and unprofessional and certainly does not paint the company in the best light

I recently bought 3 of Marks & Spencer’s nutrient dense meals as I was feeling a bit lazy, well they were awful so bland & all tasted the same. Never again, yuk!

We went to the M&S cafe at cribbs causeway this morning 17thJune 2026, we were looking at the menu, a lady called Clara greeted us, she was happy polite and helpful, she told us there was no butter, and that we would have to have Flora margarine, I then asked if I would be able to order a bacon or sausage sandwich with no spread, as I don’t eat margarine. She Clara the staff won’t do that, they will put the spread on it. Unfortunately we disused we would leave, Clara was very apologetic, we reassured her that the problem was not hers, and we thanked her for her service, so this review is about Clara, a great ambassador for M&S, we need more Clara’s in this world.10out of ten Clare. The shame is that the staff would but margarine in a sandwich that was not wanted, shame on you M&S

I always shop at M & S, online and in store. The quality of there food is top quality and their Gluten Free options are a life saver. Literally! Of course Home and Fashion are a must and this seasons ladies wear is fantastic. Beautiful styling and very good quality. I would like to say 'Thank you M & S' for the Birthday gift(I chose Sparkling Rose) and today I received a lovely surprise of sweeties,hand cream and a shopping bag to say Thank you for being a good customer. It made my day!

A young man called Cullum, we called him smiley, most pleasant and helpful, making shopping at the food hall a joy. Congratulations to Marks and Spencer for having such a lovely man on the team. (Western Road, Brighton)

I can’t complain about this staple on the high street. The quality and price is excellent. Not a big fan of the new Sparks though but I am a big fan of marks. Refunds are instant. Staff are amazing.

Really sorry to be writing this. Had given up on buying on line with M&S as website is so poor to navigate with glitches issues etc constantly but finally got payment and it wouldn’t accept PayPal ( my problem apparently according to M&S - not theirs 🙄, of course) and then I assume payment was taken , nothing confirmed on webpage and no email since. Suppose to be for delivery tomorrow.

Just about given up on the "sparks" rewards scheme. I've tried numerous times to change my password, but the system never accepts my new one. I just get a message: "failed to verify guest token". Even worse, nobody answers e-mails, or they get returned to my inbox. Phone calls are also a waste of time, as they're only interested if you've actually placed an order. They've just lost another customer....

I bought a top of the range bed set (duvet cover and pillow cases) and matching sheet. After washing the bed set the duvet cover seam was coming apart so I returned it and got a replacement. The same problem occurred with the replacement. M&S are happy to refund this bed set so that I can get a replacement but they don’t do this colour any more so if I bought a new bed set I’d have to get a new sheet too. They won’t refund the sheet I have because “there’s nothing wrong with it”. I don’t see why I should be out of pocket because their goods are faulty. I expected better from M&S.

Purchased shoes in March 2026 but not worn until recent holiday in June 2026. Half way through holiday both shoes became unwearable as side stitching had become detached.
Returned to store on 15th June and was greeted by 2 really helpful assistants on the returns desk Meadowhall Sheffield - Donna and Ifsal. Refunded my purchase without any hassle.

My order is delayed twice and I still haven't got it.

Why do you use Evri? It's rubbish!

Bought a melton Mowbray pork pie at Charlton branch.
Won’t be getting another. A very dry pie, no jelly and no taste in the pork, definitely has nothing going for it at all

Went baby shopping to M&S Braehead yesterday what a big disappointment the baby department was a disaster couldn’t even buy a pack of baby grows nothing on the shelves hav they decided to stop selling baby clothes?? They used to hav a fabulous baby department. Very disappointing..

What has happened to M&S? After purchasing 3 cushions I ordered a further cushion. The address for some reason defaulted to Jersey. I spent ages on the phone, 3+ emails to them and told it was sorted, to then receive a notification saying order cancelled and is now out of stock and it will be 7 days for them to refund. Disgusting service from what used to be a quality retailer. Their customer service are just robots and obviously just want you off the phone and to give you an answer to satisfy you to then follow up with an email with a no return email address.

Just tried to use the electronic card again and again it will not load. No point in having the card. Will stick to Waitrose they are interested in my custom

I visited the food hall in Plymouth recently at Derriford Retail Park.
I found the staff very helpful and knowledgeable. Babs was really helpful in choosing a surprise meal for my wife.
My wife loved the meal.
Thanks again.

I have always associated Marks and Spencer with quality products and good customer service and have previously been pleased with online orders. However, my recent experience was a nightmare.

23rd May I place an online order for three items - perfume, slippers and the classic M&S beauty bag. The slippers and the perfume arrive no problem, but I receive notification the beauty bag is delayed. Not a problem, but then I receive no further updates.

2nd June I contact customer service. The gentleman I deal with, Norman, is helpful. He apologises and offers to reorder or refund. I ask for a reorder. He spends time checking there is stock then puts the order through. I receive email confirmation and this has reverted from Keri to "Cheryl". On my order history I once sent flowers to a friend called Cheryl and it seemed to have pulled info from that. As the delivery address is correct, I don't worry.

6th June I receive another email to "Cheryl" apologising that the order has to be cancelled. They will be refunding me. Apparently the amount they will be sending is £0.00. Not the £40.00 I paid.

I can only assume their system has picked up the replacement order, which of course I wasn't charged for. I try to call customer service and end up sitting in a queue. Eventually I give up and email them instead, simply wanting to check they will be refunding the £40. I also express my annoyance that the order was cancelled when they've my money for two weeks!

8th June I receive a reply from Gabriela. She understands my frustration, but can't deal with me. She needs to speak to "Cheryl". This is despite the original order coming from my account, to my email address and being paid for by me. I email back and explain "Cheryl" is a lady I once sent flowers to and I don't understand why they suddenly have her as the main contact on my account when I have never had problems on any previous orders.

9th June I receive a phone call from Rasheda. She is apologetic and processes the refund.

13th June Marks and Spencer contact me at my email address and ask "Cheryl" to review her M&S beauty bag!

Nothing like adding insult to injury, is there?

Ordered faux leather jacket yesterday for next day delivery it indeed arrived thought I could wear it it has the huge security button tab attached at huge inconvenience I have to take it miles away as two local stores have closed in Neath and Swansea before I can wear it , disappointed to say the least . Please double check all that leaves warehouse .Unable to contact online.Also there was NO invoice in the parcel there was a smaller item that was with it i also ordered .Shall be taking my phone and emails with me really upset about this as I am disabled .

I visited marks and Spencer in Harrow and Bina was very helpful and friendly in helping me find an item
Thank you,Marks and Spencer for a lovely shopping Experience in your Store in Harrow,and Big Thank you to Bina for being so Helpful and Friendly.👍

In Union Square, Aberdeen. Round about midday tried to buy Raspberry and Chocolate Cookies which I specifically journeyed into town to purchase, to be told abruptly they were sold out. I could see loads of white and milk chocolate cookies cooling on racks waiting to be packaged which are obviously more popular and sell better. Disappointed that they are not interested in keeping a check on other less popular flavours and baking more of these at the start of the day so they are not sold out before prime time on a Saturday.