Took my money in advance and the driver never came I booked a taxi through Manchester Taxi Service after finding their website online. Everything seemed normal at first. They replied quickl... See more
Company replied
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Used a few times during a recent visit. Constant confusion about where we were/were going, one driver decided to do another job first and come late despite us booking the night before and then called... See more
Company replied
Hastings local taxi service up near the etihad stadium / coop live - taxis themselves , drivers either either eat or smoke in them or let customers in who do and it smells putrid. Some drivers even ex... See more
Company replied
Taxi did not turn up and we were left waiting in the snow in minus temperatures. Eventually had to give up on it and order from another company. When phoning up later to ask about it company promis... See more
Company replied
Company details
Written by the company
Manchester taxi service is THE OFFICIAL black cab provider, we specialize in airport transfers from Manchester airports into Manchester & further afield. At our company our number one focus is the customer. We’re not like those companies who just follow the sat nav and then drop you off. We want you to have the most enjoyable experience possible. Safety is core to what we do at Taxi Manchester. Passenger safety is the highest of importance we are always reviewing ways we can make journeys safer for our customers. Contact us at our Manchester Taxi number Or Book with Manchester taxi Online in advance Securely. Quick pick up, quality service and competitive prices.
Contact info
Peter House,, M1 5AN, Manchester, United Kingdom
- 0161 270 8701
- info@manchestertaxiservice.co.uk
- www.manchestertaxiservice.co.uk
1.5
Bad
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taxi was cancelled on advance booking.
11 April 2018
Unprompted review
Reply from manchester taxi service
I sincerely apologise that you didn't have a good experience on this occasion. Hopefully, you will see from our other reviewers that we always aim to provide an excellent service and most of the time we manage to do that. Regretfully on this occasion, we could not provide your booking and we immediately refunded and informed you of that. I hope you will try us again in the future.
Taxi did not turn up, do not use!
Taxi did not turn up and we were left waiting in the snow in minus temperatures. Eventually had to give up on it and order from another company. When phoning up later to ask about it company promised a refund, as it was booked online and payment was upfront, but no money has been returned. Would not recommend using this services to anyone
Reply:
Nope still not been resolved despite the person on the phone saying the refund had been complete and money would be back in my account
29 March 2018
Unprompted review
Reply from manchester taxi service
I am really sorry Liam that on this occasion, we didn't satisfy you. Hopefully, this has now been resolved and I hope you will give us another go in the future, we serve thousands of satisfied customers a year and sorry we didn't impress on this occasion.
I came from London for a business…
I came from London for a business meeting in Manchester. The taxi was on time and the driver most knowledgeable . He dropped me off at my location and was waiting for me at 2.15pm to take me back to Manchester Piccadily Station. Definitely will use Manchester Taxi Service next time I am in Manchester.
28 March 2018
Unprompted review
Reply from manchester taxi service
Thanks, Jag for your kind review. I am glad you found your driver knowledgeable and I am glad that you would use us again.
Early for pick up & despite multiple…
Early for pick up & despite multiple road closures in the centre of Manchester still got me to the station in plenty of time
26 March 2018
Unprompted review
Reply from manchester taxi service
Thanks Karen for your very kind review. I am glad we got you to your destination on time, even though there were some road closures. We believe our experienced drivers and their knowledge of Manchester, makes us stand out from our competitors.
Not on time or contactable
The reservation was made for 8am and they didn’t pick us up until about 8:45, the website didn’t provide a working phone number for us to contact the driver, and when we did finally get picked up the driver made a stop between getting us and leaving. Given that it was a £90 ride I was expecting an on time vehicle and efficient driver.
22 March 2018
Unprompted review
Reply from manchester taxi service
Sorry, you had a bad experience on this occasion. We always strive to offer a great service (as you can see from our other reviewers). I am sorry that we did not, on this occasion.
Reply from manchester taxi service
Thanks for your kind review Joanne. I am very glad your Taxi arrived on time and that you had a great experience with us.
payment process use with online system
Thank you very much for fantastic web service...
19 March 2018
Unprompted review
Reply from manchester taxi service
It's great to hear you like our Online Web Service and Online Booking System and that you find it easy-to-use. Thanks for taking time to leave a review for us.
taxi cancelled no refund
booked taxi which was cancel but I wasn't informed . I later got a txt explaining the reason and I would be refunded. I havnt yet been refunded after two weeks. I've contact them twice but still no moneys
14 March 2018
Unprompted review
Reply from manchester taxi service
Regretfully the day that you booked we had some issues with our driver dispatch system, we understand this is disappointing. We ensured that we have apologised to the customer and we always refund in these unusual circumstances. I am very sorry about your experience, this is not our usual high standards you should expect from MTS. You should have hopefully received your refund.
