I have used several mapping services, but MapServe is by far the most intuitive. The website is straightforward to navigate, and I was able to find and download the exact OS maps I needed in minutes.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a professional user I find the website easy to use and the pricing for plans is competitive in dwg/dxf format. The company is also prepared to partially refund user error when the wrong basket icon... See more
Company replied
The service Mapserve provides is quick, efficient and reasonably priced. Their web site is easy to navigate with the cost immediately shown as the desired map is selected. It only takes a couple of mi... See more
Company replied
I am a planning consultant and very often need os based scale plans for clients and to submit as part of a formal planning application. MapServe provide this at very reasonable cost and quickly no fus... See more
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Company details
Written by the company
The most detailed and best designed professional maps whilst offering them at prices far lower than most. Used by 1,000's of architects, surveyors, developers, traffic management companies and many others, Mapserve is one of the UK's most popular professional mapping services."
Contact info
Passinc Ltd, 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, London, United Kingdom
- 0330 133 3850
- support@mapserve.co.uk
- www.mapserve.co.uk
4.6
Excellent
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Easy to get the OS Maps for my…
Very Easy to get the OS Maps for my Base Layer on Topographical survey. Delivered to Inbox immediately, thanks Mapserve.
7 July 2025
Unprompted review
Reply from MapServe®
Thanks for the great feedback. We're glad the OS Maps arrived instantly and fit seamlessly into your topographical survey workflow — exactly what we built MapServe for.
– Team MapServe
Reply from MapServe®
Thank you for the review. We're happy to hear the process was smooth and hassle-free from start to payment — simplicity matters.
– Team MapServe
Highly recommended
I have used numerous map providers for planning maps etc. Mapserve prices are competitive and they have the best layer management. Even the least expensive maps have clear layers that can be easily controlled in various programmes (graphic overrides in Revit for instance).
I highly recommend.
13 June 2025
Unprompted review
Reply from MapServe®
Thank you for the great review and your recommendation. We're pleased to hear that our pricing and layer management stand out — especially in workflows like Revit where control and clarity matter. We appreciate your continued use of MapServe.
– Team MapServe
I like the simplicity of using…
I like the simplicity of using Mapserve. The plans can be obtained in different formats which can be really useful. I also like the option to add data according to the final use of the plan. It is so easy to use a child could do it.
28 May 2025
Unprompted review
Reply from MapServe®
Thank you for the positive feedback. We're glad to hear that the simplicity, range of formats, and ability to tailor data to the plan's final use have been useful to you. Making the service easy and intuitive is exactly what we aim for.
– Team MapServe
Ease of Use
Having previously been a user of Promap we have experienced a much quicker and easier way of obtaining the necessary dxf file for our projects using Mapserve. There is no need to go anywhere else for your digital mapping needs.
28 May 2025
Unprompted review
Reply from MapServe®
Thank you for the great review. It's fantastic to hear that you've found MapServe quicker and easier to use than Promap, especially when it comes to obtaining DXF files for your projects. We’re glad to be your go-to for digital mapping.
– Team MapServe
I find the Mapserve digital extracts…
I find the Mapserve digital extracts very useful with the Lidar Levels. A lot of planning applications have to be submitted with an existing / proposed level and it avoids getting a Topo saving time & money.
9 June 2025
Unprompted review
Reply from MapServe®
Thank you for the feedback. We're pleased to hear that the LiDAR level data has been useful for your planning applications. Helping you save time is exactly the kind of efficiency we aim to provide.
– Team MapServe
Reply from MapServe®
Hi,
Thanks for your review! We're glad you found the service straightforward and appreciated the range of options.
Best regards,
The MapServe Team
Very expensive
20 February 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback. We aim to provide high-quality, licensed mapping directly from Ordnance Survey, which does carry fixed costs. That said, we’re always looking at ways to offer the best possible value. If you have specific needs or concerns, feel free to contact us at support@mapserve.co.uk — we’d be happy to assist.
