Mandarin Stone Reviews 1,514

The quality of the tiles was outstanding, well worth the money paid. Customer service was brilliant as well, I was helped by Molly who picked out colour matched grout and mastic for me and even manage... See more

Excellent customer service, friendly and helpful staff from showroom, head office and delivery driver we’re so happy with the quality of our beautiful bathroom tiles too. This isn’t the first time w... See more

Simply, fabulous products and outstanding customer service. Particular mention for Amy who went above and beyond overseeing my order during a house move. Started renovations and I wouldn’t buy my tile... See more

I had the pleasure of meeting Tammy at the Cardiff showroom last week. We are currently renovating our bathroom which is a daunting project that you want to do your best to get right. Tammy went throu... See more

I brought the Corinth tumbled travertine for a large kitchen floor. We went for the Bella opus arrangement. The larger squares are cut in half and quarters to make a pattern. However, if you cut a la... See more

The samples I ordered arrived and two were completely the wrong ones. Of course I called the head office, immediately, I received an apology and the correct ones were sent out the next day. It’s not t... See more

Staff in the Cardiff store were so helpful and made the whole experience 10x better! Michelle was great and an absolute delight to work with! Also, the tiles we bought were exactly what we wanted and... See more

Fabulous tiles for our new kitchen splash back at competitive price. Arrange for collection as I live 15 miles away avoiding delivery charges which for the small amount of tiles would have been 25%... See more

The tiles look fabulous on the wall and have received many compliments, so very glad I chose them. Didn't really interact with any members of staff as I had seen the tile in a window, found it in... See more

We dealt with the Tunbridge Wells store initially. The staff were very helpful and accommodating. We had an issue with some damaged tiles and their customer service was excellent and a replacement wa... See more

As someone who has never ordered something like this before I found the process super easy and staff helpful ready to answer my questions straight away The stone was great quality looking forward... See more

Wonderful, helpful service from everyone on site. They simply couldn't have done more for us, even working with our long deadlines and ensuring that we had the best deal, advice and guidance in every... See more

Loved the tiles after seeing them in Country Homes and Interiors magazine. Ordering on line was very easy and simple. The delivery was also no problem with a lovely lady in dispatch giving us a call t... See more

The tiles are great, however the customer service is severely lacking. I went into the Primrose Hill showroom to get samples, they were lovely and when I asked about returns, they said as long as unop... See more

We purchased Jaipur stone via the website after receiving a sample in the post. The stone is absolutely beautiful and was a great price. There were some damages due to the careless delivery company... See more

We're buying our first home, a stone terraced in glossop, and we were nervous about the thought of getting a limestone floor, as we'd heard mixed things about how to maintain them. We were greeted by... See more

We had ordered samples online which came quickly, but we had trouble choosing. We visited the Bristol showroom and the staff were so helpful, giving us ideas, putting colours together for the floor... See more

Professional through and through. Purchased Jaipur stone, I had delays with installation and they kindly kept it in their place untol it was all resolved. Good communication and delivery was spot on -... See more

We visited the showroom in Cheltenham and were welcomed by Jo who was extremely helpful in finding us the right tiles for our bathroom. We chose a natural stone which arrived on time and undamaged... See more

We have used Mandarin Stone on a number of occasions as the quality of their tiles & stone is outstanding. This time we ordered more limestone cobble stones which look stunning. Ordering is straightfo... See more

I rang Mandarin Stone to ask if it was possible to find a discontinued range. I spoke with Celeste, who was amazing from start to finish. She managed to source enough tiles to cover my needs. It has a... See more

I have been using Mandarin Stone for a while and have had such great service, this is online and in showroom. I have to say to speaking to a actual person on live chat makes such a difference... See more

Avoid buying online - misleading pictures and terrible returns policy. Disappointing. Ordered zellige tiles in 'ivory' online. The tiles that arrived are dark brown. The returns policy mak... See more

Lovely selection some of which are very reasonably priced. Nice showroom in Chalk Farm and lovely staff. They let you take samples for nothing , which I thought was civilized. The web site had really... See more

The team at Mandarin Stone were an absolutely joy to work with. Whether calling to request advice about their tiles, or visiting into the slab showroom in Monmouth and meeting the fabrication team (sh... See more

I am the world's worst customer. I needed a ton of help, my measurements kept changing, and I was in a huge rush to complete my kitchen project. Sam and the team from Mandarin Stone were diamond... See more

We ordered Soho matt tiles in the recent sale, and collected from the Monmouth warehouse. The collection staff were fantastic in assisting us to load, and the tiles are of lovely quality. We are extre... See more

