Stonesuperstore Reviews 184

Really good experience. I did check the reviews here before ordering, as I have had so many issues with companies selling similar products but being utterly chaotic. Not here. We needed the cob... See more

Absolutely fantastic. Very pleased with my porcelain tiles ie the Lunar Bianco Carved Stone Effect Porcelain 120 x 60 cm tiles. They look fantastic in my new bathroom. Great friendly service. My only... See more

We bought our kitchen/utility & toilet floor tiles from stone superstore. It was the only place I found that did imitation limestone floor tiles that actually look like limestone. They are perfect... See more

Brilliant customer service and products! Andrea in particular was so helpful for us as we had such a large order. Nothing request or question was a problem to her at all. She managed it perfectl... See more

I would love to have been able to enjoy my tiles but the samples took around a week to arrive with no priority option for delivery so we were unable to choose tiles from this retailer. The dispatch te... See more

Used this company before. Unfortunately on my latest order the tiles were delayed. I spoke to a lady on the phone who confirmed that they were in stock and I have gone to place the order and the lady... See more

Great prices on a huge range of products. I was initially concerned placing an order reading some of the reviews re delivery issues. But I found a paving slab for an amazing price, all aspects went... See more

I can highly recommend this company. Rebecca has been amazing throughout. My order was delivered on time but there were a few damages. Rebecca managed to resolve those issues swiftly & professionally.... See more

We've ordered tiles from Stone Superstore several times now, and every time the quality has been absolutely amazing. Their products have transformed our spaces, and we couldn't be happier with how eve... See more

Visited the Middleton warehouse to choose tiles for a fireplace hearth. Service was outstanding from beginning to end. Jamie, Andrea and the team were all extremely friendly and couldn’t do enough to... See more

Very good experiance. Samples when requested send out quickly and very good support from the sales team. Delivery arrived on time and as agreed making the whole experiance easy and efficient. Would... See more

From my first visit to the Wilmslow store and warehouse, the service has been excellent all round and certainly didn’t disappoint. The team are brilliant — responsive, helpful, and nothing is too... See more

Hugely impressed. I spoke to Rebecca on 2nd Sept to order some tiles which were showing as out of stock online. She checked and some were due shortly. As promised she sent me a link to pay as the bi... See more

We had a fantastic experience with Stonesuperstore. We visited the Wilmslow showroom (with our dog) and were warmly welcomed by the team. The staff were incredibly friendly, patient, and genuinely hel... See more

I visited the Wilmslow store and found a tile I loved. Ana was a huge help in placing the order and arranging collection for me. Everyone at the warehouse was super friendly and helpful when I went to... See more

Customer service has been absolutely out of this world from Jamie & the team. Had a slightly unusual order for a project and this was not a problem at all, in fact Jamie took the time to phone m... See more

We were very impressed with stone superstore. After looking at a huge variety of outdoor tiles online, we ordered some free samples which were delivered very quickly. We then decided we would like a c... See more

One tile we ordered was damaged, which can happen but Rebecca was fantastic in sorting a replacement as quickly as possible with no fuss. She was also good enough to help us choose the right grout to... See more

We were really impressed with Stone Superstore. Firstly we ordered samples online, free of charge, which arrived the next day. It was then easy to order our patio tiles over the phone. Mathew was real... See more

I spent hours trawling the internet for patio tiles and found an excellent selection at StoneSuperstore. I requested samples, which arrived promptly. The online ordering process was smooth and easy t... See more

We ordered a mixture of porcelain tiles and LVT flooring. The team were really helpful with advice on amounts to purchase as well as going the extra mile with a query I had about delivery. The product... See more

Friendly helpful staff and good quality limestone tiles. Arranged delivery to suit my timeline, delivery driver most helpful managing to get the tiles outside my house which I didn't expect. Unfo... See more

The girls in the shop in Wilmslow were very helpful without being pushy. Then Jamie was amazing handling the order and all my questions. The tiles are beautiful and under half the price of similar one... See more

I am very pleased with everything from the swift response to my initial (on-line) contact, the support with measurements and some very samples, right up to placing my order and delivery. The tiles fo... See more

Picked our tiles on line and then went to the store to see if they were as good as they appeared. Staff in showroom were great, showing us the tiles we picked and some others to compliment We... See more

Ordered 50m2 of large porcelain tiles. They arrived promptly and delivered by very professional courier. Despite having a gravel drive, the courier did his best to get them as close to the house as po... See more

Fantastic service . Visited the store in Winslow to look at some tiles in person . Ana was great , very informative and was happy to help us . We really enjoyed our experience and have ordered our bat... See more

What an amazing company to deal with. I only post a review for companies with 5 star performances. You only know how good a company is when things don't go to plan. Stone superstore went out of their... See more

From my very first contact with Stone Superstore through to delivery and aftercare, the service was absolutely impeccable. They sent me several free samples, and when the product I originally want... See more

Stonesuperstore, the showroom in Wilmslow, is stunning, and the staff are very helpful. I ordered very large porcelain tiles for a front pathway to my home .... I love them. When I ordered the w... See more

My experience with the Stone Superstore has been fantastic. In fact, the service all around has been superb. I saw a tile online and ordered a sample. I loved it. I didn’t need many, enough for... See more

Great quality tiles. My house looks amazing with the Kensington white antique effect porcelain stone looking tiles, and the cost was so reasonable! Great customer service too.

Exceptional service. Absolutely love my flooring, no fuss delivery and prompt and professional customer service. Flooring I will have for the next 20 years! Thanks so much. Was recommended by a family... See more

Very pleased with the quality of the tiles. The delivery was on time and the driver was very obliging. My dealings with the customer service was very favourable as they were really helpful

Would recommend. Very easy to order samples online. Pleased with the quality of tiles we ordered and great customer service by Jamie.

Very efficient, order ready following day, staff courteous and knowledgeable, extensive range of products and priced very reasonably. Will use again.

Exceptional customer service throughout - I must have asked about 1000 questions and changed my mind halfway through! But was never made to feel like it was too much trouble. Our tiles are stunni... See more

I had a very disappointing experience with this company. I ordered 61 boxes of tiles costing £847.90 based on the photos and description on their website, but the tiles I received looked completely d... See more

It's rare i leave a good review but i couldn't miss this opportunity to highlight a member of the Customer Service team! I made an order late at night for bathroom tiles and realised after i plac... See more

Good website, easy ordering, good communication and delivery went as planned. Very pleased with the product

Rebecca was AMAZING!!! Dealt with all my questions and helped with my queries seamlessly. Thank you so much!!!

What kind of company charges a £50 admin fee and £82 delivery fee for any refunds?! Is this returns policy even legal? Absolutely outrageous customer service, I would avoid using these rip-off merc... See more

I’ve used this company twice to buy stone paving and both times the quality of the product, the price and the customer service were excellent. I would 100% recommend this company.

Excellent service & communication. When tiles went down in price between ordering and delivery, I was informed and sent a refund.

£108 delivery for 4 boxes of tiles? Are you joking?

Excellent customer service, and the tiles were delivered on time by a courteous and professional driver who was also very helpful.

Friendly and efficient. Two tiles were broken in transit. A credit was arranged whilst I was on the phone, no quibbles and lovely telephone manner.

Very helpful, great service. Thank you for supplying excellent tiles!

The tiles I bought were of good quality and looked much more expensive than they were. Customer service was helpful too. The only reason for not giving it a 5* was because of the high delivery cost.... See more