Best regards,
The MapServe Team
Instant downloads
Instant downloads, easy and simple to navigate website, options for additional information, good value for money
19 February 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for the great feedback! We're really pleased to hear you found the site easy to use and good value and that the instant downloads and extra options were helpful.
Best regards,
The MapServe Team
Easy to Use
Used a few different platforms over the years, but this site offers a simple process, that I can dip in and out of as needed. Easy to use and cost effective.
20 February 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your review! We're really glad to hear you've found our platform simple, flexible, and cost-effective—especially compared to others you've used. We appreciate you choosing us and hope to keep making the process even smoother.
Best regards,
The MapServe Team
Great service
Couldn’t be easier to navigate through the process to identify the site in question.
With the options of ‘extras’ make this website more appealing than the others on the market.
Keep up the great work.
16 February 2025
Unprompted review
Reply from MapServe®
Hi,
Thank you for the great feedback! We're really pleased to hear you found the process easy to navigate and that the extra options added value. We appreciate your support and will definitely keep working to improve even further.
Best regards,
The MapServe Team
Simple to order
Simple to order, plenty of options. It would be helpful though if the selected drawn area represented the maximum area for the price band.
12 February 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We’re glad to hear you found the ordering process straightforward and appreciated the range of options. We also take your point about the drawn area and price bands — that's helpful input, and we’ll pass it on to our development team for review.
Best regards,
The MapServe Team
Easy to use and good customer service
Easy to use and good customer service if you have any questions - I'd highly recommend MapServe.
31 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks so much for the kind words and recommendation! We're really pleased to hear you found the site easy to use and had a positive experience with our customer service.
Best regards,
The MapServe Team
MapServe is easy to use
MapServe is easy to use due to the simple navigation of the steps to find the site, identify the area required and purchase.
The options to add in additional requirements is also very useful and allows you to tailor the requirement for your specific project needs
27 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your great feedback! We're really pleased to hear that you find MapServe easy to use and that the step-by-step process works well for you. It’s also great to know the additional options are helping you tailor maps to your project needs.
Best regards,
The MapServe Team
Maps easy to download and understand
Maps easy to download and understand, good pricing.
28 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We're glad to hear you found the maps easy to download and understand, and that you're happy with the pricing.
Best regards,
The MapServe Team
The downloading of maps is a straigh…
The downloading of maps is a straigh forward operation and can be achieved quickly. The quality is also excellent. I have been using Map Serve daily for a couple of years and have had very few if any problems with delivery.
27 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thank you for your continued support and for taking the time to leave such positive feedback. We're really glad to hear the download process has been smooth and that you're happy with the quality and reliability. It's great to know MapServe has been a dependable tool in your daily work.
Best regards,
The MapServe Team
I wanted the map to be A4
I wanted the map to be A4, and I have no ideas what it is.
Its a png format. and I would rather it was JPeg or PDF.
23 January 2025
Unprompted review
Reply from MapServe®
Dear Harry,
Thanks for your feedback and sorry to hear you had issues with the format. We'd really like to help resolve this for you. Please get in touch with us at support@mapserve.co.uk and we’ll be happy to assist with getting the map in your preferred format and size.
Best regards,
The MapServe Team
Confusing interface, excellent value, great customer service
The user interface was a little confusing but the product quality and pricing was excellent. I contacted customer support and was very impressed by the promptness of reply and the outcome.
23 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks so much for your kind words and thoughtful feedback. We’re really glad to hear you were happy with the product quality, pricing, and our customer support. We also appreciate your comments on the user interface — we’re continuously working to improve the experience and feedback like yours is invaluable. If you have any further comments on this please share them with us at support@mapserve.co.uk
Thanks again for taking the time to share your experience!
Best regards,
The MapServe Team
Reply from MapServe®
Hi,
Thanks for your kind words! We're glad to hear you're happy with the service and pricing.
Best regards,
The MapServe Team
good price maps
good price maps, easy to work site and covers all areas and levels of detail i require
16 January 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We're pleased to hear you found the pricing fair and the site easy to use, and that it meets your needs in terms of coverage and detail.
Best regards,
The MapServe Team
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