Currently installing a patio. Disappointed that the Wexford buff tile is much more grey than I was expecting (and I did see it in store). It has some beige in it, but in natural lighting it isn’t the... See more

Third time ordering from this company and they have been nothing but exceptional. This time I was very undecided about which tiles I liked and I sent several emails asking for matching suggestions... See more

Excellent service - responsive support staff changed our delivery twice to fit in with our requests, politely and warmly going out of their way to accommodate our needs. The floor and wall tiles were... See more

I reached out for some advice for tiles for my new home and had a response from Luke Preedy, he went above and beyond to help me with my choices! I sent multiple emails (sorry for being annoying!!!) b... See more

We ordered just 7 tiles from Mandarin Stone’s outlet to complete a job in our family bathroom and they could not have been more helpful. So grateful to Ava Vaughn for all her assistance in sourcing t... See more

We went to the Wilmslow store and Charlotte was so informative and patient and helped us massively with different design options. Had such an easy experience that we decided never to order online agai... See more

Wonderful customer service! I ordered tiles from the Weybridge showroom and the marble for my vanity units from Mandarin Stone in Monmouth. All the staff including delivery drivers were incredibly hel... See more

We purchased tiles from their Outlet Unit in Monmouth. We received excellent service, with some useful advice. Communication was spot on. We will definitely consider these guys for any future purchas... See more

Tiles were not delivered in the day they were expected. No communication to make an alternative date, I had to chase.

Really great service from the team in Tunbridge Wells. Attentive and experienced advice. An excellent selection of tiles too, which really helps make that final decision great samples by post too!

Unfortunately, the quality of their tiles does not match their high prices. As soon as we began cutting them, we experienced over a 50% breakage rate. I contacted the customer service team to re... See more

Postage was £50 but tiles only £100. It would have been great to have more cost effective delivery options.

The service in your Petersfield store was excellent. The delivery of the tiles poor. I wasn’t excepting to have to carry all of them into my home as the delivery men wouldn’t oblige. You charge a high... See more

Great service from Chantal, even if we didn’t end up with the products we initially set out for, we were recommended some lovely alternatives that were in stock and would arrive within our tight deadl... See more

Very helpful. Unfortunately some of my tiles arrived cracked. I rang to explain, then communicated via email. They offered to replace or refund. Everyone I spoke to was very helpful - would recommend... See more

Tom was an absolute star - so helpful & hugely knowledgable - he was a dream to deal with & made the whole experience a pleasure. Super excited for our new marble bathrooms with our new beautiful Mand... See more

We visited the Wilmslow store last weekend and had a vague idea on what we wanted but Mandy really helped us pinpoint exact colour schemes and texture choice that would really suit our kitchen space.... See more

We’ve had a brilliant experience with Mandarin Stone from start to finish. The customer service has been consistently excellent - friendly, helpful and very knowledgeable. We don’t have a showr... See more

Beautiful tiles! Really happy with these, we got shades of salmon and look absolutely fab in our new bathroom, delivery and service prompt. Thank you!

Ordering was easy; we had received samples before hand. I had read about kerbside delivery, our delivery driver was local and really friendly- guess it depends on who you get but using a local comp co... See more

Super helpful in Fulham store and via email, love the new tiles just about to be fitted so can’t comment on use yet but I’m sure they will be great

Product great , easy to order but delivery v poor Gave a date that the transport company clearly never intended to meet as no pre notification did get email on the due date asking of could deliver... See more

Delay with delivery. The tiles are beautiful but the sizes were not uniform, so the tiler has to use varying amounts of grout which was quite noticeable on the walls

Easy to use website, extremely friendly and lovely ladies on the customer helpline plus a brilliant delivery guy with a motorised pallet truck. Top marks all round!!

I just wanted to say how grateful I am for the service I have received from Kristy Nicol. I have been a bit of a nightmare with adding to my order and chopping and changing but she has been so helpful... See more

Excellent customer service with Mandarin Stone, they are a company that can be trusted. I would highly recommend. The quality of the tiles are of a high standard & the samples are a true likeness.

Top notch support and customer service from the wonderful Harrogate team. Nikki couldn’t have been more welcoming and ultimately pointed us in the right direction with her recommendation of Piazza Amb... See more

Awful communication and customer service. Many tiles arrived chipped.

Terrible service from Weybridge branch ! Lied to on order and pushed from one person to another, still unresolved this is a true and honest account

I was quite daunted at the prospect of having a piece of marble fabricated for a bathroom vanity unit but Sophia from Mandarin Stone was exceptional throughout the whole process. She sent photos of th... See more

My experience with Mandarin Stone’s Fitz White Honed Marble Octagon tiles has been disappointing. Once the floor was fully laid (over electric underfloor heating) I found two sections where... See more