Driver was right on time (actually a…
Driver was right on time (actually a little early) and got us to the airport in plenty of time for our flight.
13 March 2018
Unprompted review
Reply from manchester taxi service
I am glad that your driver arrived on time and got you to Manchester Airport in plenty of time. Thanks for taking the time, to leave this review for us.
Underwhelming service
Used a few times during a recent visit. Constant confusion about where we were/were going, one driver decided to do another job first and come late despite us booking the night before and then called to ask where we were for the trillionth time and tell us to "wait outside cos I'm in a hurry, all right love?" and then told us to get out in the middle of traffic. They've also sent me about 20 emails asking for a review which is not really acceptable.
28 February 2018
Unprompted review
Reply from manchester taxi service
I sincerely apologise that you didn't have a good experience on this occasion. Hopefully, you will see from our other reviewers that we always aim to provide an excellent service and most of the time we manage to do that. Sorry, you received multiple emails to leave a review, our email inviting system is controlled by Trustpilot (as we have no control over the emails they send) and we will contact them to review their settings.
Nice car and right on time with good …
Nice car and right on time with good driving. Recommended
11 February 2018
Unprompted review
Reply from manchester taxi service
Thanks for your very kind review. I am glad your driver was on time and that you had a pleasant and safe journey, that is precisely what we strive for at MTS. We hope to serve you again, in the future.
Arrived in good time (before the …
Arrived in good time (before the appointed hour) - swift transfer to the airport - friendly and helpful driver.
30 January 2018
Unprompted review
Reply from manchester taxi service
I am happy that your taxi arrived on time and you were on time for your flight. Thanks very much for booking with us and we look forward to serving you again.
Reply from manchester taxi service
Thank-You very much for your kind review. I am glad you found our service super helpful and that we are 'excellent'.
Fantastic service
Fantastic first rate service booked last month and the company kept me updated. Taxi driver was waiting for for me in arrivals was smartly dress polite and extremely helpful. He even helped get my bags in the car.
A real pleasure will recommend to all my friends wouldn’t dream of going with another company. Many thanks.
17 December 2017
Unprompted review
Reply from manchester taxi service
Thanks for your kind comments regarding our services. I am very happy you found us a first-rate service and that we kept you updated along the process. We hope you serve you again.
Waited forty minutes then....
Waited forty minutes then they cancelled and paid back the credit card booking we had made. Didn't help as we ended up late for our appointment
16 December 2017
Unprompted review
Reply from manchester taxi service
Regretfully the day that you booked we had some issues with our driver dispatch system, we understand this is disappointing. We ensured that we have apologised to the customer and we always refund in these unusual circumstances. I am very sorry about your experience, this is not our usual high standards you should expect from MTS.
Excellent would definately recommend
I wasn’t sure what cab company to use as I don’t know manchester at all but totally lucked out with finding this company. Got a call to say they were on the way and another to say had arrived. Arrived on time and a lovely warm cab for my journey. Would defiantly use again.
10 December 2017
Unprompted review
Reply from manchester taxi service
Thanks for taking the time to write this review Justine, it is much appreciated. I am glad you found us punctual and that your cab was nice and warm, in this cold weather!
Very good service
9 December 2017
Unprompted review
Reply from manchester taxi service
Thank-You very much for your kind review Alexander. I am glad you found we provided a very good service to you.
Brilliant service on time polite and …
Brilliant service on time polite and the cost was much cheaper compared to others I will be using them again
7 December 2017
Unprompted review
Reply from manchester taxi service
Thanks for your kind review Sarah. I am glad you found the price cheap and that your driver was polite and on time.
Excellent service
Excellent service, driver was really pleasant and welcoming. Got to destination in good time. Will definitely be using this service again.
25 November 2017
Unprompted review
Reply from manchester taxi service
Thanks Chloe for your very kind review of us. I am glad you found your driver pleasant and welcoming and that you got to your destination in a good time. We value your custom and hope to see you again soon!
Didn’t show up
Booked a 6 seater at the airport was a taxi for 5 waiting. Didn’t show on the return date
25 November 2017
Unprompted review
Reply from manchester taxi service
I am very sorry about your experience, this is not our usual high standards you should expect from MTS. I will take a look into this further for you.
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