Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music Store

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

I phoned Manns Music after a goggle…

I phoned Manns Music after a goggle search’ for a Washburn Acoustic Guitar’ and found these to be the cheapest available’ so gave them a call ‘ then proceeded to order from website’ the guitar arrived the next day ‘ the staff and delivery was excellent from start to finish and the guitar was perfect ready to play I could not ask for more

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great product but we nearly did not get…

Great product but we nearly did not get it. It was left on the door step of the front door facing a major in road. It had not been for a neighbour who took a photography we would not have got it. Worse the delivery company said it had been signed for but was not able to produce evidence. I was concerned that Manns music use the same delivery company I would not buy again. I am impressed to hear direct from Manna Music that they have been reviewing their agreements with their delivery companies - brilliant company

20 June 2025
Unprompted review
Mann's Music logo

Reply from Mann's Music

I share your frustrations but you have to realise that all courier companies are the same. We now use DHL and we pay for a signed delivery service but drivers from all couriers are only interested in leaving the parcel as quickly as possible and not doing their job properly. We are now moving to a new service where a code will be sent to the customer and this has to be given directly to the driver for the parcel to be handed over. Leaving neutral feedback for a small independent retailer is not going to improve the service couriers provide, you would have been better to leave your comments on the DHL trustpilot page.

Rated 5 out of 5 stars

Terrific experience

First time buying from Manns. Superb, first class experience. I Bought a Fender Acoustasonic Player Telecaster. Got my questions very quickly answered. Delivery was very fast - next day. Guitar arrived very well packaged. The guitar is stunning. The price was the best I could find. Really couldn't ask for anything more. Terrific experience. Thank you.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Bought my flamenco guitar from here. It's a beauty. Excellent sound. Hassle free service. Will most likely be back for other things at some point. Would highly recommend.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided, when I bought a discounted Fender FSR Princeton Amplifier recently. Item was despatched immediately and I got it within 2 days of purchase. Item was extremely well packed and of exceptionsl quality.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

All-round excellent service

Ordering online was straightforward. Response time excellent. My order, shipped using Royal Mail Track24 was with me the following day. Excellent service. The item I bought, a BOSS RV-200 Reverb pedal was very competitively priced: less than the advertised price of most other UK retailers I found through online search.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent servcie

We bought a ukulele and case for our son (May 2025) - excellent service, order was dispatched the next day and received 2 days later in perfect condition. And it was cheaper than any options on Amazon!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely no customer service

I prefer to shop in independent stores rather than on-line so drove circa 20 miles to Manns music in Colchester.
They had 3 staff that I could see working , one was with a customer, one was (I think eating) at a desk and the 3rd had been upstairs came down and then sat at a desk and went on the internet
No one said hi, no one asked me if they could help and no one (other than a customer that was in the shop, playing a guitar, who said someone will be here soon) acknowledged me in anyway.
After 8 1/2 minutes I left.
Pundits state that the high street is dead because of on-line shopping.
In this instance it’s lack of any service that prevented them making a sale.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Incorrect …

I took my 12 year old daughter to try some digital pianos. The shop assistant was very helpful and showed us which ones are suitable for her level and let her try them all out.
We decided on one, I asked for the details, the assistant went downstairs and came back with a piece of paper with the details including code, price, delivery charge, her name and shop phone number. I agreed, and they ordered the piano.
When the piano arrived nearly 2 weeks later, my daughter came home from school and announced that this is not the same piano that she tried in the shop, it was the model below and one that the shop assistant said wouldn't be suitable for her level.
I went to the shop in person to explain that it was the incorrect piano and that it wasn't the one we agreed on in the shop.
I received no apology and was actually made to feel like it was my fault the wrong one was ordered, like I know what their codes mean?
The one we actually wanted was an additional £400 more than the one that was delivered.
The shop offered to collect and order the correct one if I paid the full amount.
I found the same digital piano online for £150 cheaper. I asked if they could match that price and was laughed at, "it's not our fault! And we don't make much profit on them"
They have collected the piano and refunded our money, and I will order online from another supplier.
I'm bitterly disappointed by the lack of apology or acknowledgement of their error, the rudeness from them when I complained. Totally ruined the shop experience, I should have just bought online in the first place.

7 April 2025
Unprompted review

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