MarineTraffic Reviews 

82
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were let down by their experience overall. Many people found the app and its user experience significantly worsened after recent updates, becoming difficult to use and losing its professional quality. Customers reported the new version is clunky, lacks essential features, and often does not function as expected, leading to widespread dissatisfaction and intentions to switch to alternatives. However, some customers mentioned the app was previously excellent, professional, clear, and easy to use for many years. They had enjoyed the older version, finding it very useful and reliable before the changes. This contrast highlights the disappointment caused by the recent upgrade, which many feel destroyed a once well-regarded tool.

What people talk about most

Application

Clients share widespread dissatisfaction with the app, particularly after recent updates, which many feel... See more

User experience

Customers consistently note negative experiences with user experience, with many expressing disappointment... See more

Website

Consumers find the website to be negative, with many expressing disappointment over recent updates that have... See more

Upgrade

Reviewers express widespread dissatisfaction with recent upgrades and updates, with many finding the new... See more

Product

Customers had negative experiences with the product, with many expressing that it is now unusable and a huge... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used this app for many years. Nice marine style layout, easy to work with and obtain details. The latest update is a total disaster also posted by many on other download sites. A very poor standard re... See more

Rated 1 out of 5 stars

Since being taken over by Kpler Marine Traffic has been destroyed. It was my goto App. It is now third rate. If you want to follow cruises use cruisemapper.com. It's brilliant.(their app is not so... See more

Rated 1 out of 5 stars

What a terrible new app ; agreeing what everyone else are saying. Even making you pay for a inferior app.I’m finishing when the free trial ends.Why change when all working well on the old app

Rated 1 out of 5 stars

What used to be a fantastic app has been completely ruined after the recent update. Please return it to the original before people delete & go elsewhere !!!!


Company details

  1. Boat Dealer

Information provided by various external sources

Vessel positions tracking based on AIS data. Real-time ship locations and port arrivals departures


Contact info

1.4

Bad

TrustScore 1.5 out of 5

82 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(82)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless and unprofessional

Something changed Dec 2023 and our working paid for service stopped working. After over a month of dealing with a useless support agent who just kept saying it was technical and hard, I was forwarded to a sales agent for a sales discussion. I absolutely DO NOT recommend doing business with this company.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

When the sea was blue...

According to marinetraffic notifications, they've changed their IT, now being enhanced by kpler ltd? I wish they hadn't because we have a completely different plan, vessels, maps, colours etc, why change a perfectly good website, leading now to confusion and error for the user. PLEASE return to tried tested original format? I'm more inclined now to be using the alternative but inferior vesselfinder website.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not recommend this company.

I have been using the service for about a year. We were using the Containers Tracking API service. They have been acquired from another company. They stop our services without information us. removing our price plan. Now I have to pay more than double or find another solution. It was extremely unprofessional to change the floor on us. I do not recommend to anyone.

24 October 2023
Unprompted review
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